King Kia Of Laurel

Excellent Would come back for my next car once I trade in for a SUV. Would recommend anyone. They work with all people whos looking for a car. Would come back for my next car once I trade in for a SUV. Would recommend anyone. They work with all people whos looking for a car. More

Miracle worker After looking to get into a new car and looking around a few places and not getting the answers I wanted. I stopped in Kia and I worked with Sean. Thi After looking to get into a new car and looking around a few places and not getting the answers I wanted. I stopped in Kia and I worked with Sean. This was the best experience that I had in my car shopping experience period. He was so humbling, patient and actually listened to what i wanted and worked with me and gave me a great deal on the car that I wanted. It really made my day that he worked with me to make sure I was able to get that brand new 2018 Kia Optima that I wanted. And for that I called him a blessing from god and a miracle worker all at the same time. Thanks so much Sean you are for sure the bomb, and I suggest anybody to go check him out he is awesome and you will not be disappointed!!!!!! More

Awesome I had an awesome experience. Darrel kept tabs before my visit so he already knew what I was looking for. He made the process very easy and was able to I had an awesome experience. Darrel kept tabs before my visit so he already knew what I was looking for. He made the process very easy and was able to work even lower than my budget. He was super nice and friendly. He was very knowledgeable of all aspects, answering questions before I could even ask them. He helped me set up the car and even put my son’s car seat in for me. I truly appreciated the buying experience with him. More

Fantastic buying experience I worked with Pierce York on leasing a car and he gave me an amazing deal without all of the normal hassle. We communicated via email, made a deal, an I worked with Pierce York on leasing a car and he gave me an amazing deal without all of the normal hassle. We communicated via email, made a deal, and I picked up the car. No hassle no unnecessary negotiations just a great experience. More

Sean Prather-all star rep-all star everything All paperwork completed beforehand-just signed-few questions-looked over car. Drove away Smiling. Beautiful car-awesome experience. All star rep-deale All paperwork completed beforehand-just signed-few questions-looked over car. Drove away Smiling. Beautiful car-awesome experience. All star rep-dealership-customer service-awesome. More

Pofessionally done Car buying usually a PAIN. They made the experience pretty painless. So far would deal with them again. Thought it was handled in a professional manne Car buying usually a PAIN. They made the experience pretty painless. So far would deal with them again. Thought it was handled in a professional manner More

Well taken care of Dealers are very friendly and will work with you any way possible. They make you feel comfortable & will offer great deals that will help you out in t Dealers are very friendly and will work with you any way possible. They make you feel comfortable & will offer great deals that will help you out in the long run More

Sigh of relief Car buying can be such a stressful time. I had almost given up hope then decided to pay Laurel Kia a visit. From the very moment I walked in I was gre Car buying can be such a stressful time. I had almost given up hope then decided to pay Laurel Kia a visit. From the very moment I walked in I was greeted by so many friendly faces. I had the pleasure of working with Jamal M Allen who went above an beyond to find the right car for me. I was looking for a particular used car which wasn’t on there lot at the time. Jamal Allen worked with management to help find this vehicle. Ownership purchased the vehicle so that I was able to buy from their dealership Hassle free. Jamal keep me up to date on the status of the vehicle while awaiting the arrival. Upon arrival I was beyond satisfied with the excellent customer service that was provided to me. I am very honored to of had the pleasure of working with Steve, Darrel and Eeyore. But most of all Jamal M Allen wowed me with his perfessionalism and his ability to go above and beyond the call of duty. If you are in the market to buy a car I highly recommend you stop in an visit the great staff at Laurel Kia. Tell them Kelli sent you :) More

It's Not Sales, It's Service Original Issue 3/15/18 The Laurel Kia Service department has been a complete disappointment and now can be considered untrustworthy. Prior to the c Original Issue 3/15/18 The Laurel Kia Service department has been a complete disappointment and now can be considered untrustworthy. Prior to the current issue, I took note that not only are they overpriced and show no loyalty appreciation but the employees in this department feel that their actions can go unchecked. I purchased a used vehicle from Laurel Kia in 2016 and it happen to be a manual but I got such a good deal that I decided to go with it amongst other options because I was looking to save money towards a home and the vehicle was one of the best options. Immediately, I had issues with the clutch, which they fixed with no problem so I thought I'd be in good hands moving forward. I soon noted that the service department operates much differently than the sales departments as they unapologetically provide no specials, coupons, discounts or packages for service updates or general maintenance. Most recently, I learned that -- without prior disclosure from the sales team when deciding between my initial vehicle options -- a clutch repair is considered normal wear and tear and is not covered under warranty. I dropped off my vehicle the evening of Monday, March 12 to have it diagnosed by the service center, was told the extent of the repairs that Tuesday and arrived Wednesday afternoon to pick up my car after finding another mechanic to do the work at a fraction of the cost. When I arrived to pick up my car, Jeremy, the service manager took 15 minutes to bring my car from the back of the building to the front because he said he had to jump off the car. He offered to keep the car a bit longer to recharge the battery and I authorized that. My battery is now dead simply from sitting overnight and the service center not only does not want to replace it but they also refuse to take responsibility for the issue. This is not how you provide customer service based on loyalty & retention -- when something goes wrong in your care, then you resolve the issue. The lack of accountability entices me to return my vehicle Resolution Since I went in with a completely functional battery, I expect for my battery to be replaced. The lack of transparency makes it difficult to continue to do business with this company and induces a feeling of mistrust that was once only relegated to those unknown dealerships without a company brand and history backing them. Laurel Kia should contact me directly to resolve this issue asap. UPDATE 4/11/2018 After taking my KIA to Herson's KIA in Rockville, who operates much more transparently, professionally AND at lower costs, turns out the Air Map Sensor is what caused the issue with starting my car and the batteries. Had it not been for the negligence, laziness and ineptness of the service staff at Laurel KIA, they would've found this issue when Jeremy requested to keep the vehicle for a longer duration to locate the issue. After spending over $500 in diagnosis fees, batteries and tows -- and enduring weeks of emotional distress, physical stress, sleepless nights and missing work -- I have finally found a capable, transparent and seemingly trustworthy KIA dealership to PROPERLY diagnose and resolve my problem car issues. Not to mention they were able to quick-orders my parts and repair the worn clutch in just 3 business days (at a fraction of the cost). Laurel KIA will hear from my lawyer. More

Buying my Kia Cadenza Pam was a great sales person. She made my car buying exspierience easy. They also made me great deal that I couldn’t refuse. Thank you Pam was a great sales person. She made my car buying exspierience easy. They also made me great deal that I couldn’t refuse. Thank you More