King Kia Of Laurel

Took 2020 Kia to service dept for engine issues. They would call leave voicemail but when calling back they don't have anyone answers their phone (phone just rings) this is normal each time we tried They would call leave voicemail but when calling back they don't have anyone answers their phone (phone just rings) this is normal each time we tried eventually had to drive up to service dept twice to get updates on vehicle an request for more paperwork after they altered (cut an paste) then print my original receipts showing I had done my oil changes. Customer Service/ communication is not a plus. Do your research before coming here. My car was towed here 😭 I'm hoping reviews Ike this will help them get better. More

Where do i start? I went out on a limb and decided to by a car as a new year gift. The salesman seemed helpful at first until I started my paperwork then I got forgott I went out on a limb and decided to by a car as a new year gift. The salesman seemed helpful at first until I started my paperwork then I got forgotten. He didn’t give me a tour of the car and I had to learn the figures though YouTube. Called back 3 months later because I need some information pertaining to an oil change maintenance..Got passed around nobody knew anything at all… My advice forget this place and go read reviews and find another spot. More

The finance person I spoke to was so rude that I ended up asking him if he was having a bad day. Ridiculous that you'd treat someone giving you their business and thousands of dollars like I'm an annoyance. asking him if he was having a bad day. Ridiculous that you'd treat someone giving you their business and thousands of dollars like I'm an annoyance. He was also talking bad about another customer loud enough I could hear him over the little wall. I drove way too far twice for BS. Definitely would not recommend. More

We love Laurel kia! They are always knowledgeable, helpful, and genuinely want to get you the car you want as financially comfortable as possible. Pierce York is awesome They are always knowledgeable, helpful, and genuinely want to get you the car you want as financially comfortable as possible. Pierce York is awesome, he has sold us several cars and he’s a pleasure to work with. Very personable and informative. I went to other dealerships (including other Kia’s) prior to purchasing at Laurel. They are the best! More

I still haven't received the vehicle title. (60 days after purchase, temporary plate expired). I purchased a used cargo van in April/2022 with salesperson Jorkaef O. I contact him many times (60 days after purchase, temporary plate expired). I purchased a used cargo van in April/2022 with salesperson Jorkaef O. I contact him many times by phone and personally going to the dealer store to get the tittle. He told Kia Laurel store was sold to another buyer, who couldn't do anything to me. Me trying to solve the problem (although not my part), i contact the lady Christine ( she is working outside for KIA on MVA, DMV ). I got no response from KIA LAUREL, now is KING KIA LAUREL, or Christine. I have many projects stopped, i can not go with van, im loosing time and money with this problem with Kia. I have no response till. 06/06/2022. 06:07pm More

Pierce York is a self righteous jerk! He was unknowledgeable about the inventory- had zero idea about the specs on the truck we wanted- was rude when we asked to drive the vehicle even when he K unknowledgeable about the inventory- had zero idea about the specs on the truck we wanted- was rude when we asked to drive the vehicle even when he KNEW we had driven over 3.5 hours to see it- and had contact with my Husband before we left home to go there. He basically had zero desire to make the sale and was an absolute xxx in the process. DO NOT consider this dealership as an option. Buy yourself a horse- or a moped first! More

Outstanding service and final price. Darrel was extremely attentive, responsive and reasonable to work with on pricing. Smooth pick up. Heads and tails above competition. attentive, responsive and reasonable to work with on pricing. Smooth pick up. Heads and tails above competition. More

This is the smoother transaction of all my life. Even is actually the best. He was very approachable and clear, he truly exceeded my expectation with his customer service and communication skills. I have ve actually the best. He was very approachable and clear, he truly exceeded my expectation with his customer service and communication skills. I have very limited schedule and he decided to go to the dealer on his day off so he can take care of me personally. Really appreciate the clarity and his above and beyond customer service. By the way, no extra or hidden fees, no shady feeling that someone is taking advantage of you. He is the man and this is the dealer to go. More

Even and Alex helped me walk away with a new car, I went there looking for a used car. They was awesome. They explained everything so well to give me a better understanding of things. I will always recommen there looking for a used car. They was awesome. They explained everything so well to give me a better understanding of things. I will always recommend this place!! Thank you! More

Took my wife for a Christmas gift and she picked a Kia sorrento. The sales team was professional except they failed to inform me that there was only one key fob. They run around $200 dollars. My proble sorrento. The sales team was professional except they failed to inform me that there was only one key fob. They run around $200 dollars. My problem is a day later my credit was used to apply for an Sba loan. I'm not accusing laurel Kia but I don't believe in coincidence either. I called during the holidays and left a message expressing my concerns but have yet to hear back from the manager. We still love the sorrento but question whether to do refer laurel Kia to are friends. More