Kings Dodge Chrysler Jeep

Misleading car post and uncaring used car manager Went to look at a 2015 mercedes e350 on the lot. King’s Dogde’s post shows no accidents. I drove 40 miles to come and check it out. Car had obvious fr Went to look at a 2015 mercedes e350 on the lot. King’s Dogde’s post shows no accidents. I drove 40 miles to come and check it out. Car had obvious front passenger impact and someone had spray painted the damaged area with black spray paint (it’s was a steel gray car). This is on a $22k car and a large dealer, not some small flip dealer. There was also a check engine light on. My salesman, doing the right thing, got the used car manager involved. I just want to see if they would repair it and Let me know what the codes were (maybe it was a minor easy repair). Manager greets me and starts off the conversation with the fact that he personally owns 2 AMG mercedes and is a big mercedes guy. He also stated that he personally drove this car for a week. I mentioned the accident and he states that they go off of Carfax, ok.... but you didn’t notice the damage after a week of driving it or mention it in the post? He states that they go over it mechanically though, so I ask why there is a check engine light on? He brushes that aside and then goes into a long talk about its used and used cars will have blemishes. It’s not a blemish, it’s large impact damage on an expensive used sedan! At no point did he apologize for my drive or the misleading information, nor did he care. All I wanted was to see if it was something they were willing to fix and to know what the engine code was. He was not interested in my business. A dealer of this magnitude should strive for excellent customer service, the used car manager severely lacked that. I will not be back to any King’s Dealer. More

Great Sales Dept 2nd auto in the last couple of years. Great selection. Sales team was great. Had Sherry for our sales contact and she made sure we got the best dea 2nd auto in the last couple of years. Great selection. Sales team was great. Had Sherry for our sales contact and she made sure we got the best deal possible. See you for our next auto More

Great service dept. Chanel did a great job expediting my service visit. She made sure that I was comfortable during my short wait and explained the services on checkout. Chanel did a great job expediting my service visit. She made sure that I was comfortable during my short wait and explained the services on checkout. The Kings’s service department has always done a great job handling my Grand Cherokee but has gotten even better with my last few visits. More

Great Experience! Rich was great to work with......Professional, Friendly and patient with a high maintenance buyer! I would highly recommended working with this group Rich was great to work with......Professional, Friendly and patient with a high maintenance buyer! I would highly recommended working with this group of professionals! More

Service experience Brian kept me informed as to time and what was being done. Brian also included the recall piece which saved me a trip back. The "greeter gentleman"was Brian kept me informed as to time and what was being done. Brian also included the recall piece which saved me a trip back. The "greeter gentleman"was very kind and helpful. More

Easiest car purchase ever Went in with one vehicle in mind that I found on your website however my spouse found a brand new car on the showroom floor and wanted me to have it. Went in with one vehicle in mind that I found on your website however my spouse found a brand new car on the showroom floor and wanted me to have it. I was very happy with the used van I found and instead of the salesman trying to upsell and talk me into the new car he let me make my decision without pressure. That was much appreciated! More

Swift experience Kyle Clifton took great care of me. No complaints. Gave me realistic expectations and followed thru. Emailed him in the early morning with requirement Kyle Clifton took great care of me. No complaints. Gave me realistic expectations and followed thru. Emailed him in the early morning with requirements. responded to me by 8 am. Met him at 9 am. Closed deal by 11. Great job. More

Communication/knowledge Purchased a brand new 2018 Jeep Cherokee with 12 miles on it. This jeep loses 1 quart of oil every 1000 miles, I have shown proof that I have a oil r Purchased a brand new 2018 Jeep Cherokee with 12 miles on it. This jeep loses 1 quart of oil every 1000 miles, I have shown proof that I have a oil residue in my coolant. We have this jeep with a warranty and a extended warranty and as stated by their service department as long as it keeps passing their 16 point inspection that they are not going to do anything about it. So basically their not going to do nothing until something major happens when in fact they could have prevented the problem to begin with. We bought a brand new vehicle so we don't have to deal with these issues. What a disappointment. I will never be back to purchase or have service done to this location. More

Taken Care Of! Brought my Van in for Repairs on Several Items, and Chanel my Service Representative was So Very Nice and So Helpful every step of the way,She got me Brought my Van in for Repairs on Several Items, and Chanel my Service Representative was So Very Nice and So Helpful every step of the way,She got me taken care of and on my way with a rental,and kept me up to date on the status of my repairs!,Which were all taken care of relatively fast!,I have so far been very happy with the service I received!,R.Garrison More

Quick and easy and they have great prices Had a great experience fast and I got a beautiful truck so happy with it and they worked with me for a great price definitely will buy from them aga Had a great experience fast and I got a beautiful truck so happy with it and they worked with me for a great price definitely will buy from them again More