King's Colonial Ford, Inc.

Joe Yagel was an outstanding Sales Rep. Very knowledgeable & helpful. Went the extra mile to make my experience top notch. Credit department also excellent & responsive to our needs. Simpl Very knowledgeable & helpful. Went the extra mile to make my experience top notch. Credit department also excellent & responsive to our needs. Simply provided outstanding customer service at every opportunity. Would highly recommend this dealership to anyone considering a new Ford purchase. DuWayne Anderson, CEO & Founder, 2008, The Conservative Corner National Republican Political Forum, xx.Simons Island, GA National Network Headquarters. More

Joe Yagel and Richard Willis are top shelf. No high pressure sales routine. They were professional, courteous and very accommodating. 5 stars for both! Would highly recommend Kings Colonial For No high pressure sales routine. They were professional, courteous and very accommodating. 5 stars for both! Would highly recommend Kings Colonial Ford! More

One week since my remote used vehicle purchase experience and all is well. From the 1st email inquiry, 1st phone call Joe Y and Shawn were on top of all my needs and questions with timely, honest and truthfu and all is well. From the 1st email inquiry, 1st phone call Joe Y and Shawn were on top of all my needs and questions with timely, honest and truthful answers. They helped navigate the transaction to get it done exactly as needed and described. The vehicle meet all the expectations set in the photos and verbal descriptions provided by Joe Y, Joe went the extra mile to closely examine the car and sent me many additional photos and delivered on every service request. I was not disappointed or surprised by anything when I arrived, Joe was faithful in his follow ups and communications and did exactly as he committed to do and delivered. Due to the professionalism of this team I am off to a good start in my ownership experience, Shawn also assisted me with an excellent warranty to ensure that experience continues for years to come. Take your time and do your home work with this dedicated team as I did and I think you will have a positive experience as well. Stay Safe Everyone. More

I wouldn’t buy a car from anyone else! Richard is FANTASTIC and ensured that I was taken care of throughout the whole process! Richard is FANTASTIC and ensured that I was taken care of throughout the whole process! More

Joe Yagel helped us through our whole process. He kept up informed about everything and did a great job getting us the truck we wanted. He was honest and helpful. 5 out of 5 stars for him. Than He kept up informed about everything and did a great job getting us the truck we wanted. He was honest and helpful. 5 out of 5 stars for him. Thank you for a wonderful experience. More

Caleb and the rest of the staff were incredibly easy to work with. Best car-buying experience I've had in years. Highly recommend. work with. Best car-buying experience I've had in years. Highly recommend. More

In October 2020 we made a visit to Brunswick GA. Unfortunately during the visit my 2010 Ford Edge had transmission problems. We made it to Kings Colonial Ford but were informed I would have a 6 day Unfortunately during the visit my 2010 Ford Edge had transmission problems. We made it to Kings Colonial Ford but were informed I would have a 6 day wait for service to look at my car. More

We are traveling and had a tire start going down . We have a f 350 dualie and brought the truck to the dealer and made an appointment to get it fix , not once did they ask for the vin # to xx to see if t have a f 350 dualie and brought the truck to the dealer and made an appointment to get it fix , not once did they ask for the vin # to xx to see if they had a new valve stem in stock or go out and see the truck . Now you put it on the lift and can’t get the center hub cap off and then they xx’d the vin # and nope they don’t have a new valve stem . So to my dismay I was told I have to take it to another Ford dealer as my truck is to big for them ? why 2 stars the guy working on my truck was awesome and the people were nice just why bother servicing Ford trucks at all ? or xx my truck first before you waste everybody’s time ? More

Recent Customer I recently purchased a brand new 2018 5.0 STX f150. I had a great experience with regards to the purchasing process, however the service side is a dif I recently purchased a brand new 2018 5.0 STX f150. I had a great experience with regards to the purchasing process, however the service side is a different story. After putting roughly 3000 miles on my truck I started to experience a rattling, clicking, ticking noise coming from the front driver side portion of the vehicle. The noise is hard to describe and I am far from being mechanically inclined, nevertheless, there is a noise. After some time, seeing if the noise would go away on its own, I brought it in to the service department. I was welcomed by a ray of sunshine by the name of Justin (sarcasm implied) and briefly described to him the noise. He typed in a one liner into the computer and told me to come back by the appointment date. He said the technician would have to “reproduce the noise” in order to diagnose it. Easy enough. After a couple of days I returned to drop my vehicle off. I wanted make sure the technician could “reproduce the noise,” so I asked if I could quickly ride with him or her to make sure the noise took place (it was sometimes sporadic). While in the vehicle together, I was able to “reproduce the noise” several times. The technician acknowledged he could hear it and that it wasn’t a normal operating sound, even speculated as to what it may be. Later that day I returned to pick my truck up. Justin handed me my keys, and after an awkward pause, I asked what the consensus was for the issue and if it was fixed. He told me “the technician and the even the manager drove the truck again and didn’t hear anything.” I asked if it was the same technician who rode with me that morning and he confirmed it was. He stated “the noise is going to have to get worse before they could do anything about it.” Before I could even verbalize my confusion on whether they acknowledge there being a noise or not he said “they hooked it up to the computer and reset it.” I then asked if I could have some form of invoice or documentation notating nothing be wrong at this point in time. Justin said “the tech didn’t even write anything down or make any notes as to what was done, but I left the ticket open.” I asked what I should do if the noise continues. I was told once again, in a roundabout way, it would have to get worse. I got into my vehicle and less than a quarter of a mile down the road I once again heard the same exact noise. Maybe I will try again later, or follow the only explanation I was given, wait until it gets worse. Not what I expected with a brand new vehicle. More

Don’t be fooled I have purchase my car from this dealership with salesman E.T. At first so friendly and so “helpful”. Promised me from buying my car that they will i I have purchase my car from this dealership with salesman E.T. At first so friendly and so “helpful”. Promised me from buying my car that they will include the floor mat in it. I received my car no floor mat. But that is not the issue. So 43 days in after I received my car, I realized I still didn’t receive my plates . So I call them trying to see what went wrong.( mind you I was TOLD that I WILL received my plates in my mail and that there is no work needed from my end) So once I was on the phone with Britney she tells me that I have to go to the DMV myself and get my plates myself because the salesman didn’t give me a form that needed to be filled out, and they were unable to go forward with my plates/ title. But somehow it is MY fault. Then the next day I called again, for them to give me the run about all day. Then their supervisor Dick something. Gets on the phone with me to tell me that E.Tucker was to come to my county and “deliver” my plates to me so I won’t have to go to the DMV FOR E.Tucker to call me back and tell me that none of what was promise to me was to happen. Then E.Tucker tells me how the dealership is in no position to fix THEIR mistake but can help ME resolve my problem. By having me going to the dmv and file for plates. Then when I was making him understand that I wasn’t willing to take the day off and go on my own to do something they were paid for. He went and threatened to call my installation commander (I am in the army) to tell him that My behavior was unacceptable, and tht I should be reprimanded for it. I had my NCO call them for him to say that :well I was going to go that way since she was willing to go to the DMV” But then he will PERSONALLY send me “floormat” for my car and hopefully that will make me “feel” better. I will definitely not recommend anyone to go there, nor purchase from them nor go for service over there If I could take the car back and send my business elsewhere I definitely would. More