Kings Dodge Chrysler Jeep

Kings - Best service ever Very simply, Kings gave us the best service and care of any dealer we've ever dealt with. They not only understood our needs, they helped us shape an Very simply, Kings gave us the best service and care of any dealer we've ever dealt with. They not only understood our needs, they helped us shape and define better solutions. They delivered on-time, and on-budget. Again, we were extremely impressed with them. More

Painless Service! Even though the issue on my car could not be fixed the day of they immediately offered me a loaner car at no cost. Excellent service, excellent staff. Even though the issue on my car could not be fixed the day of they immediately offered me a loaner car at no cost. Excellent service, excellent staff. More

Easiest Used Car Purchase They helped me find exactly what I was looking for. I love what I purchased and got an excellent value for money. Would recommend them to anyone looki They helped me find exactly what I was looking for. I love what I purchased and got an excellent value for money. Would recommend them to anyone looking for a new or used car. More

bought an suv excellent service and did not play games or pressure me. Tried to be fast in service, nice waiting area, very professional. Would buy here again excellent service and did not play games or pressure me. Tried to be fast in service, nice waiting area, very professional. Would buy here again More

Very fast and friendly! Again, the only suggestion I really have for improvement is having someone (or at least a sign) to direct people where to go when coming in for a part Again, the only suggestion I really have for improvement is having someone (or at least a sign) to direct people where to go when coming in for a particular service. It took me a while to find someone to help me, bit once I did, they were very polite and professional! More

Warranty work, hatch alarm Pleased with all aspects of service except the broken part had to be ordered and was not available for repair. Will have to make another hour trip to Pleased with all aspects of service except the broken part had to be ordered and was not available for repair. Will have to make another hour trip to have repaired when part comes in. More

Expensive, read the "fine print" & sadly ask detailed quest Over all not too happy with how expensive the usual maintenance services are. $25 for tire rotation and don't be fooled, this apparently doesn't come Over all not too happy with how expensive the usual maintenance services are. $25 for tire rotation and don't be fooled, this apparently doesn't come with them balancing them. That will cost another $80 (you freaking kidding me!?!) Had a Mopar hitch put on since I failed to notice that most "lower end" jeeps don't come with one. I had a 10% off Mopar coupon that I was expecting to use but because it says "over the parts counter", it didn't apply. Even though I bought everything right there in the same dealership, in order to get the 10% off, I would have to physically go buy the hitch myself, then hand it the service department. Otherwise your 10% off Mopar parts is worthless even though the parts department and service department are 10 steps away from each other. The one service advisor that was there (female), had an attitude when questioned on the coupon issue. She answered the question then turned around right away and walked away before I could even ask why. I also hear a raddle now after the installation and almost don't want to bother going back. If you go to this dealership, ask for DETAILS, get "it" wrote down on paper for proof, and don't just assume. :-( More

Express Oil Change Lane Have been getting my oil changes for my Dodge Magnum here since 2005 and always receive excellent, fast service! Staff is very professional, friendly Have been getting my oil changes for my Dodge Magnum here since 2005 and always receive excellent, fast service! Staff is very professional, friendly and helpful. More

The way buying a car should be! I have bought from Kings Dodge in the past....and will continue in the future. The salesman, Gary Warman, greeted me as soon as I got there. He prompt I have bought from Kings Dodge in the past....and will continue in the future. The salesman, Gary Warman, greeted me as soon as I got there. He promptly sat me down and worked up a deal. Sat with finance...car detailed...and on my way very quickly with my 2017 Scat Pack Hemi Challenger! I am as satisfied with the car as I am with the service....HIGHLY RECOMMENDED place to purchase a vehicle....would do it again tomorrow! More

Good people, poor policies. This rating needs to be taken in the context of these comments. The four people I interacted with were excellent and appeared to be following company This rating needs to be taken in the context of these comments. The four people I interacted with were excellent and appeared to be following company policy. I was annoyed by the policies, not the people. First issue: We came in based on an Internet listing for this car. That listing did not include a note about damage to three body panels that I noticed immediately as I was walking up to the car. There's no way that the person posting the listing could have been unaware of the scrapes that I noticed from 20 feet away. I think a business that cares about their customers should make the effort to inform them fully about the condition of a car before they make a long drive to the dealership. Second issue: After agreeing on a price and having the "deal handshake", I was presented with paperwork that had our agreed-upon price plus $250 for "document fees", with the explanation that these are charged for every car. If this fee is applied to every sale, then it is a clearly deceptive practice to not include that up front in the price I agreed to with the salesman. Any fee that applies to every item sold is part of your overhead. It's fine for you to charge that fee, but don't tell me about it after I've agreed to a different price. I almost walked away at that point. Third issue: I didn't walk away because I was at least convinced that document processing is a significant effort and I appreciated the salesman's manner. But then I went through the document signing process and found that it was a thinly veiled effort to keep me around another 20 minutes so I could be subjected to an effort to sell me several maintenance contracts. So I was paying for the privilege of being pitched more expense. Obviously the experience wasn't bad enough that you lost the sale, so I suppose you can call it a win. But you've certainly lost my return business and referrals. The main reason I didn't walk away was that I'm pretty sure Derrick was just following policy and I didn't want him to lose a sale over a poor business practices that he couldn't control. More