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Kings Dodge Chrysler Jeep
Cincinnati, OH
1,311 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,311 reviews
November 13, 2015
2014 RAM Excellent and expedient service. Initiated discussion around having recall work scheduled. Also performed bulb change out at a reasonable price and ti Excellent and expedient service. Initiated discussion around having recall work scheduled. Also performed bulb change out at a reasonable price and time frame. Pleased with recent service. More
by GLEN.FAULK
Verified CustomerEmployees Worked With
Chanel Elam
November 13, 2015
Service Salesman was efficient, processing took 3.5 hours and the paperwork was taken care of by someone that clearly doesn't understand people's mood. Salesman was efficient, processing took 3.5 hours and the paperwork was taken care of by someone that clearly doesn't understand people's mood. More
by CNECAMP1984
Employees Worked With
Brandon Cohen
November 12, 2015
Oil Change and tire rotation 2015 Jeep Cherokee Always quick and knowledgeable when explaining what job was done or what would be the recommended service one our Jeep require. Will continue to retur Always quick and knowledgeable when explaining what job was done or what would be the recommended service one our Jeep require. Will continue to return!! More
by Bearcat
Employees Worked With
Marvin Martin
November 11, 2015
Very customer service I had an issue with my key FOB, key FOB was ordered and should be available in the next couple weeks for the team to replace and re-program. Marv I had an issue with my key FOB, key FOB was ordered and should be available in the next couple weeks for the team to replace and re-program. Marvin and the team are very good to me, and have taken care of me since my purchase. More
by CURRANFAMILY98
Employees Worked With
Chanel Elam, Marvin Martin, Angie Vencill
November 11, 2015
Great customer service Great service no pressure but had suggestions. Honest about the length of wait time for my oil change. Greeted me when I pulled up. Nice large wait Great service no pressure but had suggestions. Honest about the length of wait time for my oil change. Greeted me when I pulled up. Nice large waiting room. More
by melinda1002
Employees Worked With
Scott
November 09, 2015
Great I was totally satisfied with the outcome of my purchase. Salesmen Calvin Veasly did an awesome job along sure my wife and got everything we needed. I was totally satisfied with the outcome of my purchase. Salesmen Calvin Veasly did an awesome job along sure my wife and got everything we needed. More
by MB2973
Employees Worked With
Leisa Suedbeck, Calvin Veasley
November 09, 2015
Subpar communication I usually stay away from dealership repair due to high cost and I hadn't been to one in a long time. I consider myself more knowledgeable than the ave I usually stay away from dealership repair due to high cost and I hadn't been to one in a long time. I consider myself more knowledgeable than the average car owner, but I'm always learning and some jobs I like to leave to the pros. My car had been stalling out and had a few people codes in the system (evaporated leak,ckp sensor). I came in and marvin was my first contact he was nice enough but seemed indifferent about the info I was telling him. I guess that's all I get to write? More
by AJK1029
Employees Worked With
Marvin Martin
November 06, 2015
I got "tricked" instead of treated On 10/31, I took my cherokee to Kings Jeep for an oil change. Wanted to get all the recalls done at the same time but was not able. The guy from servi On 10/31, I took my cherokee to Kings Jeep for an oil change. Wanted to get all the recalls done at the same time but was not able. The guy from service department told me to come back on Thursday to finish all recalls. My husband and I were asking him what time I should come for that appointment. He told me "anytime". Today (11/5 Thursday), I came for my "anytime appointment" and was told by the same person that I have no appointment and he has never seen me. Basically he was calling me a liar!!! If that is not bad enough, he proceeded to argue with me when I had been nothing but nice at first. He felt arguing was better instead of doing anything to fix the issue. Way to represent Jeep!! All I was looking for was a time to come back and get the needed work done. I guess that was too hard of a request. I even requested to see the camera footage at one point. Spoiler alert!! the footage showing the conversation was missing!! HOW CONVENIENT! I love my jeep but have been nothing but disappointed from the moment I have ordered my Jeep. The staff here have failed to satisfy the smallest need. My husband was planning on going to get a wrangler from them next year. I will not let my husband buy a stick of gum from this place at this point. Please take your hard earned money somewhere they value the money you spend and you customer experience! More
by taiwan4577
Employees Worked With
Marvin Martin
November 05, 2015
Quick! Needed an oil change and tire rotation and I was in and out in an hour! Called me when my car was done so I did not have to wait. Needed an oil change and tire rotation and I was in and out in an hour! Called me when my car was done so I did not have to wait. More
by mgiesting
Employees Worked With
Scott Maddy
November 05, 2015
Quick oil change I bought my new jeep in Nov 14, I finally get the msg on my console this pat week. So I decided to drop in to Kings to see if I could quickly get my I bought my new jeep in Nov 14, I finally get the msg on my console this pat week. So I decided to drop in to Kings to see if I could quickly get my oil changed. As I pulled in to the garage I was met by a technician before I could even get out of my car. When I asked how long it would take I was informed that all the oil change bays were full but that I was next in line, he then asked me to sit in the lounge. the lounge was nothing spectacular but comfortable for the 20 mins to get the oil change done. I would use them again. More
by kevpal1
Employees Worked With
I dont recall the name
