Kings Dodge Chrysler Jeep
Cincinnati, OH
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excellent super good experience, I needed to find out if my timing belt had been changed at the 105 k maintenance schedule , The mechanic took of the cover and super good experience, I needed to find out if my timing belt had been changed at the 105 k maintenance schedule , The mechanic took of the cover and showed me that it had been replaced, It did not show on the service records but know I know I all is fine. Thank you, Mike Walsh More
Dodge Journey service Outstanding, quick, reliable and friendly service from Kings Dodge, especially from our service advisor Caitlyn Schoors. She is a real asset to the Ki Outstanding, quick, reliable and friendly service from Kings Dodge, especially from our service advisor Caitlyn Schoors. She is a real asset to the Kings Dodge Team. The shuttle service is a real plus. More
Very Very Good Experience Rick is working hard to take care of the issues with my new 2017 Jeep. He really cares about my problems and that is a welcome addition. Rick is working hard to take care of the issues with my new 2017 Jeep. He really cares about my problems and that is a welcome addition. More
Oil Change Redo - Great Turnaround I came in for a service appointment; the issue was with a prior oil change. The cap on the engine to the oil compartment was left off. I spoke with Sc I came in for a service appointment; the issue was with a prior oil change. The cap on the engine to the oil compartment was left off. I spoke with Scott Maddy and worked with me to correct the issue. My main concern was in regards to potential contaminants in the oil and moisture in the engine – Scott was very friendly and understanding of the situation. He approved me for a free redo on the oil change and offered to have my engine compartment cleaned up. Even though I had to come back to the dealership, the situation was turned around in a quick and professional manner. I believe Scott Maddy did a great job of representing the Kings Dodge Chrysler Jeep’s Service department; thank you Scott! More
my Jeep needed a repair estimate following a collision . when tested at home, the code came up-turbo underboost . we decided to take it to the dealership for evaluation; we assumed that the turbo was dam . when tested at home, the code came up-turbo underboost . we decided to take it to the dealership for evaluation; we assumed that the turbo was damaged during the collision. the dealership said we needed a $4.3K repair. another shop provided a second opinion. it was discovered that the inter-cooler plastic tank had a crack and that the turbo cannot be evaluated until this part is replaced. The repair cost for this part is much lower and it is possible that the turbo was not damaged at all. We believe that the dealership should not have missed the damage to the inter-cooler system. More
Best experience ever! This was by far the absolute best dealership I've ever been to when purchasing/leasing a vehicle. They listened to what I wanted and showed me those This was by far the absolute best dealership I've ever been to when purchasing/leasing a vehicle. They listened to what I wanted and showed me those vehicles. They didn't try to talk me into something else. Andrie Scott was my sales person and he was wonderful. He got me exactly what I wanted, for the price I wanted, and then took the time to go over all the different "buttons" on vehicle. I absolutely love my Jeep Grand Cherokee and will only do business with Kings in the future! More
oil change Today, Tuesday June 6, it was relatively fast, compared to previous times. The Employees were very friendly and helpful. I am hopeful it is just as f Today, Tuesday June 6, it was relatively fast, compared to previous times. The Employees were very friendly and helpful. I am hopeful it is just as fast and efficient in the future. Thank you. More
Service Finished ahead of schedule 2nd time for service at this dealership. Both times, arrived early and they took me in quickly. Work was completed faster than expected. Easy to de 2nd time for service at this dealership. Both times, arrived early and they took me in quickly. Work was completed faster than expected. Easy to deal with - easy in and out More
Chrysler Service I have appreciated working with the service dept at Kings Chrysler Dodge Jeep. Excellent customer service, and great communication! Aaron Plunkett w I have appreciated working with the service dept at Kings Chrysler Dodge Jeep. Excellent customer service, and great communication! Aaron Plunkett was great to work with in the service department More
Caitlin in service is awesome I've already received good service from Kings Dodge, but the communication was the Service Advisors could be improved. Having a appointment time only I've already received good service from Kings Dodge, but the communication was the Service Advisors could be improved. Having a appointment time only means a time with your service advisor for drop off. Unless you stay in the waiting room, your car could be looked at anytime during the day. Caitlin did a great job of explaining this to me to manage my expectations! She is the best More