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King Buick GMC Mitsubishi

Gaithersburg, MD

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rated
210 Reviews

16200 Frederick Road

Gaithersburg, MD

20877

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Showing 210 reviews

December 12, 2018

Great dealership! The service department is always professional and friendly. I was in and out in a very reasonable time frame for routine maintenance on my truck. More

by Leslie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diaz Bonilla, Gary Barber
Dec 19, 2018 -

King Buick GMC Mitsubishi responded

Thank you for writing about your visit with us! I am happy to hear that Leslie was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, Kevin Gayner - General Sales Manager - mdidier@kingauto.com

December 11, 2018

Terrible customer service No attention to detail. I have had to take my car in for the same issue three times to get it fixed. Then they hussle you for the courtesy rental even More

by William
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I didn’t memorize there names
Dec 19, 2018 -

King Buick GMC Mitsubishi responded

William, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Kevin Gayner - General Sales Manager - mdidier@kingauto.com

December 11, 2018

Quick and easy. No snags. I just got a new cell phone and went into the showroom after the service was done on my car and Bob Benson, the person that sold me the car, helped me More

by SLEEGARNER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave, Bob Benson
Dec 11, 2018 -

King Buick GMC Mitsubishi responded

Thank you for your great review, SLEEGARNER! We're glad to have Bob on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Kevin Gayner - General Sales Manager - mdidier@kingauto.com

Dec 19, 2018 -

King Buick GMC Mitsubishi responded

SLEEGARNER, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Kevin Gayner - General Sales Manager - mdidier@kingauto.com

December 10, 2018

Great used car! My salesman Knox, went over and beyond to make sure every detail was covered. Even after I left the lot and had a headlight go out, he made sure it wa More

by CHARLEYGIRL1981
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Knox
Dec 11, 2018 -

King Buick GMC Mitsubishi responded

Thank you for leaving us this great review, CHARLEYGIRL1981. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Kevin Gayner - General Sales Manager - mdidier@kingauto.com

December 10, 2018

Oil change Quick and efficient. Diaz was my service coordinator and he kept me apprised of all the the recommended services I would need. Thank you again. More

by Smalljax
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diaz
Dec 11, 2018 -

King Buick GMC Mitsubishi responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Kevin Gayner - General Sales Manager - mdidier@kingauto.com

December 10, 2018

Great service that made me feel at home and will be my new service center time and time again and will let a my gm owners know all about this place More

by Step7755
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Salcedo
Dec 11, 2018 -

King Buick GMC Mitsubishi responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Kevin Gayner - General Sales Manager - mdidier@kingauto.com

December 07, 2018

I wanted a repair center that was closer to my house. I took a chance with King Buick and it was wonderful folks were helpful they were able to get a loaner car for me so I could get back home and to work More

by CLAUDETTE1944
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Markowski
Dec 11, 2018 -

King Buick GMC Mitsubishi responded

CLAUDETTE1944, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Kevin Gayner - General Sales Manager - mdidier@kingauto.com

December 06, 2018

Exceptional service My vehicle was serviced by Diaz. He was polite, professional and above all, knowledgeable. I felt confident that I was in good hands and not being ta More

by Denali
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diaz Bonilla
Dec 11, 2018 -

King Buick GMC Mitsubishi responded

Thanks for your perfect review, Denali! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Kevin Gayner - General Sales Manager - mdidier@kingauto.com

December 06, 2018

Recall issue Completely took care of the issue and was ready when promised. Evening hours makes it convenient. Always have taken care of any issue. Get place to p More

by rick.brigham128
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Conrad Aschenbach, Phil Wood
Dec 11, 2018 -

King Buick GMC Mitsubishi responded

We appreciate your kind words, Rick. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Kevin Gayner - General Sales Manager - mdidier@kingauto.com

December 04, 2018

Repair of headlight on 2015 Buick Enclave Marty Carr was very helpful by giving me an appointment with an approximate time when the work would be completed The repairs were done in a timely m More

by maxjonescpa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marty Carr, Gary Barber, Bob Benson
Dec 11, 2018 -

King Buick GMC Mitsubishi responded

maxjonescpa, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Kevin Gayner - General Sales Manager - mdidier@kingauto.com

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