King Hyundai

Dear Sir/Madam, I am writing to register my complaint Dear Sir/Madam, I am writing to register my complaint with regard to King Hyundai in Deerfield Beach, Florida USA. On Feb 9th 2013 I purchased a Dear Sir/Madam, I am writing to register my complaint with regard to King Hyundai in Deerfield Beach, Florida USA. On Feb 9th 2013 I purchased a 2013 Hyundai Elantra Coupe . I informed the Finance Manager ( Gary Robinson ) that it was my intent to pay for the vehicle in full with a preauthorized check from my credit union. He convinced me that it would be better for all parties for me to finance the vehicle through Hyundai Finance even though the rate was considerably higher as I would be able to take advantage of a manufactures rebate. I was also told that if I did not do this that they would not be able to respect the deal made by the sales person and would have to increase the sales price accordingly. I was also told that I could pay off the vehicle in full without any penalty or additional cost *. Furthermore, he recommended that I buy Gap insurance for the one month period that it would take for the Invoice from Hyundai Finance to arrive and for the new finance from my credit union to become effective. Mr. Robinson then told me that it would be a simple process to cancel the Gap Insurance and receive my refund for the prorated amount. All I had to do was call Hyundai Finance.** This however was not the case. The first issue is that there were * additional costs. My credit union charged me 2 fees for a total of $154.31 Transaction Fee for title modification $ 85.00 Documentary Stamp Tax $69.31 The second issue is the cancellation of the gap Insurance and the refund of the prorated amount.** After I confirmed that the balance of the loan had been paid to Hyundai Finance I did as instructed by the Finance Manager and called to cancel the Gap insurance. Hyundai Finance informed me that this was not the correct procedure. They told me to call United Warranty Corporation. (866-247-4412) and to give them the USG number which they provided me 276927. Once again I did as instructed but once again I was told this was the wrong procedure. They informed me that I had to contact the dealer direct to process the cancellation. I called the Dealership at 10 AM on Tues 26th of March and asked for the Finance Manager. At that time I did not know his name as the USG document had been unprofessionally signed by the Finance Manage using the words “FINANCE MANAGER’ instead of his given name. The call went to voice mail so I called back to speak to the operator who informed me that the Finance manager was away from his desk and that he would return my call shortly. I waited 4 hours and at 2PM called again. The person who answered the phone told me that the only way to cancel was for me to return to the dealership and sign the cancellation. I explained that this was unacceptable and that it would be easier for them to either email me the document or to Fax it to me. He told me that this was not an option. I asked what his name was but he refused to tell me and hung up the phone. I called back and asked the receptionist to whom I had spoken. She told me his name was Miguel. I don’t know his last name. I called again and this time was connected to Scott who told me he would look into the problem. I finally got a call at 5:30 PM and was told that to check back again the next day. Today, Wed 27th, I called again and was put through to Gary Robinson. I explained the entire story to him. I told him that I had been lied to by the original Finance Manager. He then informed me that he himself, was the original finance manager who had sold me the Gap Insurance. He was offended as I had called him a liar, which he is, prior to knowing that it was himself I was referring to. He told me there was a 2nd option of faxing me the form, having it notarized and returned to him. I explained that this was also not acceptable but to go ahead and do it anyway. I told him that is was my intention to report the lack of customer service to Hyundai. He told me that if I was going to write to complain about him that he would not do it and hung up. I called back again and once more spoke to Scott who told me that the only person in the entire company who had the authority to send the document was Gary and that he would talk to him and take care of it. It has been 3 hours and I still have not received the fax. This is the 3rd car I have bought from either Kia or Hyundai and this is not what I expect from your company. This complaint will also be filed with the BBB if not resolved this week. More

We drove by several Hyndai dealerships to drive to King because of a flyer we received. I was super impressed from the minute I walked through the door. I HATE buying a car:however, your people did not mak because of a flyer we received. I was super impressed from the minute I walked through the door. I HATE buying a car:however, your people did not make it seem like they were doing me a favor. They actually made it clear they were thankful for our business. It was as painless as spending thousands of dollars can be. More

I came into King Hyundai for an oil change and ended up meeting a salesman, Sig. Before I knew it I walked out with a brand new 2013 sonata and absolutely love it. Sig treated me well along with the sales meeting a salesman, Sig. Before I knew it I walked out with a brand new 2013 sonata and absolutely love it. Sig treated me well along with the sales manager Rocco and Ashley the customer service manager. Everyone from sales to service went out of their way to make me complelty happy. It was the quickest and easiest car buying process I have ever experienced. Thank you King Hyundai! I will be sure to tell everyone to come see you guys and send all my friends and family. More

Prior to buying the 2006 Infiniti G35 Nov 2012, I informed Efran Taylor and Chris Vogel of the tire noises/tire sensor indicator that needed to be fixed before closing. Efran was adamant about me tak informed Efran Taylor and Chris Vogel of the tire noises/tire sensor indicator that needed to be fixed before closing. Efran was adamant about me taking the car home, despite what I informed, yet I declined and would return the next day. Efran agreed to have issues repaired. The next day after finishing the paperwork, I had to wait 4 hours for repair due to the same issues being found during the car's inspection. After driving it home the tire sensor indicator came on again so I took it to the Infiniti dealership to assess it. I contacted Efran again and provided him and Paul (Service Manager) the Infiniti dealer's diagnostic about the vehicle, which revealed bad tires (dry rot and cracked), a bad battery, and a tire sensor error. I then returned the car for repair again to Efran, I left it for a day for repair. The next day I picked it up and low and behold what happens, the tire sensor error again. I contacted Efran and I asked him to replace the tires, but he refused. I live an hour away and do not have the money to keep going back and forth to Deerfield. I asked if he would pay a local company to repair the tires, and he said no. After that he refused taking my phone calls. Chris Vogel made a statement "I wouldn't sell you any car I wouldn't put my mother in." Well, I guess that's a lie too. I even contacted Ashley Mannarino and Ian Burlakoff several times by phone and left messages regarding the issue who also refused to do anything. DO NOT BUY FROM KING HYUNDAI, especially EFRAN OR CHRIS. They are deceptive!! You are not suppose to let a vehicle leave with bad tires!!! More

The dealer ship is very customer friendly. The staff , both sales and service , are knowledgeable, caring and concerned about the customer's needs. My salesman, Gerry Montana, is very knowlegable about t both sales and service , are knowledgeable, caring and concerned about the customer's needs. My salesman, Gerry Montana, is very knowlegable about the Hyundai automobiles and does an excellent job is explaining the features of the vehicles . Furthermore, Gerry listens to the customer, responds to my concerns, works tirelessly to reach a mutually agreeable deal. In my case Gerry leased a 2013 Sonata to me for my wife . Good job King Hyundai More

Time is the best test. When my sister called me that she had just purchased a new car on her own and was driving it the same day by 11am - I thought the worst. First thing I did was read the sales person' had just purchased a new car on her own and was driving it the same day by 11am - I thought the worst. First thing I did was read the sales person's reviews which contradicted each other. Today I have a whole new perspective and respect for car salesman. King was quick, very affordable and very professional. I did some research - and my sister did get an awesome price to the point it feels stolen. Still skeptical I decided to accompany her to the dealer. Tony made us feel as if she had purchased the Eous flag ship when she only purchased the Elantra, which by the way is very nicely equipped. He had the car detailed and even gave her an iPod cable. King seems more like a home business and not a mega dealer (the restrooms do need attention); I guess that is how they can discount the cars so much. All I can say is WOW....their honesty, price, value for the time, price, professionalisms, price, courtesy and appreciation for the business shall be the benchmark. Mr Tony crossed evert T, dotted every i and tilded every ñ. WOW Amen More

Mark Fine treated us with kindness, honesty and great professionalism. He was knowledgeable and through and made going through the car buying process a pleasure. professionalism. He was knowledgeable and through and made going through the car buying process a pleasure. More

I arrived at Hing Hyundai late on a Friday afternoon and was calmly and professionally greeted by Robert Cassieri. He listened to my needs and situation. Showed me a great car that fit my needs and budget, was calmly and professionally greeted by Robert Cassieri. He listened to my needs and situation. Showed me a great car that fit my needs and budget, then went for a test drive. Since it was my first day looking, I wanted to see others. I called Robert early the following week, and was advised the car was sold. Early the following Monday morning, Robert contacted me that a very similar car came in over the weekend, I checked it out and bought it. Because of Robert's follow I have a really nice car. His pricing remained fair and he was never pushy. Being a used car, there were some very small issues, parts needed to be ordered etc. He is still following up to make sure the car is right. I highly recommend contacting Robert Cassieri at King Hyundai, he will make your buying experience very pleasant. More

The price was great (we took bids from several area dealers), everyone was friendly and they did as much car preparation and paperwork as possbile before I went to the dealership to sign. I was at the dealers), everyone was friendly and they did as much car preparation and paperwork as possbile before I went to the dealership to sign. I was at the dealer for only an hour and half! I don't often give recommendation to friends in the event that something could go wrong. I have already given my friend a recommendation to go there (and I just got the car 2 days ago). More