Kings Dodge Chrysler Jeep

Warranty work, hatch alarm Pleased with all aspects of service except the broken part had to be ordered and was not available for repair. Will have to make another hour trip to Pleased with all aspects of service except the broken part had to be ordered and was not available for repair. Will have to make another hour trip to have repaired when part comes in. More

Expensive, read the "fine print" & sadly ask detailed quest Over all not too happy with how expensive the usual maintenance services are. $25 for tire rotation and don't be fooled, this apparently doesn't come Over all not too happy with how expensive the usual maintenance services are. $25 for tire rotation and don't be fooled, this apparently doesn't come with them balancing them. That will cost another $80 (you freaking kidding me!?!) Had a Mopar hitch put on since I failed to notice that most "lower end" jeeps don't come with one. I had a 10% off Mopar coupon that I was expecting to use but because it says "over the parts counter", it didn't apply. Even though I bought everything right there in the same dealership, in order to get the 10% off, I would have to physically go buy the hitch myself, then hand it the service department. Otherwise your 10% off Mopar parts is worthless even though the parts department and service department are 10 steps away from each other. The one service advisor that was there (female), had an attitude when questioned on the coupon issue. She answered the question then turned around right away and walked away before I could even ask why. I also hear a raddle now after the installation and almost don't want to bother going back. If you go to this dealership, ask for DETAILS, get "it" wrote down on paper for proof, and don't just assume. :-( More

Express Oil Change Lane Have been getting my oil changes for my Dodge Magnum here since 2005 and always receive excellent, fast service! Staff is very professional, friendly Have been getting my oil changes for my Dodge Magnum here since 2005 and always receive excellent, fast service! Staff is very professional, friendly and helpful. More

The way buying a car should be! I have bought from Kings Dodge in the past....and will continue in the future. The salesman, Gary Warman, greeted me as soon as I got there. He prompt I have bought from Kings Dodge in the past....and will continue in the future. The salesman, Gary Warman, greeted me as soon as I got there. He promptly sat me down and worked up a deal. Sat with finance...car detailed...and on my way very quickly with my 2017 Scat Pack Hemi Challenger! I am as satisfied with the car as I am with the service....HIGHLY RECOMMENDED place to purchase a vehicle....would do it again tomorrow! More

Good people, poor policies. This rating needs to be taken in the context of these comments. The four people I interacted with were excellent and appeared to be following company This rating needs to be taken in the context of these comments. The four people I interacted with were excellent and appeared to be following company policy. I was annoyed by the policies, not the people. First issue: We came in based on an Internet listing for this car. That listing did not include a note about damage to three body panels that I noticed immediately as I was walking up to the car. There's no way that the person posting the listing could have been unaware of the scrapes that I noticed from 20 feet away. I think a business that cares about their customers should make the effort to inform them fully about the condition of a car before they make a long drive to the dealership. Second issue: After agreeing on a price and having the "deal handshake", I was presented with paperwork that had our agreed-upon price plus $250 for "document fees", with the explanation that these are charged for every car. If this fee is applied to every sale, then it is a clearly deceptive practice to not include that up front in the price I agreed to with the salesman. Any fee that applies to every item sold is part of your overhead. It's fine for you to charge that fee, but don't tell me about it after I've agreed to a different price. I almost walked away at that point. Third issue: I didn't walk away because I was at least convinced that document processing is a significant effort and I appreciated the salesman's manner. But then I went through the document signing process and found that it was a thinly veiled effort to keep me around another 20 minutes so I could be subjected to an effort to sell me several maintenance contracts. So I was paying for the privilege of being pitched more expense. Obviously the experience wasn't bad enough that you lost the sale, so I suppose you can call it a win. But you've certainly lost my return business and referrals. The main reason I didn't walk away was that I'm pretty sure Derrick was just following policy and I didn't want him to lose a sale over a poor business practices that he couldn't control. More

Service provided as discussed Craig Ditmer discussed with me the problems & the necessary labor/parts. Everything was accomplished in less time than he had anticipated. I'm happ Craig Ditmer discussed with me the problems & the necessary labor/parts. Everything was accomplished in less time than he had anticipated. I'm happy with everything except the EPA required evaporation crap that cost me $400. Obviously, not Kings fault. More

Totally satisfied with this maintenance visit. Was given a sheet showing all items that were checked during the service and told everything looked good, might consider replacing the air filter next Was given a sheet showing all items that were checked during the service and told everything looked good, might consider replacing the air filter next time. Looked good under the hood. More

Great car purchasing experience Haley our sales rep and the rest of the employees who we briefly worked with were always very knowledgeable and willing to answer any questions we had Haley our sales rep and the rest of the employees who we briefly worked with were always very knowledgeable and willing to answer any questions we had. They were always respectful and helped us narrow down some choices and find exactly what we were looking for. More

Second Jeep purchase Got the bad news that my first Jeep was totaled in a car accident. I decided to get another Jeep from the dealership i originally bought my 1st jeep Got the bad news that my first Jeep was totaled in a car accident. I decided to get another Jeep from the dealership i originally bought my 1st jeep at. Haley was my sales person she was very knowledgeable with jeeps. I felt no pressure at anytime to hurry up and buy. I would recommend Haley to any of my friends who are interested in buying a jeep. More

Poor Experience A headlight on our BRAND NEW Pacifica was defective when we took ownership. We had to return to the dealership (45 minutes away) and was told a new pa A headlight on our BRAND NEW Pacifica was defective when we took ownership. We had to return to the dealership (45 minutes away) and was told a new part would have to be ordered and it would take 3-5 days. 3 weeks later WE followed-up and was told the part had been delivered, but no one from the dealership called us. So, we drove another 45 minutes to the dealership for installation, waited 1.5 hours, and then were told the replacement part was defective as well. 3 weeks waiting and 3 hours wasted driving to and from dealership, 1.5 hours wasted sitting at the dealership and the headlight on my BRAND NEW Pacifica still isn't fixed. Kaitlyn has been good to work with, but the whole experience has made me regret my decision to purchase a Chrysler. More