Kings Dodge Chrysler Jeep

Great experience! I recently went to Kings Automall to check out the new Jeep Rubicon. I was met in the parking lot by Sherry Tarter, and from the get go she was AMAZING. She was very laid back and friend check out the new Jeep Rubicon. I was met in the parking lot by Sherry Tarter, and from the get go she was AMAZING. She was very laid back and friendly, and answered all the questions I had. The best thing about Sherry was that she was not pushy, I never once felt that Sherry was just "looking for a sale". A few days later I purchased my dream car (2021 Rubicon) and the whole experience was very quick and easy. Sherry even put a bow on the Jeep so I could get a picture of my new Christmas gift! Will definitely go to Sherry again, and would encourage everyone else to do so too if you are looking for a smooth, quick and easy car purchase. Thanks Sherry! More

Short version:The service department is terrible. Bad customer service and bad attitudes. Had to go through 4 different people to get anything taken care of on my truck. Online appointments don’t mean customer service and bad attitudes. Had to go through 4 different people to get anything taken care of on my truck. Online appointments don’t mean anything to them and they don’t have the courtesy to make a 30 second phone call to update the situation. Service advisors have no clue about extended factory warranties and recalls and what’s covered. Then they throw a fit and get irate when you bring in documentation showing them that it should be covered. Wanted to argue about a $160 labor + misc charge bill. Rude and don’t care about real customer service. Detailed Version: Made an online appt for fault code on my 16 Ram 1500 ecodiesel. Fault code P245b Exhaust Gas Recirculation Cooler Bypass Control Circuit Range/Performance. There was a recall and had extended the warranty for the EGR and associated systems so it should have been covered. I made the appt on Thurs 9/17 or Fri 9/18 for 7:15am on Wed 9/23. Called on Mon 9/21 to make sure that they knew it was warranty work and to ask if it was okay to drop off Tues night and the guy said that they won’t know if it’s covered until they look at it. Drop off the truck Tues night and wait all day Wed for any update. Heard nothing all day when my appt was 7:15. I call at 5pm when they close at 6pm thinking that was enough time for them to look at it. Guy who answered the phone said I was assigned to Craig, but no notes about my truck and that Craig had already left for the day and that he would have him call me first thing Thurs morning. I go online to check my appt status and see if something was in there and notice that I was assigned another service advisor and an appt on Fri 9/25. I had to call them AGAIN to ask why there is an appt for Fri. This time I speak with Aaron, who was the only helpful person, and he says that Craig doesn’t have any diesel techs on his team so he pushed me off to somebody who does have a diesel tech. And that person is on maternity leave, so it was actually assigned to Kent. Aaron said that he had spoken with Kent and that he would be able look at the truck on Thurs, not Fri. So Craig who knew at 7:15am on Wed 9/23 that he couldn’t work on my truck never even had the courtesy to call me and tell me what was going on. Still never even heard from him on Thurs first thing like I was told. The person who first answered the phone never told me all this either. I had to call back a second time to find all this out from someone who wasn’t even assigned to my truck. Finally get a call Thurs late morning from Kent to update. He said a hose from the actuator to the EGR had split so they replaced the hose that they didn’t charge me for, but that I had to pay $145 for labor. I questioned as to why this wasn’t part of the warranty and he said because it’s a hose and not actually part of the EGR and that he tried to enter it as warranty but it didn’t come back as anything. I didn’t feel like arguing so I said fine. Then I printed the extended warranty info as well as the court case page and highlighted where it stated that turbocharger system and all components to include the hoses and actuator are covered and that they cover the labor charges. I brought them in and asked Kent again to explain the repair then showed him the documents stating they should be covered and he became irate and just flicked the papers away stating that he’ll zero out the labor charges but that he doesn’t know how he going to get reimbursed for them. As a customer that is not my problem. It’s between him and Fiat Chrysler to cover labor charges as outlined in the extended warranty and consent decree I have pictured. He then stormed off to the cashier, ripped the keys from the paperwork and just handed them to me and just said, “Here.” Didn’t say where the truck was or have anyone pull it around like most dealerships, and I had to ask him where it was parked since he obviously was too irritated to tell me. More

**BUYER BEWARE** dealership sells cars with FAULTY BRAKES **BUYER BEWARE** This dealership sells cars with FAULTY BRAKES. After recently purchasing a vehicle from them, I discovered that braking at highway **BUYER BEWARE** This dealership sells cars with FAULTY BRAKES. After recently purchasing a vehicle from them, I discovered that braking at highway speeds leads to violent shaking and a jammed brake pedal. My mechanic took a look, and told me that cheap aftermarket brake pads/rotors that DO NOT FIT this vehicle were installed, making the car too dangerous to drive. I called this dealership asking to replace the faulty brakes with OEM parts, but they were rude and refused to help as the car was purchased "as-is". Unless you plan to have a mechanic inspect every part prior to buying, DO NOT BUY from them, or you will be RISKING YOUR LIFE. On recommendation from my mechanic, I no longer drive this vehicle as it is not safe to drive and the dealership has refused to help. The salesman who sold me this car is Leonard and the sales manager, Jordan refused to help as I bought the car "as-is". More

Pleasant Challenging situation made simple and got me back on the road! I wasn't quite sure if the issues I was having with tires, but it was taken care of! Challenging situation made simple and got me back on the road! I wasn't quite sure if the issues I was having with tires, but it was taken care of! More

Great experience. Everyone was so helpful. Deff will be repeat customer. Finance department very helpful. Inventory selection was great. Love the truck and the service repeat customer. Finance department very helpful. Inventory selection was great. Love the truck and the service More

This dealership put in new seal's on all my doors second and third time tund me back on the road with out a technician looking at it they treated me like a peice of xxxx don't recommend them for service at and third time tund me back on the road with out a technician looking at it they treated me like a peice of xxxx don't recommend them for service at all, I have a second option with another dealership,this place stinks like a skunk and treats 53 year old grandmother's like xxxx I'm not stupid King's Dodge More

Andrie Scott made sure we got the best deal possible. He was very polite and thorough. We will definitely recommend him to friends and family. was very polite and thorough. We will definitely recommend him to friends and family. More

Excellent service my sales rep Chris Floyd did an excellent job I was lucky enough to be his first sale and I was completely satisfied with the whole process excellent job I was lucky enough to be his first sale and I was completely satisfied with the whole process More

5th lease from this dealer. Very efficient. Business is conducted in about an hour. No hassles and great follow up. I will consider Kong’s Jeep in the future. conducted in about an hour. No hassles and great follow up. I will consider Kong’s Jeep in the future. More

Customer service was excellent. Our salesperson Tim was wonderful and very helpful. There was no pressure to purchase. We found what we were looking for. wonderful and very helpful. There was no pressure to purchase. We found what we were looking for. More