Kings Dodge Chrysler Jeep

Oil Change I set up an appointment for my first oil change on my new 2015 Jeep. I was told they don't accept appointments. I was new to the dealer and wasn't sur I set up an appointment for my first oil change on my new 2015 Jeep. I was told they don't accept appointments. I was new to the dealer and wasn't sure of the process. Had to ask. Not shown or told what to do next. More

Great service! I call and to schedule an recall. Since no openings till a week further, Craig from service department, call me back with an opening and got me out t I call and to schedule an recall. Since no openings till a week further, Craig from service department, call me back with an opening and got me out the next day. Great experience, courteous and fast. More

Great Service I went for my first free oil change after purchasing my car here and the service was fantastic. It was a Saturday afternoon and I expected I would be I went for my first free oil change after purchasing my car here and the service was fantastic. It was a Saturday afternoon and I expected I would be there for hours, but it felt like I had just sat down when they called my name and my car was ready. I was also looking to make an appointment to get the breaks checked out and they were able to get me a spot that fit my schedule. More

Wonderful The AC went before 36,000 mi. They fixed it completely and provided a rental, all for NC. The total time of repair was 24 hrs. Have enjoyed this de The AC went before 36,000 mi. They fixed it completely and provided a rental, all for NC. The total time of repair was 24 hrs. Have enjoyed this dealership since 2013. More

Bad Experience I brought my new 2015 Jeep in for service for it's first oil change to Kings which is where I purchased it. I was not told that I could have a loner c I brought my new 2015 Jeep in for service for it's first oil change to Kings which is where I purchased it. I was not told that I could have a loner car so I had someone drive me from my office in Fairfield to drop it off. I was also having a squeaky back seat fixed. When I picked it up my bill had a 74.00 dollar charge for the seat. When I disagreed will the charge I was told it was an error. Good thing I saw that! The next day a friend was checking my oil reading on the screen and told me the oil reading had not been reset. When I called service it turned out they forgot to write up the oil change and it had not been DONE!!! What an inconvenience! More

Buying My First New Truck If there's a specific type of vehicle that you want, I can almost promise you that Kings Automall has it. I worked with Sherry Tarter at Kings Chrysle If there's a specific type of vehicle that you want, I can almost promise you that Kings Automall has it. I worked with Sherry Tarter at Kings Chrysler Dodge Jeep Ram, and she cooked me up a deal that could not have been made better. I bought a 2015 Ram 1500 Sport, and for over $10,000 off of the sticker price. Over all, it was a great experience. She was very kind and made us feel welcome and like people, rather than a potential profit. I'd recommend Kings (and Sherry) to absolutely anyone. More

Timely service My car was ready even before the promised time. didn't need an appointment for just an oil change. However, I find it hard to understand a car deal My car was ready even before the promised time. didn't need an appointment for just an oil change. However, I find it hard to understand a car dealership without a car wash facility - how do you detail new cars? More

Purchasing out Jeep Wrangler Doug Pelfrey was nothing but helpful without being pushy. My husband was not at all happy with the customer service at every other dealer he visited. Doug Pelfrey was nothing but helpful without being pushy. My husband was not at all happy with the customer service at every other dealer he visited. Then when we finished up with Brandon Cohen, he did an excellent job of explaining everything and was very charming and even kept my granddaughter entertained. It was overall a very positive experience. More

Service advisor Angie needs customer relations training. I had to resort going to the GENERAL MANAGER of the dealership to get my vehicle taken care of. Service advisor sub par!!!! Needs customer service an I had to resort going to the GENERAL MANAGER of the dealership to get my vehicle taken care of. Service advisor sub par!!!! Needs customer service and follow up training. More

didnt fix my two problems! I brought my jeep in for two iiss Didn't fix either of the two problems I brought it in for. I checked both before I left and neither worked. I had to pick up my daughter so I left. I Didn't fix either of the two problems I brought it in for. I checked both before I left and neither worked. I had to pick up my daughter so I left. I will pay my mechanic to fix both. I own a Chevy Tahoe and the experience at Columbia is completely different. You set an appointment and they know exactly what you are there for. I did that with Kings and it was like no one knew who I was and had to put all the info in again. I was given a loaner car that was filthy and smelled horible and tennis shoes left in the back! More