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King Kia
Gaithersburg, MD
164 Reviews
Welcome to King Kia! We are the areas number one Kia dealership serving Gaithersburg, Rockville, Bethesda, Germantown, and Silver Spring, MD. King Kia knows that you have high expectations, and as an automobile dealership we enjoy the challenge of meeting and exceeding those standards each and every time. King Kia treats you as an individual and focuses on your needs as if they were our own. King Kia also strives to be your one-stop-shop for all things automotive related.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 164 reviews
August 05, 2019
Best Dealer Experience Yet First and foremost, King Kia beat everyone else on price. I had a target price that no one else came closer than $1200 over. King actually *beat* my t First and foremost, King Kia beat everyone else on price. I had a target price that no one else came closer than $1200 over. King actually *beat* my target price! But that price didn't come from outlasting endless gamesmanship or double talk. I was able to get a good price up front on the phone, and then King delivered a quote that was even better. Hugo was my sales rep, and he was courteous, genuine, and clearly knowledgeable about the car's features. Most of the time, sales reps are fumbling through describing features and just BS their way through most of it. Hugo knew his stuff, and it was greatly appreciated. Ruben was my sales manager, and he was absolutely straight with me from beginning to end. He bent over backward to accommodate my requests and was extremely courteous. He and Hugo made a great team. Christina handled finances, and she did an excellent job explaining each step of the process, answering my questions, and completing everything in a timely fashion, with the same level of courtesy as Hugo and Ruben. Everyone involved valued my time. I was in the dealership for less than 2 hours in total. I highly recommend King Kia and they will be my first stop in the future when shopping for a new Kia. More
by MarkInVA
Employees Worked With
Hugo Oliva, Ruben Ferreira, Christina Yazdani
January 20, 2019
Service Center Repairs Service department was courteous and professional. Vehicle was serviced and repaired much quicker than I expected. Great communication between Guiller Service department was courteous and professional. Vehicle was serviced and repaired much quicker than I expected. Great communication between Guillermo and the technician. Highly recommended. More
by Dave68
Employees Worked With
Guillermo
November 14, 2018
No pressure. Daniel Rouff was great Daniel Rouff was fantastic he provided no pressure sales and was very responsive.I completely purchase my vehicle online and Daniel made things easy f Daniel Rouff was fantastic he provided no pressure sales and was very responsive.I completely purchase my vehicle online and Daniel made things easy for me every step of the way. I would definitely do business again with King Kia and specifically with Daniel Rouff. He was fantastic More
by Tom
Employees Worked With
July 13, 2018
Great service. Friendly staff they go of their way to assist you. Would highly recommend. Zee knows what he is doing and how to make you feel comfortable. service. Friendly staff they go of their way to assist you. Would highly recommend. Zee knows what he is doing and how to make you feel comfortable. More
by NOAH
May 02, 2018
Service dept is a scam! Was lied to by the service dept. Told the part I got could not be gotten anyplace else. That was a lie and it was half the price elsewhere. Their excu Was lied to by the service dept. Told the part I got could not be gotten anyplace else. That was a lie and it was half the price elsewhere. Their excuse? They needed to pay for their $20,000 equipment. More
by jenb
Employees Worked With
Bill Buck (sp?) who passed it onto Dennis who tried to pass it back to Bill. Ed in corporate was rude as well.
December 12, 2017
Awesome experience Let me start by saying I was VERY annoying this whole process. I live about an hour and a half from this dealership and was researching different deal Let me start by saying I was VERY annoying this whole process. I live about an hour and a half from this dealership and was researching different dealers. Ryan responded to my email and then went on to respond to my 22 emails after that. (I’m not kidding). Not once did he seem annoyed and every response was diligent and black and white. I am so used to dealing with sleezy car salesman that I was reluctant at first. Ryan was awesome! He got the car in I wanted and I went and purchased immediately. When I arrived, I was greeted by Shahed that graciously walked me through my car and got everything together. The car was spotless, but Ryan noticed a very small spec of glue from the wrap it was in and he sent it to be rewashed. The whole time I was there I was greeted with kindness and was continually asked if I needed anything. I then went on to the finance department with Chuck. I just can not say enough positive things about my whole experience. I live far away, but they have won my car purchases for life. Do not go anywhere else and waste your time. Just go to King and they will get it done without any haggle or grey area. You guys rock! More
by Williams22
October 30, 2017
No Return Policy I was charged 2K for a used MB that I only had for 2 working days (Fri night, Sat and Sun). Saturday the next day I called and left messages that I w I was charged 2K for a used MB that I only had for 2 working days (Fri night, Sat and Sun). Saturday the next day I called and left messages that I want to return the car. I arrived first thing Monday am but the Manager told us that they have no return policy. Instead he told me that I need to bring a cashier's check for 2K! My husband and I just went there to check out a used car; I asked the salesman what's going on, what's next? next thing he handed me the key to take it home without a warning that they have no return policy. i didn't expect to buy the car or drive it home. They said they will not cash my full payment check until Monday, so they have not finalized the paperwork yet (it was before 9am when we went there to return the car), yet they said it's for the admin fee, tax and sales, etc. which I think was about $1600, more or less, so they charged me even more! 2K is a lot of money just to have a car Friday night in my garage. I will definitely not recommend anybody to buy a car here., SO BEWARE, THEY HAVE NO RETURN POLICY! and if you return a car, even if for just a day, they'll charge you TWO THOUSAND DOLLARS! More
by John Mac
Employees Worked With
Pierre Ndiaye
July 30, 2017
Smile Guaranteed My husband and I originally went to Bill Baisey Kia in Frederick, MD. We were not happy with our trade in value and the pricing of their Kia's. The ma My husband and I originally went to Bill Baisey Kia in Frederick, MD. We were not happy with our trade in value and the pricing of their Kia's. The manager was unhelpful and offered us a vehicle without even asking us what we were looking for. We decided to continue looking around and came across a Kia Soul Plus that we loved online. We saw that is was at King Kia in Gaithersburg. We are from WV, but decided to drive up and take a look. Daniel greeted us with a smile as soon as we walked in the door even though it was almost closing time. We did not have the car with us that we wanted to trade in, but he could tell I loved the car and told me that if we came back he would make sure he took care of us. We came back two days later, and although my trade in value was lower than Bill Baisey Kia, Daniel had enough knowledge of the specials and offers going on, and made us feel like we would receive the full value of our purchase. In the end, we ended spending more money than we would have spent at Bill Baisey Kia, due to Daniel's excellent customer service. I am extremely happy with the car and I have even referred a friend to Daniel. He is just amazing. More
by 90swhite
Employees Worked With
July 26, 2017
"Thank you Daniel Rouff and King Kia" Was very frustrated by the time I made contact with Daniel at this dealership. Long story short had been looking for a 2017 Kia Sorento that was a ce Was very frustrated by the time I made contact with Daniel at this dealership. Long story short had been looking for a 2017 Kia Sorento that was a certain color and had certain features. One dealership would tell me they had found what I wanted only to drive there and it was not. Another actually emailed me pictures of 2 different Sorento's to make it look like it was the one I wanted so I would drive 2 hours from home and once I got there would settle for something else. One sales person in particular was so rude just over the phone I could not imagine meeting him in person. From the first phone call with Daniel to leaving the dealership last night with EXACTLY what I the customer wanted I could not have had a more positive experience. Daniel and Tim in Finance were so friendly yet professional. More
by Barb
June 19, 2017
Had a great experience Daniel our salesperson was excellent. Very professional, got a great deal and great service. Highly recommend these folks at King!!! We were in and ou Daniel our salesperson was excellent. Very professional, got a great deal and great service. Highly recommend these folks at King!!! We were in and out in just a few hours. Everything was explained clearly. Really a positive experience. And we love our new Kia Soul!! More
by Bull
