King Kia

R P.Falls Church, VA0315/24/2021I was in the R P. Falls Church, VA 0 3 1 5/24/2021 I was in the market for a 2022 red Kia Carnival SX. Carnivals, the highly rated multi-use vehicle (read R P. Falls Church, VA 0 3 1 5/24/2021 I was in the market for a 2022 red Kia Carnival SX. Carnivals, the highly rated multi-use vehicle (read "minivan") which are just being released and which are in short supply at every dealership. Based on my searches King Kia contacted me with the vehicle I wanted. Those dealerships that have a few Carnivals are pricing them above MSRP and including unrequested add-ons. DANIEL ROUFF at King Kia not only spared me the traditional games that most all dealerships play but also provided discounts below MSRP, along with actual, for-real pricing -- all via email! Both before and after closing, Daniel went to lengths to brief us about all the car's features. When we closed the deal in person King Kia's straight, no nonsense, no pressure, all business approach remained the same. We got exactly what we needed and more than we ever expected. When buying a car I highly recommend Daniel Rouff at King Kia. More

*1 star because I cant put 0Vislitng this KIA dealer *1 star because I cant put 0 Vislitng this KIA dealer was the worst most humiliating experience of my life. Day of visit: April 9, 2021 My husba *1 star because I cant put 0 Vislitng this KIA dealer was the worst most humiliating experience of my life. Day of visit: April 9, 2021 My husband asked me what I wanted for my birthday this year and I told him an Audi Q5. That was, until I saw a commercial for the Kia Telluride. I know what you’re thinking, "you would voluntarily get a Kia instead of an Audi???" Well, the answer is: I thought maybe. And here’s why: I was super intrigued about the eight person capacity and the intercom system, as well as all the device ports the ad said the car contained. So on a rainy day, my husband took off work early, picked me up (in my sweatpants), strapped our kids in the car, and we headed down to King Kia in Gaithersburg Maryland. As we parked and unloaded our kids we stopped and looked around for a few minutes at the models in the parking lot. I was a bit surprised that no one from the show room came out to greet us even though they were all watching us from the window, but OK fine, it was raining they didn’t want to come outside. No problem. When we entered King Kia we approached the unsmiling, unfriendly, curt receptionist and asked to see a Telluride. Without saying anything she pointed to a salesman who then walked over. He immediately tells us they have no Tellurides to show us, but even if they did they wouldn’t let us test drive one unless we’re already preapproved to buy one at their asking price. He goes on to tell us that their cars routinely sell over the MSRP and that before we could even try one we would have to agree to the price AND prove that we could pay what they were asking. He then added that even if they had the exact car on the lot that we wanted to buy that they wouldn’t let us test drive anything but the most basic model before buying. He then leaves to go check on when he would have more cars in stock and while he was doing so I let my kids take a closer look at the cars on the showroom floor. Please note that there were no other customers in the dealership at the time so we weren't annoying any other customers. However one of the ladies behind the customer service desk did not appreciate that my toddlers were looking too closely at her cars and she runs over to the salesman and commands him to hurry up with the information and get us out of there as fast as possible. He then walks over and handed us his card and told us maybe they’ll have some more models next week. As we were leaving it occurred to me that they took one look at us and assumed we couldn't afford to buy their car. I am pretty sure they thought we wanted somehow take a test drive without any intention of buying. Is it because I was in sweatpants? Or perhaps it was because we are a multiracial latino household? I guess one has to dress up to impress a car salesman these days (even at a Kia dealership). I told my husband I wouldn’t buy a Kia if they were the last car on earth and I mean it. They took one look at us and assumed we could not pay for a Kia and treated us like trash. They didn’t like the way we looked and they didn’t appreciate that we bought our kids to go car shopping. I thought to myself, Kia is trying to sell a family car like the Telluride but they don’t want us bring our kids to shop for the car!! To say that we would have to prove that we could afford a car before they would even let us sit in the vehicle it’s so insulting that I could not bear to be in that dealership one more moment. I would just like to add that despite their assumptions about who we are, I am a lawyer and my husband is a senior government officer with an ABC agency. However, even if this car was a financial stretch for us NO ONE SHOULD BE TREATED THE WAY WE WERE TODAY. They need a lot of customer service training and I urge anyone interested in a KIA to use a different dealership because they are obviously not interested in selling their cars, unless, of course you come dressed up in your Sunday best and leave your kids at home. I will be cross posting this review everywhere I can. More

I loved working with Alejandro. Alejandro was straight forward, courteous, quick to respond and genuinely excited about the new car as I was. No matter the time or question, Alejandro would resolve my iss forward, courteous, quick to respond and genuinely excited about the new car as I was. No matter the time or question, Alejandro would resolve my issue and proved service above and beyond any where else I have been. More

This is my second purchase from King. Wonderful experience, always great inventory options, and a no pressure approach! King Kia had the exact car that I was looking for. The purchasing process was experience, always great inventory options, and a no pressure approach! King Kia had the exact car that I was looking for. The purchasing process was easy, fast, and hassle-free. Daniel was a pleasure to work with. He had the car ready for me, explained everything, and was very detail oriented to my needs, which I truly appreciate. The business office was fast, and I was in and out. Highly recommend. More

This is the worst dealership I have been to ever!! I went in to get some advice on purchasing a new Kia K5 the sales manager has been very unhelpful.. when contacting the dealership to get updates on my appl in to get some advice on purchasing a new Kia K5 the sales manager has been very unhelpful.. when contacting the dealership to get updates on my application the sales manager Ruben asked me to text him a picture of my social? That’s very sketchy and has not called me back at all .. I been trying to get in contact with the dealer but no one returns my call very unprofessional More

Amazing dealership, Shahed was amazing. They beat their own True Car price, they took all of my documents via email before I got there and I was in and out of the dealership in 30 minutes. This was by far own True Car price, they took all of my documents via email before I got there and I was in and out of the dealership in 30 minutes. This was by far the best dealer experience in my 15 years of car buying. Would absolutely buy from them again or recommend anyone go here. They have the best prices and will beat any price. More

To really appreciate Daniel Rouff @ King Kia you need to shop around other dealerships first. Otherwise you want be able to grasp the real difference thus, regret going other places. Actually after you shop shop around other dealerships first. Otherwise you want be able to grasp the real difference thus, regret going other places. Actually after you shop there, you'll be coming around even without apparent reason (you'll have a nice new Kia by that time). Jokes aside - all that is said about Daniel and King Kia in comments below is more than true, come and see for yourself. When there, look for Daniel. If he's busy - wait. More

Mr. Daniel Rouff will help you save your time and money! I went to over 6 dealer shops to buy a car. It may be because I am a foreigner or not, but all of the dealers asked money more expensive than I expec I went to over 6 dealer shops to buy a car. It may be because I am a foreigner or not, but all of the dealers asked money more expensive than I expected. But, from King Kia, they offered a really good price and they didn't cheat with an unclear name (Some dealer shop does). Everything was clear. Especially, my dealer (Mr. Daniel Rouff) honestly answered all of my questions and he tried to accept my requests (He made most of them!). If you are looking for a Kia vehicle, I strongly recommend King Kia and look for Mr. Daniel. He will guide you to find your best vehicle. More

What a wonderful team of experts in their fiield. Hugo Oliva was my Sales Rep. and I just can't say enough about his kind, knowledgeable & professional manner. Thank you and your team for a super experien Oliva was my Sales Rep. and I just can't say enough about his kind, knowledgeable & professional manner. Thank you and your team for a super experience. I left there totally satisfied with my experience... and especially the price. I LOVE my new car!!! More

Daniel Rouff is the reason I give this dealership five stars without him it would only be 4. I will always buy my cars from Daniel. He is NOT like a stereotypical car salesmen. You know the kind the one stars without him it would only be 4. I will always buy my cars from Daniel. He is NOT like a stereotypical car salesmen. You know the kind the ones that talk slick and fast and try to make you think you are getting a good deal when you aren’t. Daniel is a Totally nice guy. Helpful in every way! More