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Kings Dodge Chrysler Jeep

Cincinnati, OH

3.9
1,322 Reviews

4486 Kings Water Dr

Cincinnati, OH

45249

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Showing 1,322 reviews

October 15, 2024

Friendly staff, excellent service. I would recommend this dealership for vehicle and service to family and friends. More

by tnaumovski79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Ditmer
Oct 15, 2024 -

Kings Dodge Chrysler Jeep responded

Thank you for recommending Kings Chrysler Jeep Dodge Ram! We're delighted to hear that our friendly staff and excellent service made a positive impression on you. We look forward to serving your family and friends in the future!

October 03, 2024

I have 2020 jeep wrangler with a pop/thump feeling on takeoff another dealership and another state said the driveshaft needed to be replaced and I didn’t have it in stock so when I get home, I took it to More

by sigma26
Recommend Dealer
No
Employees Worked With
Name of adviser not listed
Oct 03, 2024 -

Kings Dodge Chrysler Jeep responded

It's concerning to hear about the inconsistency in diagnosing your vehicle's issue. We strive for thorough and accurate service, so I apologize for any oversight on our part. If there's anything we can do to assist you further or address this matter directly, please feel free to reach out. Thank you, Chris Randall - Service Manager - crandall@kingscjd.com

October 01, 2024

Dealer hours and location are convenient. Use of a shuttle provides extra convenience. Has courteous & professional people. More

by ronbrown
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Ditmer
Oct 01, 2024 -

Kings Dodge Chrysler Jeep responded

Ronbrown, we're glad to hear you found our hours and location convenient at Kings Chrysler Jeep Dodge Ram. Thanks for highlighting the shuttle service and our team's professionalism!

September 23, 2024

Positive experience. Handled everything through text. Arrived and new jeep was ready. Did a test drive while they verified the trade appraisal. Completed the paperwork More

by darb
Recommend Dealer
Yes
Employees Worked With
Scott Constable 5 star
Sep 23, 2024 -

Kings Dodge Chrysler Jeep responded

Thanks for sharing your positive experience! We're glad to hear that the process was smooth and efficient at Kings Chrysler Jeep Dodge Ram. Enjoy your new Jeep!

September 19, 2024

A very professional car dealership I highly recommend Chris Floyd for buying a new truck he was an awesome car salesman. This dealership has earned mine and my families business for life. More

by Josh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Floyd
Sep 20, 2024 -

Kings Dodge Chrysler Jeep responded

Josh, we're delighted to hear that Chris and the team at Kings Chrysler Jeep Dodge Ram provided such a great experience. Thanks for your recommendation and continued support!

May 06, 2024

Called ahead to see if a certain new vehicle was on site. Was told yes and confirmed price. Drove over 2 hours to find out we were lied to. The vehicle was not there and that it wouldn't be there until th More

by Very angry
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Don't remember
May 07, 2024 -

Kings Dodge Chrysler Jeep responded

I'm sorry to hear about your experience. It's important for us to provide accurate information and it seems we've fallen short in this case, which is not the standard of service we aim for. I understand how frustrating that must have been especially after a long drive. We'd like an opportunity to make things right if you're willing - please reach out at your earliest convenience so we can discuss further. Thank you, Bill Brinkmann - General Manager - bbrinkmann@kingscjd.com

April 01, 2024

The worst! First my girlfriend took her van in for an oil leak in the cooler, and starter not working, asked them to check the ticking in the head. Gave her veh More

by Cd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Ditmer
Apr 02, 2024 -

Kings Dodge Chrysler Jeep responded

We're sorry to see this review. Your feedback is important in helping us improve our services moving forward. If you're open to discussing the matter further, please reach out directly as soon as possible to address any unresolved issues or concerns you may have had with your experience here. Thank you, Chris Randall - Service Manager - crandall@kingscjd.com

Apr 02, 2024 -

Cd responded

Unfortunately we tried to communicate and get answers with craig. He should've been able to answer my simple, logical questions, instead he just sidestepped and said he wouldn't discuss it with me anymore, just my girlfriend(who knows nothing of cars and service). Im a honda mechanic, her van wouldn't even be there if it wasn't under warranty. But she wanted me involved because she dont understand. Theres no changing our mind after shes went a week without her car for a 5 hour job. Unacceptable by any standards.

Apr 02, 2024 -

Cd responded

Update. Warranty approved the work. We actually had to call the warranty company to verify and call the dealership back and they had no idea because the guy took off work and didnt relay the approval. Now saying its still going to be a few more days. After a week, they finally ok'd a rental, which we've been told no about all week. This is just for a cam and lifter. All i can do is laugh at the poor quality of vehicle and service. This place is a xxxxshow!

March 13, 2024

Answered every question I had. Quick to answer. Fair, friendly, and flexible. Highly recommend to anyone. More

by Fred
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paul Schonfelt
Mar 13, 2024 -

Kings Dodge Chrysler Jeep responded

Fred, it's great to know our team at Kings Chrysler Jeep Dodge Ram could provide you with the answers and service you needed. Thanks for recommending us!

January 08, 2024

Do your homework and take your business elsewhere. Twice I've attempted to purchase a truck from them and both times they've told me to go somewhere else. Both times I have and have found better deals More

by Brett.dover36
Recommend Dealer
No
Employees Worked With
Ian and unknown manager
Jan 11, 2024 -

Kings Dodge Chrysler Jeep responded

We're sorry to hear about your experiences. We strive for transparency and fairness in all our dealings, so it's disappointing to learn that we've fallen short of these expectations on two occasions. I'd like the opportunity to discuss this with you further and see if there is anything we can do moving forward. Please feel free to reach out at your earliest convenience. Thank you, Bill Brinkmann - General Manager - bbrinkmann@kingscjd.com

July 23, 2023

Unable to test drive without full coverage insurance, never knew had to have before buying. Only have liability on my used car, so no test drives for me More

by Bishop
Finance Experience
Recommend Dealer
No
Employees Worked With
Jim Ford Smith
Jul 24, 2023 -

Kings Dodge Chrysler Jeep responded

Thank you for sharing your experience, Bishop. We sincerely apologize for any frustration or inconvenience this policy caused for you and hope you'll consider giving us another opportunity to earn your business in the future. If you have any additional questions or concerns, please feel free to contact me directly at your earliest convenience. Respectfully, Brian Frech - General Sales Manager - bfrech@kingscjd.com