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King Kia

Gaithersburg, MD

4.8
164 Reviews
Welcome to King Kia! We are the areas number one Kia dealership serving Gaithersburg, Rockville, Bethesda, Germantown, and Silver Spring, MD. King Kia knows that you have high expectations, and as an automobile dealership we enjoy the challenge of meeting and exceeding those standards each and every time. King Kia treats you as an individual and focuses on your needs as if they were our own. King Kia also strives to be your one-stop-shop for all things automotive related.
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953 N Frederick Ave

Gaithersburg, MD

20879

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Showing 164 reviews

May 18, 2017

Great Sales rep (Daniel) and dealership (King Kia) This is my second vehicle with this dealership. Daniel, sales, did an awesome job showing me vehicles and working with me. I appreciate him following More

by Keraga14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rouff
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2017 -

King Kia responded

Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Spencer Cummings; Sales Manager; scummings@kingautokia.com

May 15, 2017

Bought 2017 Kia Sorento EX V6 from King Kia broker I bought through a broker who handled negotiation so I cannot comment directly on sales buying experience. But staff was great when I went to pick up More

by im_rockville
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rouff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Mullen
May 16, 2017 -

King Kia responded

Congratulations on your 2017 Kia Sorento EX V6! It's delightful to know that Daniel and Chuck were able to provide you with such a pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Best, Spencer Cummings; Sales Manager; scummings@kingautokia.com

May 08, 2017

Worst New Car Experience EVER!!! This was the most miserable experience with a new car and it's still going on!!! Their detail crew is the worst I've seen in my 56 years of existence. More

by scotty991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Aschenbach
2.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Rouff
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill (Service Mgr)
May 22, 2017 -

King Kia responded

Scott, Thank you for taking the time to share your feedback. We apologize that the glue lines were not removed properly. We know that both our Service Manager and General Manager have been working with you in an attempt resolve your concerns. We are hoping that you would take us up on our offer to schedule a time to see if we can properly address and resolve your concerns. We understand that it is inconvenient when issues like this come up and we completelty understand your frustration; we only ask for the opportunity to properly address it. Since these concerns have been brought to our attention, we have scheduled to re-train all of our team members in the clean up department and have expressed our deepest appolgies to you for the inconvenience the glue residue lines have caused you. We have also attempted to coordinate our upcoming training with a date to have your vehicle here at the same time to ensure that these issues are addressed by the company that we use to train our staff on an ongoing basis. We have offered to deliver a loaner car to you, pick up your vehicle, and return your vehicle back to you once all the concerns have properly addressed in an attempt to minimize any further inconvenience to you. Please feel free to contact us if you change you mind and decide to give us an opportunity to address these concerns for you. Sincerely, Spencer Cummings; Sales Manager; scummings@kingautokia.com

May 01, 2017

I HAD A VERY POSITIVE EXPERIENCE PURCHASING A USED CAR FROM KING. MY SALESMAN WAS MIKE SEPULVEDA. I WOULD NOT HESITATE TO RETURN THE NEXT TIME I AM PLANNING TO PURCHASE A NEW OR U More

by joe smoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MIKE SEPULVEDA
May 02, 2017 -

King Kia responded

Congratulations on your purchase! Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Mike was so positive. We look forward to seeing you again. Best, Spencer Cummings; Sales Manager; scummings@kingautokia.com

April 22, 2017

Kia Niro lease selection Hugo Oliva did an excellant job with our selection and lease of a Kia Niro Touring. We stopped by for a quick look at a Kia, thinking an Optima was More

by Nancy Bond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Bond
Apr 26, 2017 -

King Kia responded

Congratulations on your Kia Niro Touring! We are pleased to hear Hugo did an excellent job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Best, Spencer Cummings; Sales Manager; scummings@kingautokia.com

February 25, 2017

Superb Buying Experience We were very struck by our sales representative, Daniel Rouff. His low key manner and authenticity made us feel immediately that he was there to try More

by imar16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 27, 2017 -

King Kia responded

Thank you for the excellent review and referrals! It is great to know that Daniel was able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Best, Spencer Cummings; Sales Manager; scummings@kingautokia.com

January 07, 2017

Great Car Buying Experience! I highly recommend King Kia and particularly Daniel Rouff. I dealt with many different salespeople but he is by far the best I worked with. He is very More

by D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rouff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2017 -

King Kia responded

Thank you so much for the wonderful review. Daniel is one of the best at his career and your review is spot on. We do our best to ensure nothing but a positive experience for our customers. Enjoy your new car! Best, Spencer Cummings; Sales Manager; scummings@kingautokia.com

January 03, 2017

Great Service! I looked around at a few Kia dealerships, and King Kia was the best. Daniel Rouff was courteous, fun, and answered all my questions thoroughly and wit More

by Jenni M Pfeiffer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rouff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Nguyen
Jan 10, 2017 -

King Kia responded

Congratulations on your purchase! At King Kia, we strive to answer every question and address every concern, and it's encouraging to know Daniel was able to show you dedicated and personalized service. We look forward to working with you during your next visit. Best, Spencer Cummings; Sales Manager; scummings@kingautokia.com

December 28, 2016

King Kia Review-Sales agent daniel Rouff Daniel has shown professionalism. I was impressed by his availability, his support and his deep knowledge of the product. His talent and the way he wa More

by Ibou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rouff
Jan 10, 2017 -

King Kia responded

Thank you for the glowing review! Daniel is a great addition to our sales team and we are glad you had the opportunity to work with him. His ability to connect with customers, product knowledge, and friendly personality make him an irreplaceable member of our staff. Please dont hesitate to contact me or visit us if you need anything else. Best, Spencer Cummings; Sales Manager; scummings@kingautokia.com

November 22, 2016

Excellent Car Buying Experience We live in the Harpers Ferry, WV area and there are quite a few Kia dealerships around. We were shopping for a new Kia Sorento and visited numerous Ki More

by Justin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rouff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Nguyen
Nov 25, 2016 -

King Kia responded

Justin - We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that Daniel and Tim provided you the best car buying experience ever! If you have any further needs, do not hesitate to come back to see us. Best, Spencer Cummings; Sales Manager; Scummings@kingauto.com

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