King Volkswagen

Excellent service after buying The dealer accommodated my second Tiguan and transfered the vehicle I wanted from another dealership. The service area is outstanding. My first brand The dealer accommodated my second Tiguan and transfered the vehicle I wanted from another dealership. The service area is outstanding. My first brand new Tiguan I purchased in 2011 from Russel Volkswagen had a defective transmission when purchased. When I had my vehicle repaired at Kings I never had an issue there forward. The service saved my confidence in Volkswagen and not returning the vehicle entirely. More

buying a new car I was shying away from buying a car for ever, However I found a great deal on a new VW Passat on the website. From the time I contacted the dealershi I was shying away from buying a car for ever, However I found a great deal on a new VW Passat on the website. From the time I contacted the dealership till the time of purchase, I had a great experience. The staff from sale and finance were very friendly and helpful. I felt very good and was very happy with the experience. And I am intending to take the car there for its maintenance. More

Great dealership to work with Have been taking my VWs for service to this dealer for a number of years. They are easy to work with, explain repair work clearly and have reasonable Have been taking my VWs for service to this dealer for a number of years. They are easy to work with, explain repair work clearly and have reasonable pricing. They helped us in trading one of our vehicles after it began having issues and could not be repaired. More

Friendly and Honest Service Experience Vehicle diagnostic right on target. Inspection revealed additional minor maintenance items that will be needed in the future, no pressure to repair no Vehicle diagnostic right on target. Inspection revealed additional minor maintenance items that will be needed in the future, no pressure to repair now. Vehicle was ready before promise date. Fantastic customer service will keep me coming back. K. Smith More

Honest and friendly service I have owned a VW for several years and always service it at the dealer. This service department is quick, friendly, and most importantly honest. Make I have owned a VW for several years and always service it at the dealer. This service department is quick, friendly, and most importantly honest. Make sure to ask for Jose and he'll steer you right. More

Friendly, honest service King VW is the only dealership that I chose when purchasing cars or have service needs. They have a very professional staff and maintain great communi King VW is the only dealership that I chose when purchasing cars or have service needs. They have a very professional staff and maintain great communication during service visits. More

Hightly Recommend for Service My 5 VW cars are all service in King Volkswagen - 4 purchased from King. All King's service manager and staff are sincere people with great skills an My 5 VW cars are all service in King Volkswagen - 4 purchased from King. All King's service manager and staff are sincere people with great skills and experiences. Last month, they also helped me with a Chevrolet car repair in their KIA shop when GM dealer could not get the part to service my car. I highly recommend this dealership for your service. David Lin More

Sales and Service I have purchased three new vehicles from King VW. The prices were clearly marked and very fair from the beginning. The service department is top notch I have purchased three new vehicles from King VW. The prices were clearly marked and very fair from the beginning. The service department is top notch. Although he moved to king Kia, Bill Buckley is the most professional person in the car service industry. More

So frustrating I hate giving negative reviews but OMG. I made a simple phone call last Saturday to find out if I could bring a battery in for warranty exchange that I hate giving negative reviews but OMG. I made a simple phone call last Saturday to find out if I could bring a battery in for warranty exchange that was bought over the counter, My first call from Service to Parts was dropped. My 2nd call I was immediately put on hold. After 23 minutes I hung up. My 3rd call was dropped or purposely hung up on. My 4th call I was finally connected to Parts. Explained I had not bought it there but I had the receipt and the original dealer (40 miles away) said I could take it anywhere for a 50% credit based on age. Also explained I was scared to drive the car as you could not shut it off without jumping it again. Gave me a hard time about having to take the battery back to the original dealer and I argued against that so he said he would talk to his manager on Monday and I had to call back. Really? An hour on the phone and I had to call back Monday which I did and was told, ok, no problem bring the battery in and they would do the exchange. Today I take it in after leaving work early and am told it has to be in the car to test. Adamant that I had to bring the car in with the battery that wont charge and doesn't provide enough juice to close the window. I made it clear twice it would not be in the car and was told no problem. Such lousy customer service. Not the first time received poor customer service here but this is the last I will ever step in the place. All I got was sorry for the miscommunication. I was really irate for my 2 hour investment for what I thought was a super simple problem to resolve and left empty handed. Had to have the car to test it? It's a dead freaking battery that won't even charge with a trickle charger hooked up to it for 2 days. VW has enough customer credibility issues as it is with the TDI lies.... you think they would be a little more accommodating to keep their current customers... More

OVERTIME - EXACTLY What I Wanted! My life is complicated and so is my car buying. I wanted a brand new, 2016 (not many available yet), GTI, 4 door, manual, SE, with lighting package, i My life is complicated and so is my car buying. I wanted a brand new, 2016 (not many available yet), GTI, 4 door, manual, SE, with lighting package, in metallic grey. I wanted it fast and I wanted it at a great price. From the moment I walked in, Diako was with me. He took me for an amazing test drive, guided me through aspects of the leasing process I wasn't aware of, and pushed to get me a great price. I had a significant overage on my last lease turn in, and he helped me to work it out - even personally went to Carmax with me to get a trade-in quote. I must've been in the dealership no less than three times. It was a grueling experience, but one that Diako and his crew were extremely patient with me on. They were never pushy or made me feel under pressure to sign a deal. They were able to find the exact car I wanted, at port, and confirmed it immediately. It was initially supposed to take 3 weeks to get here, but I got the car in less than 1! It is everything I wanted and more. Finally, everyone at King is extremely friendly and helpful. I started to feel at home in the dealership! When I came in to pick up the car with my elderly father, they were extremely respectful and courteous. Their culture at the dealership is very laid back and fun, and they made the process enjoyable by being so lighthearted and cracking jokes. I even got to meet the general manager, who was teasing Diako in front of me! In short, the people at King are good people, believe in the products they sell, and deliver a remarkable customer experience. I would recommend them to all of my friends who are interested in getting a new car! Thanks Diako, Lev, and Sanjay! More