Kings Dodge Chrysler Jeep

Overall positive except for one employee We are unable to provide an excellent rating due to one employee being rude and clearly unhappy to assist us with a question. We were able to obtain We are unable to provide an excellent rating due to one employee being rude and clearly unhappy to assist us with a question. We were able to obtain the information we need from another Service Associate. More

Kings Jeep I absolutely love Jeep, but I will never buy from this facility again. The service department is always rude, especially on the oil change side. When I absolutely love Jeep, but I will never buy from this facility again. The service department is always rude, especially on the oil change side. When I bought my jeep I was told they would hook up the UConnect the next day, turns out the car isn't even equipped with that option and I was then told it would be $2,000 to install it. I come from a large family of Jeep buyers and we will never use this facility again. More

No such thing as EXPRESS Oil Change!!!!!! I came in for an EXPRESS oil change. It is not "express" when you are told it is an hour and a half to a two hour wait and have to leave and come bac I came in for an EXPRESS oil change. It is not "express" when you are told it is an hour and a half to a two hour wait and have to leave and come back another day! I don't appreciate being told that I need to come on a particular day at a particular time to take advantage of the express line. It doesn't make getting free oil changes worth very much when I can't come in at MY convenience. If you can't keep up with the number of cars coming in then stop advertising express oil changes. More

Customer Service I always receive excellent customer service in the repair center. I trust them to take care of my car and to let me know of any needed repairs. Thei I always receive excellent customer service in the repair center. I trust them to take care of my car and to let me know of any needed repairs. Their service is impeccable. More

Warranty repair Dealership was very helpful and courteous. The repairs were made quickly and efficiently. They were made in one day and Didn't interrupt my driving Dealership was very helpful and courteous. The repairs were made quickly and efficiently. They were made in one day and Didn't interrupt my driving experience. More

No repsonse and truth in advertising. Service team identified that my AC unit needed replaced, but I recently purchased the car with the AC Unit listed as working? I failed to get a respo Service team identified that my AC unit needed replaced, but I recently purchased the car with the AC Unit listed as working? I failed to get a response from 3 different inquiries to Sales as to what KJC would do to replace. More

good service, not sure of oil change interval When I purchased my van I was told oil change interval was 6,000 miles and that was what my windshield sticker indicated. When I called for service When I purchased my van I was told oil change interval was 6,000 miles and that was what my windshield sticker indicated. When I called for service I was told 9,000 miles, but I scheduled anyway and didn't mention it when I checked in. Nothing was said and I received my free oil change. However my windshield sticker indicates now 8,000 miles. Go figure! I didn't know what to expect when checking in so I was on the defensive and I didn't think the associate was as friendly as I thought he should be but in the end I found he was just great and I had no issues. By the way, Donnie was my salesman when I purchased my van and he was one of the nicest and most knowledgeable salesman I have ever dealt with. I have owned about 50 cars so I have a lot of experience in dealing with car salesman. Jerry Rathmann More

Excellent service and care I love this dealership. They are very accommodating and always keep me up to date on my vehicles progress. I love that they make me feel valued and th I love this dealership. They are very accommodating and always keep me up to date on my vehicles progress. I love that they make me feel valued and they provide a very comfortable waiting area with all the amenities. Their fast lane for oil changes is really nice. It's very easy to schedule maintenance. More

expediant, professional and helpfull. That sums it up! Taking the time to familiarize us with some features of this vehicle meant a lot to us, since it would take us about 2 hours to drive home. Taking the time to familiarize us with some features of this vehicle meant a lot to us, since it would take us about 2 hours to drive home. More

Fairly quick and nice people I felt like the wait was reasonable and the employees were nice and respectful. My young child played with the toys in the waiting room while it was I felt like the wait was reasonable and the employees were nice and respectful. My young child played with the toys in the waiting room while it was being serviced. More