King Volkswagen

Terrible Customer Service I chose this establishment because of their reputation for the best deals. I was extremely disappointed in their customer service, however. I sent a m I chose this establishment because of their reputation for the best deals. I was extremely disappointed in their customer service, however. I sent a message to the salesperson that I have been working with previously a note, asking if they could match the price from another dealer and received a very emotionally-driven and discriminatory response. While they may claim to have the lowest prices in town, they should invest in sensitivity training for their staff. I would not recommend this dealership to anyone, until this issue gets resolved. More

Worst Dealership Ever.. The reason I'm writing this review is that I don't want anyone to have the same experience as me and wasting time with this dealership. Had worst The reason I'm writing this review is that I don't want anyone to have the same experience as me and wasting time with this dealership. Had worst experience ever... As a customer, I want to compare each vehicle with quotes from different dealers. I have asked for quotes over the email. I understand some dealers don't want to share the quotes. That's fine. But if a customer already told not to call/text but want the quote over the email, please don't call me. Instead of getting a quote, I got an email reply saying "I don't get paid until you drive off the lot with my car, so with that being said what is in it for me?" This is the exact sentence that the dealer used. It was really unfortunate that this dealership is doing business with these work ethics. After I respond, the dealer also replied back mentioning that salesperson work on commission based and I should not mention anything about work ethics. I don't believe this is true because there are still places where Salesperson really works in pride and regardless whether it's based on commission or not. I honestly don't want anyone to have the same experience as me. Don't waste time with this dealership. Find another dealership where they are willing to help you. This place clearly shows that they don't care about the customers but only themselves. More

Bad customer service and follow up. Play with the wording This is the worse dealership I have ever dealt with for the following reasons: 1. The lack of customer service is ridiculous, all they worry about is This is the worse dealership I have ever dealt with for the following reasons: 1. The lack of customer service is ridiculous, all they worry about is just making that sell after that they don't care about you anymore. How can you sell me a brand new car and 1 month later you act like you don't know me anymore Mr. Alex Shvets. 2. There's no follow up in anything after the final sale. Mrs Andrea Moreno told me that it would take about a week to get the tags and that she will contact me to pick them up when they are ready. Not only she did not call me but when I call her to inquire about the first payment and the tags, the front desk told me that she currently had a client but she would return my call. I called her again and left her a message but she never returned my call. I had to contact BB&T and I had to talk to so many people to find and setup my account since Andrea hasn't provided me any information. As far as the tags, I called again a week later and I heard the same song "we will call you back" but they never did. I had to go there in person to ask the sales manager Mr. Alex Shvets why I was never contacted and he acted like it wasn't a big deal and just handed me the plates. Total lack of responsibility. I felt like I was begging for a service that I was supposed to be provided as a customer throughout this entire process. This a First and LAST time I deal with King Volkswagen and I would never recommend it to anybody. More

Total Waste of Time-Liars I contacted them and asked about one of their used cars. I received a response asking me when can I come and see and test drive it and I went less th I contacted them and asked about one of their used cars. I received a response asking me when can I come and see and test drive it and I went less than 2 hours later, only to find out that it was SOLD ALREADY YESTERDAY!!! The salesman wasn't even apologetic and he was trying to sell me another car. More

Best car buying experience I've ever had! I found my new VW Atlas SE with Tech on-line. I. live in Michigan. Spoke with Nora and we worked out an out the door price. This was Thursday evening, I found my new VW Atlas SE with Tech on-line. I. live in Michigan. Spoke with Nora and we worked out an out the door price. This was Thursday evening, I provided all my information and flew in Saturday morning. I spent about an hour at the dealer and left with my new car. Hands down this was the best car buying experience I have had. Did I mention the AMAZING deal I got? I highly recommend Nora and King VW if you're in the market for a new car. More

Fantastic dealership I purchased a 2019 Tiguan here in early January and has a great experience with Paul. This is the third VW I've picked up from King and all my interac I purchased a 2019 Tiguan here in early January and has a great experience with Paul. This is the third VW I've picked up from King and all my interactions with their sales team have been excellent. Highly recommend them, and particularly Paul! So easy to work with! More

UNETHICAL BUSINESS PRACTICES; FALSE ADVERTISING Buyer beware with these shady people. The use false advertising tactics to appear like they beat all the competition hands down. I drove over an hour Buyer beware with these shady people. The use false advertising tactics to appear like they beat all the competition hands down. I drove over an hour from Northern VA to see a car because of the advertised price online (on Autotrader and the Dealership’s website). When we sat down to discuss numbers, I was informed that I didn’t “qualify” for the advertised price because I didn’t meet their criteria (i.e. to get the price advertised, one had to be military, a recent college grad, and be employed by one of a list of companies they evidently are associated with). Long story short, you probably have a better chance of winning the lottery than meeting ALL of their ridiculous criteria to “qualify” for their ADVERTISED price. Then these clowns have the audacity to charge a “freight fee” when it has already been included in the MSRP on the car window sticker. Completely shady tactics in my opinion. A company should not advertise a price if they cannot truly offer it and it shouldn’t require meeting some ridiculous criteria. Lastly, the Sales Manager was a complete xxxxxxx. He tried to blow smoke up my rear and tell me they have disclaimers on their website that state their bogus additional fees. When I called him on the freight charge, he couldn’t show me where this alleged disclaimer stated the price didn’t factor in the “freight fee” of almost $1000 that they try to charge you twice for. After almost 2 hours of haggling with this idiot, he told me they couldn’t meet the advertised price. So even if you did meet the long list of criteria they have in order to get their advertised price, they wouldn’t be able to honor it anyway. I have half a mind to report these xxxxxxx to the Better Business Bureau for unethical business practices. Save your time and money and GO ELSEWHERE!!!! More

Fast and courteous service! Coming from a few hours away to make a purchase, the dealership went above and beyond making sure everything was ready for me when I got there, made a Coming from a few hours away to make a purchase, the dealership went above and beyond making sure everything was ready for me when I got there, made a smooth transition during my trade in and into my new vehicle! Take extra steps to make sure I was comfortable and that the new vehicle was kept clean and dry even in the pouring rain. Highly recommend them! More

Outstanding Serivice My experience with King VW was excellent. I purchased a VW Tiguan SE. Paul, the sales consultant and Diako, the sales manager were both very helpful w My experience with King VW was excellent. I purchased a VW Tiguan SE. Paul, the sales consultant and Diako, the sales manager were both very helpful with assisting me throughout this process. Overall, this was an outstanding car-buying experience and I would recommend this dealer to anyone in the future! More

Wonderful Service Paul was great! Got in got out, in a reasonable amount of time with a car I wanted. Nice clean, courteous and proffessional place, upon walking in. He Paul was great! Got in got out, in a reasonable amount of time with a car I wanted. Nice clean, courteous and proffessional place, upon walking in. He explained the features of the car and answered all my questions with diligence. More