King Volkswagen

Certified safety hazard Sales associate assured me the pulsation I felt in the brakes during the test drive was "a feature of the brake system". Had the vehicle in for servi Sales associate assured me the pulsation I felt in the brakes during the test drive was "a feature of the brake system". Had the vehicle in for service at my local VW dealership several times and asked them to check the brakes as the pulsation seemed to be getting worse. Each time I was assured the brakes were fine...even after the "low brake fluid" alarm had been going off. Finally, the alarm was going off every few minutes. So, we take it in again, and are told the caliper is broken and leaking brake fluid. The local dealership initially did not want to repair the caliper due to "non-factory parts". I informed him the parts were on the car when it was certified pre-owned by King VW, so they reluctantly replaced the caliper...and nothing else. The car still had a terrible vibration while braking since they had not replaced the warped rotor or the non-factory pads that were such an issue. The local dealership informed me I would need to contact the dealership where I bought the car. This is where things got ugly. The service manager was extremely rude and had the nerve to question my integrity when I insisted this issue had persisted since I bought the car (I am a honor, courage, and commitment card carrying former United States Marine and veteran...needless to say my integrity is very important to me). Eventually he conceded to pay for the rotors that were clearly warped when I bought the car, and I had to come out of pocket for the new pads(factory ones that should have been on there from the begining) and labor. I still have a vibration from the front brakes due to the rotors that were machined during the certification inspection less than a year ago. To make matters worse, this is my wife's car, and she has been pregnant during this very unsafe ordeal. The salesman was a liar, and the service center cuts corners. Turns out the owner is ill, and the service manager is his son. Buyer beware if Jason is the future of this dealership. More

Don't fall for their fake honesty. Everything was fine with the service department at this dealership until I gave them a bad score on a CSI survey. Now I'm stuck with a $1350 repair bi Everything was fine with the service department at this dealership until I gave them a bad score on a CSI survey. Now I'm stuck with a $1350 repair bill because they purposely damaged my vehicle while it was in for service. And of course they know nothing about it. More

Good people I have been leasing cars a long time, and for once I found a dealership that didn't try to BS me as soon as they met me. The staff is professional and I have been leasing cars a long time, and for once I found a dealership that didn't try to BS me as soon as they met me. The staff is professional and personable, and they really do know in detail the 'best deal' they can give you. By this I mean, they know lease interest rate, buy price (including all the details that make up a 'price' such as dealer costs and incentives, etc.). I sat down with Lev and Diako and made a deal in minutes. And this, coming from a seasoned car-leaser, is amazing. They didn't make me do the 'dance' and just got straight down to business. How do I know they were dealing with me straight-up? I use the Costco Car Service for a verifiable 'best buy price' which was much, much better than the other dealers had presented to me. And did I mention, I am a seasoned car-leaser? =) More

HIGHLY RECOMMENDED!!!!! Diako is thoroughly knowledgeable of the VW products as well as the competitors' cars. I visited 1 other VW dealer and 4 other make dealers before bu Diako is thoroughly knowledgeable of the VW products as well as the competitors' cars. I visited 1 other VW dealer and 4 other make dealers before buying a Passat from Diako at King, and highly recommend them. I was able to get the car I wanted at the price I was willing to pay with minimal fuss. More

Surprised!!! Diako was the first one to respond to my inquiry and answer all my questions. When I got there every thing was ready and Lev and Diako did a very g Diako was the first one to respond to my inquiry and answer all my questions. When I got there every thing was ready and Lev and Diako did a very good job explaining everything. I'm really surprised by my experience at King. I'm very happy with my purchase and I definitely recommend this dealership. More

I took my car here to have the valve cover replaced which cost 516 bucks. So the car is now smoking from the engine and also from the tail pipe to the point I could not see anything behind me. This was not h cost 516 bucks. So the car is now smoking from the engine and also from the tail pipe to the point I could not see anything behind me. This was not happening to my car until they did work to it. I take the car back and they say it's an oil leak somewhere and the engine is dirty. So of course they charge me 99 bucks and 100 dollar diagnostic test to see where the leak is coming from. So they say the leak is coming from the vacuum pump. $1700 for that to be replaced. Of course I declined because I would like to get another opinion. The car does not smell like an oil leak, it smells more like plastic burning. I believe that one of the tech did something to my car and will they will not own up to. The car drives fine until 45 min- an hour on the road and its smoke every where. I hear clicking noises when this starts happening. I'm basically car less now because someone is not doing their job correctly. DO NOT TAKE YOUR CAR HERE! I wish I would have never had the cover replaced. Wasting so much xxxxing money and its ridiculous!!!! More

COMPLETELY AWFUL!! DONT GO HERE Said I was coming back COMPLETELY AWFUL!! DONT GO HERE Said I was coming back to buy the car. Had to go get my checkbook from home. When I got back it was sold. The sales COMPLETELY AWFUL!! DONT GO HERE Said I was coming back to buy the car. Had to go get my checkbook from home. When I got back it was sold. The sales guy and I had exchanged phone numbers he never called me to say another person was looking at it. He knew I was coming back. I have a huge family and many many friends who are looking for used cars for their kids coming up. I WILL NEVER USE THIS DEALERSHIP AGAIN. AND I AM GOING TO TELL EVERYONE I KNOW NEVER TO USE THIS DEALERSHIP --- EVER!!!!!! Sold the car even though he knew I was coming back to purchase the car. What a ****** bag. ug!!! Common curtesy would have to give me a call and tell the other person that someone is looking at it that I had first rights. Or tell me hurry up and get back here or this car will be sold. He knew my story and knew I was coming back. OR at the VERY least to call me and tell me it was sold before I walk back in. WHAT A COWARD! So I was very excited and happy to purchase the car only to see the car gone from the lot. And not to have the xxxxx to pick up the phone and apologise to me or speak to me in person and offer to help me find another and be apologetic. What kind of sleaze bag car dealership are you running KING VW??????????????????????? More

I had looked at a used GTI (Autobahn) in PA (VW of Langhorne) and had a terrible experience. I changed my mind about buying used and started looking for new Autobahn GTI's. Well, the closest one was 2 Langhorne) and had a terrible experience. I changed my mind about buying used and started looking for new Autobahn GTI's. Well, the closest one was 2.5 hours away at King VW in Gaithersburg. I saw a price on the internet that was actually reasonable (a hair over 29k) and called the dealership. I talked with Arthur and told him I could come down the next day if he priced it at 28.5k. He talked to his manager, called me back, and surprisingly agreed! For reference, most GTI Autobahn versions start around 31-32k new. I asked Arthur to send me an email with that price and the next day I drove down. From the moment I walked in, Arthur was personable, but not pushy or overwhelming at all. He explained that his philosophy is that people will buy what they like. There's no need to be aggressive. I completely agreed. Arthur took the time to show me all of the neat features of the GTI which I wouldn't have known otherwise (and I'm pretty good with gadgets). That German engineering is pretty impressive and pragmatic! I did the paperwork that day and Chuck the finance manager handled the down payment and rest of the paperwork. Chuck was also very nice and helped get the paperwork done as soon as possible. I had gotten an aggressive APR (2.14) from Bank of America, but he got me down to 1.84 with PNC. Of course he did offer a bunch of extended warranties which I politely declined, but he wasn't aggressive with selling them. Some people may have bought them since the word "warranty" isn't actually used; they just look like important maintenance and repair plans in case something happens. Overall I had a great experience at King VW and I walked away with a brand new GTI at a fantastic price. More

DECEIVING, UNPROFESSIONAL, STUPID Do not recommend DECEIVING, UNPROFESSIONAL, STUPID Do not recommend this dealership. The moment you pick up your new car, they won't care about you at all. No fol DECEIVING, UNPROFESSIONAL, STUPID Do not recommend this dealership. The moment you pick up your new car, they won't care about you at all. No follow up, no check up call, no follow up email, no return calls, no, no, no, you're alone! They hid a very essential information, made me stupid when I found out. They didn't want to take any responsibility on what they said (and made up things they never said). Their price wasn't that good, I just pick this one and got my new car, which was my BIG MISTAKE. Price not good, service not good, you have no reason to go there. No wonder this dealership is inactive. The sales people I dealt with don't know what they're saying, will change words later, blame customers for 'misunderstanding' AND have short term memory loss... Please take my two cents, do not work with this dealership. When it's not busy, there's a reason behind it, THEY ARE NOT GOOD! More