King O'Rourke Buick GMC

Ever increasing evidence of poor workmanship I bought my Acadia Denali less than 5 years ago. In that time I've had to to replace a headlight ballast (over $600), replace the A/C compressor and c I bought my Acadia Denali less than 5 years ago. In that time I've had to to replace a headlight ballast (over $600), replace the A/C compressor and condenser, replace the power steering hose, and just recently the front left tire started corroding, cutting into the tire valve causing the tire to leak. When I called the service desk to discuss the problem and see if this is a common occurrence, the customer service rep told me it does happen and that they would service it. I asked if it would be complementary considering this is apparently defective workmanship, but he declined. While I understand my warrantee expired 3yrs/36000 miles, I would think a dealership would be dismayed at the list of repairs necessitated in such a small amount of time for a new car. Whenever anyone asks how I like my Acadia, to this point I've always said I love the way it looks. However, considering my other car needs to be replaced soon, King O'Rourke has made my job of eliminating manufactures much easier. I will NOT be spending another $54000 on a product the dealership won't even stand behind, and I definitely will not be recommending GMC products to those who ask. More

Rip off Scammers I had emailed my salesman Mitch about a car a was interested in that I saw online . I was set in my mind if the color of the interior and exterior I w I had emailed my salesman Mitch about a car a was interested in that I saw online . I was set in my mind if the color of the interior and exterior I wanted and the type of Ct6 that I wanted.i went to the Dealership met with Mitch I placed a 500.00 deposit on a car I wanted and we agreed on a price and the car would be there next week. I get a call during the week that the car I wanted was missing and they could not find it, and the manager said he found me another car the same exact one with alittle more bells and whistles and he would charge me the same price that we agreed on the other car, BUT I had to give another 500.00 deposit since he claimed he had to send someone to Virginia to pick up the car and 400 miles will be added to the mileage. And he wanted to make sure I would buy this car if he did send someone to pick it up. He wouldn’t even ask for a flat bed so my new car wouldn’t have to incur those extra 400 miles it would take to bring it to ny I said ok but I wanted a new invoice drawn up with new vin number etc.And luckily I went down to Dealership and saw that 7000 dollars more was added to my purchase price on the invoice which they taxed me on that price so the tax was much higher than before and then at the bortom of invoice he subtracted the 7 thousand with rebates that he added. I told him it was wrong I was supposed to be charged the price we agreed to minus 3000 dollars in rebates I was entitled to then taxed etc . I told him I wasnt going to pay for the higher tax and he was first supposed to subtract the rebates and then charge me tax. The manager got angry and said.. that I didn’t want to budge with which color I wanted on exterior and interior of car and he was going out of his way to go to Virginia to get this car and that I should pay the higher tax. Because he was going out of his way . I refused and said I should be entitled to pick the color I want for my car and should not be penalized for him having to go pick up the car he found in VA. We argued back and forth and I felt this was a scam and a rip off . I then said give me back my refund and cancel this deal and he agreed . I will NEVER recommend this rip off scammers Dealership KING OROUKE of Smithtown . By th way Mr Manager how come I was not told about the 7 thousand in rebates that I could of used when I wanted to purchase this car. Unreal More

My Car is A LEMON they Sold me They are the worst!!!!! I have had to bring in my Escalade ESV all the time for manufacturer defects - it 2 yrs old and they don't care. They are a bu They are the worst!!!!! I have had to bring in my Escalade ESV all the time for manufacturer defects - it 2 yrs old and they don't care. They are a bunch of CROOKS!!!! More

HORRIBLE. A TOTAL SCAM. TOOK ADVANTAGE OF A 74 YEAR OLD WOMA MY WIFE BROUGHT THE CAR IN BECAUSE THE CHECK ENGINE LIGHT ILLUMINATED. I GAVE HER SPECIFIC INSTRUCTIONS NOT TO AGREE TO ANY OTHER SERVICE AND TO CALL MY WIFE BROUGHT THE CAR IN BECAUSE THE CHECK ENGINE LIGHT ILLUMINATED. I GAVE HER SPECIFIC INSTRUCTIONS NOT TO AGREE TO ANY OTHER SERVICE AND TO CALL ME WITH THE DIAGNOSIS. I HAD A PREVIOUS APPOINTMENT AND COULD NOT BE THERE. THE RESULT WAS A $3000 BILL FOR UNNECESSARY SERVICE (IF THAT WAS EVEN PERFORMED) BECAUSE SHE WAS SUBJECT TO INTIMIDATION AND FEAR. TOOK ADVANTAGE OF A 74 YEAR OLD WOMAN UNDER STRESS DUE TO A CHRONIC AILMENT. ABSOLUTELY DESPICABLE. More

deplorable, dishonest The should pay careful attention!!!! To joe lafrance who knew about his people side swiping a car, a customers car and did considerable damage and hid it from the customer, well enough s To joe lafrance who knew about his people side swiping a car, a customers car and did considerable damage and hid it from the customer, well enough said, what kind of management do you people hire. I would never use or recommend this dealership to anyone.... More

Very Dishonest and unprofessional Dealership!! STAY AWAY!!!! These guys are very simple lying to their customers, scam them, wasting their time and then back up from the deal!! And all that backed by the dealers These guys are very simple lying to their customers, scam them, wasting their time and then back up from the deal!! And all that backed by the dealership management! Vangelis Papoutsakis promised me by writing to provide the special and “unbeatable“ rates for the trade deal for the new Escalade, but at the day of the deal he backed up and told that this deal wasn’t approved by him sales manager. Once I showed his writing offer to another dealership and they called him to verify the numbers he gave me, Mr Papoutsakis told them that he wouldn’t honor his offer and his writing promises to me. His sale manager Jim knew about this issue, called me and told “we pass on you in this deal” THE WORST EXPERIENCE I HAVE EVER HAD WITH A CAR DEALERSHIP. STAY AWAY FROM THESE LIARS!!!!!!! More