Kings Dodge Chrysler Jeep
Cincinnati, OH
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Terribly disappointed! It took 15 days to get needed parts and be scheduled for repair. I was told that it would be 3 days. I had to call the service department for updates. It took 15 days to get needed parts and be scheduled for repair. I was told that it would be 3 days. I had to call the service department for updates. Only once in two weeks was a call made to me first. All other calls came to me as return calls in spite of my asking to be kept informed. More
Unfinished Almost every time I have my tires rotated there, they never check the air pressure. I get 10 minutes down the road and my dash lights up about my tire Almost every time I have my tires rotated there, they never check the air pressure. I get 10 minutes down the road and my dash lights up about my tire pressure being wrong. Also I've been waiting for my recall to be fixed. Only been a year or so I believe. They said they would call when the part came in. They even got my address wrong this time .Didn't notice it till I was home. Little things like this adds up. When it happens over and over. Makes me wonder if they over look big things. More
wonderful no pressure and great service. got in and out in a short amount of time. very friendly personal and left alone till i wanted help with the car i picke no pressure and great service. got in and out in a short amount of time. very friendly personal and left alone till i wanted help with the car i picked out. More
Straightforward, honest dealership. We found the vehicle we were looking for online, and then did most of the negotiation over the phone, which was really important to me because of the We found the vehicle we were looking for online, and then did most of the negotiation over the phone, which was really important to me because of the time commitment it takes to travel from where we live, plus not having people to babysit our children. Jordan and Rich were very friendly and straightforward and honest about price on my trade-in, and finding as many rebates, and coupons for me as possible. We brought our kids and were able to get the exact vehicle we were looking for, without tricks, or hidden charges. We are very satisfied with our experience and will definitely recommend them to other people. More
Oil Change Service was excellent. Told me an hour and a half wait, but only took an hour. Only complaint is that when I picked my car up in the lot, the car wa Service was excellent. Told me an hour and a half wait, but only took an hour. Only complaint is that when I picked my car up in the lot, the car was in the run mode but not running and the MPH had ben changed to kilometers. Didn't realize it until I was on the highway and everyone was blowing there horns at me for going so slow. More
Efficient, friendly,accomadating,clean, We found the vehicle we were looking for on the internet. It was exactly as Derek said it was. They took very good care of us and sent us home with th We found the vehicle we were looking for on the internet. It was exactly as Derek said it was. They took very good care of us and sent us home with that vehicle in about three hours. More
Bought a new Ram truck for work Best prices by far, good selection, easy to work with, got more equipment on my truck than other dealers had at similar price. Could ship on internet Best prices by far, good selection, easy to work with, got more equipment on my truck than other dealers had at similar price. Could ship on internet instead of walking the lot. More
One The Phone I worked with Leonard. He did a fantastic job. Understood that I was busy and did not have time to come out, sit down, and play car lot. The whole I worked with Leonard. He did a fantastic job. Understood that I was busy and did not have time to come out, sit down, and play car lot. The whole transaction was done over the phone in a matter of 15 minutes. The inventory of Jeep Grand Cherokees was larger than any of the other dealers I shopped at also, that was nice to have options. Once the deal was done, we picked up the Jeep that weekend. We were in and out in less than one hour. I was very good experience, and I would recommend them to family. More
Bought new Dodge Dart They were very kind and very fast at helping us get a new car. The salesman was very kind and professional, and the finance manager helped us a lot. They were very kind and very fast at helping us get a new car. The salesman was very kind and professional, and the finance manager helped us a lot. More
recall Chanel Elam was great to work with. The service took exactly as long as she said. I would definitely be back for any additional service. Chanel Elam was great to work with. The service took exactly as long as she said. I would definitely be back for any additional service. More