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King City Chrysler Center

Mt Vernon, IL

4.7
367 Reviews
Call Dealership (618) 242-6600

1603 Broadway St

Mt Vernon, IL

62864

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367 Reviews of King City Chrysler Center

October 18, 2024

It was a great experience. Everyone in the process seemed honest and didn’t push. More

by KIMCOOP1969
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terri Krutsinger was awesome!! , Karl Wilson
Report | Print
Oct 19, 2024 -

King City Chrysler Center responded

Kim, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else Karl, Terri, and our team can do to assist you, please do not hesitate to let us know. We are always happy to help! Kip Grob General Manager

October 12, 2024

Good service, prompt, no issues. My appt was made quick and with minimum effort. Okay?? More

by stephenlombar7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon, Kip Grob, Craig Byars
Report | Print
Oct 12, 2024 -

King City Chrysler Center responded

Thank you so much for your excellent review, Stephen! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at King City Chrysler Center to be a positive one. Please don't hesitate to reach out if you need anything else. Greg Krahn Service Manager

October 11, 2024

Justen made the entire process seamless! It’s the fastest we’ve ever purchased a car and we had a wonderful experience from start to finish!! More

by Mo B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justen Stack
Report | Print
Oct 12, 2024 -

King City Chrysler Center responded

Thank you so much for taking the time to share your feedback with us, Mo. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Kip Grob General Manager

October 10, 2024

Charged me $182. 00 for putting 4 quarts of oil in my car. Only had my car less then a hour.. More

by WFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Oliver
Report | Print
Oct 13, 2024 -

King City Chrysler Center responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Greg Krahn Service Manager

September 25, 2024

Replaced entire fuel system on 1500 ecodiesel in less. than 1 week on recall working fine now More

by SWANSONDDSMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
Report | Print
Sep 25, 2024 -

King City Chrysler Center responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Greg Krahn Service Manager

September 24, 2024

Karl was wonderful and took great care of us! But there should be more than 1 finance person available at a time! We arrived at 3 pm and because she was taking care of another customer we were More

by Melody
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karl Wilson
Report | Print
Sep 24, 2024 -

King City Chrysler Center responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Kip Grob General Manager

September 21, 2024

I do not make recommendations. I have to put my trust in hoping everything is done correctly. The service was preformed at the specified time and the wait time was minimal. The peo More

by BRADLITTLE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
Report | Print
Sep 25, 2024 -

King City Chrysler Center responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing King City Chrysler Center. Greg Krahn Service Manager

September 14, 2024

Fast, friendly service! I got my oil changes and tires rotated in less than an hour! More

by REBECCAJOY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Holtz was fantastic!
Report | Print
Sep 16, 2024 -

King City Chrysler Center responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Greg Krahn Service Manager

August 28, 2024

I called about an oil change and was given a ball park price of 100 to 150. The price ended up over 200. If employees can't give you the right price, they should not try. More

by myron.weisenbarger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Oliver
Report | Print
Aug 31, 2024 -

King City Chrysler Center responded

Hello, Myron. Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Greg Krahn Service Manager

August 27, 2024

They were able to get me in fast. All the workers were friendly and efficient. More

by kathyann371
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
Report | Print
Aug 28, 2024 -

King City Chrysler Center responded

Thanks, Kathyann, for sharing about your experience with King City Chrysler Center. We appreciate your business and hope to see you again soon! Greg Krahn Service Manager

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