Kings Dodge Chrysler Jeep

Poor Experience A headlight on our BRAND NEW Pacifica was defective when we took ownership. We had to return to the dealership (45 minutes away) and was told a new pa A headlight on our BRAND NEW Pacifica was defective when we took ownership. We had to return to the dealership (45 minutes away) and was told a new part would have to be ordered and it would take 3-5 days. 3 weeks later WE followed-up and was told the part had been delivered, but no one from the dealership called us. So, we drove another 45 minutes to the dealership for installation, waited 1.5 hours, and then were told the replacement part was defective as well. 3 weeks waiting and 3 hours wasted driving to and from dealership, 1.5 hours wasted sitting at the dealership and the headlight on my BRAND NEW Pacifica still isn't fixed. Kaitlyn has been good to work with, but the whole experience has made me regret my decision to purchase a Chrysler. More

Ridiculous Let's just say I probably should not share my opinion....this is the third terrible experience I have had at this dealership and frankly the third str Let's just say I probably should not share my opinion....this is the third terrible experience I have had at this dealership and frankly the third strike. I love my car car but the lying, manipulation and unprofessionalism at this specific service shop is completely unacceptable. I took my car in this time due to the car not starting....after having $1200 worth of work done just 6 weeks prior...they changed out the battery cables, as they had apparently been "tampered with". I was told the car was finished and made arrangements to pick it up and plans for that evening and 2 hours later told it wasn't finished and it was an electrical issue that they were unsure of and had no idea of cost or how long the car would be unavailable. After two separate conversations about a loaner I was given two separate prices...funny? I refused to pay when apparently there was no set price apparently with so many questions in the air....the loaner could potentially cost $300????? When given the loaner, it had expired tags! A car dealership offering out cars with expired tags?!?!? Third time to the shop in 4 days! I ended up picking up another loaner to find out no one was working on my car and wouldn't until Monday. WhIle picking up that loaner, service professional, Craig Ditmer, said just get her a car and get her out of here. I received a call Monday afternoon that my car was ready and there would be the initial cost charged...no explanation . When reviewing the papaerwork there was nothing stated about the issue??? The service person managing my account wasn't available to chat when I picked up my car...shocker!!!! I hope I never have to step foot in that place again! Hoping to trade in for a Ford or Chevy to stop the madness...to think I trust these people with my car that I transport my family in!!!! More

Good people and great cars Overall experience was great. Bryan was super helpful and welcoming. The process was slower than expected and price negotiation could have been better Overall experience was great. Bryan was super helpful and welcoming. The process was slower than expected and price negotiation could have been better but they found great rates, offered good warranties and the car was great. I was told before my visit the car had 7,000 miles but upon arrival found out it was over 10,000 miles so better updates could be used. Their selection of cars was amazing and each person had great experience in their field. Have already recommended to friends looking for cars. Hope to come back again when looking for another! Thanks Kings CDJ More

Service Great job. Fair price. I Never get out of here for < $100 so I was happy with the service and the lack of up charging for no reason Great job. Fair price. I Never get out of here for < $100 so I was happy with the service and the lack of up charging for no reason More

The process was easy and took less time than I expected It was a good experience, we got the car we wanted at a reasonable price and enjoyed the people we dealt with. It is obvious that the dealership has It was a good experience, we got the car we wanted at a reasonable price and enjoyed the people we dealt with. It is obvious that the dealership has spent a lot of time on pleasing the customer. More

overall experience was good. Sales people were nice and helpful. Express oil change experience was very good. My only problem is with calling the dealership and getting an answeri Sales people were nice and helpful. Express oil change experience was very good. My only problem is with calling the dealership and getting an answering machine. This has happened on several occasion and is very frustrating. More

Caitlyn, Chanel & your cashier who worked unti 8:00 PM When I called at 5:59 P Chanel got a loaner ready for me and coordinated with the cashier so when I got there at 8:00 PM all was ready. Good work Cha When I called at 5:59 P Chanel got a loaner ready for me and coordinated with the cashier so when I got there at 8:00 PM all was ready. Good work Chanel. The cashier, I am sorry I do not know her name. I arrived around 7:55 PM. All the papers were ready. She helped me (I have Parkinson's) to move my gear not heavy just a lot. She stayed with until everything was ready for me to leave probably 8:20 PM. Neat lady. Caitlyn Called me the next day, as I was up 50 miles west of Toledo. I reviewed what I had experienced and she reviewed it with your mechanic. He found I needed a new starter. Great work. Caitlyn called told me what was needed and coordinated getting it repaired. When I came in Caitlyn had everything ready and helped me move everything back into my Town & Country. Caitlyn you always do a Great job - Thank you!!!! Caitlyn & Chanel are TOPS. Your cashier is very good. Caitlyn's name is not on the list to pick from so I had write this long winded piece to ensure everyone got an At A Girl. Caitlyn you did another Great Job. God Bless all of you & your families. Charles (Mike) Buckley More

Great working with our salesman...Paul Schoenhoft. Kings had a huge selection in all price ranges. Paul Schoenhoft (our salesman) was very knowledgeable, friendly and patient. He also had a sense of h Kings had a huge selection in all price ranges. Paul Schoenhoft (our salesman) was very knowledgeable, friendly and patient. He also had a sense of humor....he drove us to the back lot....it was hot!! The a/c in his car was nice! :) More

Nice Dealershp, Awesome Salesperson Every single person I encountered at the dealership was friendly and helpful, without being pushy. Haley, my salesperson, was excellent in helping me Every single person I encountered at the dealership was friendly and helpful, without being pushy. Haley, my salesperson, was excellent in helping me find not one, but two cars. I would not hesitate to recommend this dealership and Haley More

Michael Hartman is a true professional, please ask for him! My pleasant experience started from the moment my wife and I were approached by Michael Hartman, he was so knowledgeable on the vehicles at Kings DCJ. My pleasant experience started from the moment my wife and I were approached by Michael Hartman, he was so knowledgeable on the vehicles at Kings DCJ. He was able to walk us through the vehicle we were considering and presented the details of the vehicle that we ultimately purchased. Being in sales myself, i totally appreciated his ability to provide the facts and details that made the entire experience quite pleasant compared to other deals i have encountered over the years. Michael is a true and well trained representative for your dealership, i wish him continued success. More