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King City Chrysler Center - Service Center

Mt Vernon, IL

4.5
198 Reviews
Call Service Center (618) 242-6600

198 Reviews of King City Chrysler Center - Service Center

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May 11, 2024

Kurt in the service department is very nice and has excellent customer service skills. He took the time both on the phone as well as in person at the service department to provide answers to all of my More

by wmarcena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Service Department
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May 12, 2024 -

King City Chrysler Center responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Greg Krahn Service Manager

April 30, 2024

Friendly service and great repairs. My Jeep has never ran better. Thank You, great price too! More

by KENDENNIS00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Schmidt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Oliver
4.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Byars
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

King City Chrysler Center responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at King City Chrysler Center to be a positive one. Please don't hesitate to reach out if you need anything else. Greg Krahn Service Manager

April 29, 2024

Didnt let me know what was wrong other than i needed a new motor but didnt say what was wrong with mine More

by mike.ellis58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Oliver
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

King City Chrysler Center responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Greg Krahn Service Manager

April 28, 2024

Great experience. Thanks to Mike, Kip, Trent and Terri for the smooth transition. Highly recommend this team. More

by CGRAHAM7254
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kip Grob
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Senior
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terri Krutsinger
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Apr 29, 2024 -

King City Chrysler Center responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Greg Krahn Service Manager

April 08, 2024

A first impression is often a last impression for the customer. Thank you Aaron for your professionalism. More

by ROWBURN0
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
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Apr 09, 2024 -

King City Chrysler Center responded

Thank you for your business and this review. We're happy to hear Aaron and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Greg Krahn Service Manager

April 01, 2024

Very helpful the sales associate that was helping find a car was very professional and did his best to find me the right car at the best price More

by cwilliams61685
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Bradford
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Apr 01, 2024 -

King City Chrysler Center responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing King City Chrysler Center, we look forward to having you as a valued customer for many years to come! Greg Krahn Service Manager

March 28, 2024

Kip and his team always take very good care of me. They get me in and out as soon as possible. More

by 7IDA53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kip Grob
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Senior
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2024 -

King City Chrysler Center responded

Thank you for taking the time to share your thoughts on working with Kip and our team. We're glad to hear we delivered such a great experience! Greg Krahn Service Manager

February 24, 2024

I was very pleased with the evaluation of problem. The work done solved the problem. And the cost was far less than I figured it would be. My Chrysler car is driving smoother than it had been for m More

by tograndmabetty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Byars
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 25, 2024 -

King City Chrysler Center responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing King City Chrysler Center, we look forward to having you as a valued customer for many years to come! Greg Krahn Service Manager

February 12, 2024

Prompt service and timely to get vehicle in. Competitive retail pricing. Always courteous service from all. More

by marciawalter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

King City Chrysler Center responded

Marcia, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing King City Chrysler Center, we look forward to having you as a valued customer for many years to come! Greg Krahn Service Manager

February 07, 2024

Everyone I dealt with was super kind. They were knowledgeable about what was happening to my van and explained it very well. More

by jlellis19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I'm not sure.
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Feb 07, 2024 -

King City Chrysler Center responded

Thanks for sharing about your experience with King City Chrysler Center. We appreciate your business and hope to see you again soon! Greg Krahn Service Manager

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