King Honda Car World

I bought a new 2020 Pilot Touring here, and have not stopped having issues since I hit around 600 miles on the odometer. I have been in the shop for repairs around 20 or so times with no end in sight fo stopped having issues since I hit around 600 miles on the odometer. I have been in the shop for repairs around 20 or so times with no end in sight for my problems. I traded in a great working car for this piece of junk. I've had problems with the radio and emergency braking for over 3 years! This car is a safety hazard. This has been the worst car and service experience that I've ever had. See here for a few (but not all) of the issues that you might expect if you buy a Honda and deal with this company: https://youtube.com/playlist?list=PLqm0TkzqFeie-fH9uTYH5aU4EaFUzXql5 Update 1/8/2023: The last service was to replace the floor wire harness, now I have additional problems. The car was in the shop from December 29 to Jan 6 this time. Honda corporate has told me multiple times that King Honda service can claim that the car is unrepairable and they will buy it back. King Honda's service manager tells me that they can't do that. What am I supposed to do with this stupid car? I brought the car in with a list of 14 operational and repair damage problems including the radio/ entertainment issues. 9 of those 14 problems were not addressed. One (sagging/ separating bumper) I was told I would have to take to a collision center to have reviewed. The others I was told could not be reproduced, therefore nothing can be done. Even though I have pictures and videos (see YouTube playlist above) of most of the safety issues in the car, I'm told that since it cannot be reproduced in the shop that it cannot be fixed or addressed further. They seemed to be more concerned with getting their rental car back than completing the repairs. Also, a broken trim piece that they told me they had the replacement parts for ready to install 3 months ago are still not repaired, and I'm told that the parts have been ordered again... Update 4/24/2023: I have finally gotten rid of my nightmare car and no longer have to deal with this nightmare company. There were some good people working here, but none of them had the power to make things right. King Honda dragged me through the mud for 3 years! More

Took my car to be serviced today King Honda did a great job and good customer service. I would recommend this company to other Hondas owners that need some repairs;) job and good customer service. I would recommend this company to other Hondas owners that need some repairs;) More

I was called mid morning with an update on the service work and was told that the actual cost would be less than the estimated amount. This is always good news. The work was completed within a reasonable work and was told that the actual cost would be less than the estimated amount. This is always good news. The work was completed within a reasonable amount of time. Charges were explained in detail and I was given an opportunity to ask questions or express any concerns I might have. I always feel like I’m treated as a valued customer at King Honda. More

Service at King Honda in Auburn AL is always a pleasure. Ricky, the service manager, even went above and beyond to help me flag down my buddy before he drove away with my cell phone after he dropped me off Ricky, the service manager, even went above and beyond to help me flag down my buddy before he drove away with my cell phone after he dropped me off for my appointment. The staff is always pleasant and love to chat with the customers. Top-notch!!! More

Ricky Waver was very knowledgeable and friendly. I will definitely recommend Ricky for anyone searching for a vehicle. I will definitely recommend Ricky for anyone searching for a vehicle. More

Fiona was very nice and took care of us - as a loyal customer we always expect premium treatment from the crew at King Honda. Cannot recommend enough! customer we always expect premium treatment from the crew at King Honda. Cannot recommend enough! More

100% SATISFIED I purchased a 2017 Honda Pilot last week from King Honda in Auburn. I was never pressured to purchase, I've purchased quite a few cars over the years, I purchased a 2017 Honda Pilot last week from King Honda in Auburn. I was never pressured to purchase, I've purchased quite a few cars over the years, and i Must say that King Honda has my business and I will not hesitate to send family and friends their way. The Sales Manager, Randall, gave me a fair price for my trade, and answered every question that I had without acting like i was wasting his time, like most Managers do in the car business. The owner, Dave King, actually came out to introduce himself while I was there. More

Best Honda Dealer in the Region!!!!! Walked in and was immediately greeted by a beautiful young lady at the front desk who was eager to make sure I spoke to the right salesman and extende Walked in and was immediately greeted by a beautiful young lady at the front desk who was eager to make sure I spoke to the right salesman and extended every ounce of quality customer service. While I waited, I was offered snacks and beverages and a pleasant conversation until a salesman was ready; they were quite busy when I walked in. Once I chose a vehicle, the salesman offered a test drive and afterwards i was immediately sold!! My salesman was Michael Pitts, who was AMAZING!!!! He got me the absolute BEST DEAL, was a pleasure to do business with and made sure I walked out of the door nothing less than satisfied and confident with my purchase. Also, the finance manager Jeff Stewart, went EVEN FURTHER to make sure I received the best financing deal!!! I mean no lie, these two guys made my car buying experience unforgettable!!! I now own a beautiful 2015 Honda Accord and very confident and pleased with my purchase. When this car dies, I WILL be back to King Honda for another one!!!! More

Unprofessional, Unhelpful, Didn't earn my business! I drove 50 miles to look at a Honda Odyssey and was extremely disappointed. The salesman I first spoke to knew nothing about the product (I could for I drove 50 miles to look at a Honda Odyssey and was extremely disappointed. The salesman I first spoke to knew nothing about the product (I could forgive that because he was new to the job) so I asked to speak to a sales manager because I had some questions that the first guy couldn't answer. The manager gave me a look like I was inconveniencing him (strike 1). I asked him if he could give me some pricing options on a few models and he said it would be very difficult (funny...the Toyota guy gave me several different models with prices - strike 2). I told the manager that I couldn't do business with him unless he could give me actual prices to compare and that he was competing for my business between a Toyota and Honda dealer to which he replied that he wasn't (strike 3). What kind of manager doesn't think the customer has an option between car brands??? I've never met a sales staff that was not willing to work with a customer to provide every bit of information possible to make a sale. It was like these guys wouldn't even talk to me unless I promised to buy a car from them on the spot...sorry I don't make $35k decisions on the spot! I've also never met such a rude manager. A good manager helps a customer and earns their trust. If this is what you want, DON'T shop at King Honda in Auburn! More

Was aweful Not only was I pressured into the start of signing papers before I even was able to look around, the dealership ran my credit numerous times. My credi Not only was I pressured into the start of signing papers before I even was able to look around, the dealership ran my credit numerous times. My credit rating took a bit of a fall because of that. (it is now back to normal) and when I saw a moment to run, salesman didnt let me get a word in at all, I did. Not an hour later. The salesman came to my house. He got my address from my license and showed up at my door step. Very unprofessional and very nerve racking. Such a shame one of the very few honda dealerships in this town looks like a crackhead building. A sneeze would knock the building down. A terrible experience. More