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King Buick GMC Mitsubishi
Gaithersburg, MD
210 Reviews
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Showing 210 reviews
October 29, 2018
Professional Great service ordered my part and call made an appointment did a great job would recommend this dealership to friends and family the hole team work to Great service ordered my part and call made an appointment did a great job would recommend this dealership to friends and family the hole team work together More
by SLOW66VI
Verified CustomerEmployees Worked With
Diaz Bonilla
October 27, 2018
Attentive, informed, clear. Sales staff was informative and responsive. Never felt pressured, just well-served. The process and the vehicle were explained in detail. Options a Sales staff was informative and responsive. Never felt pressured, just well-served. The process and the vehicle were explained in detail. Options available were fully explained. More
by LAWRENCEJ.HALLORAN
Employees Worked With
Kevin Yi, Zach Fenhaus
October 26, 2018
King GMC resurrected my dead car I tend to keep my cars a long time. This is the first time it died after 9 years. I had my car towed to King GMC and had started looking for a new c I tend to keep my cars a long time. This is the first time it died after 9 years. I had my car towed to King GMC and had started looking for a new car. However, they called me up and said we will have your car ready in not time and they deliverd!! I picked it up the next day and it's running like new. Courteous service agents and knowledgeable service technicians. More
by TSquare
Employees Worked With
Dave Goggin
October 24, 2018
Great oil change experience From the process of booking appointments to check in, everything was seamless and efficient. I will continue to bring my GMC Acadia to this dealershi From the process of booking appointments to check in, everything was seamless and efficient. I will continue to bring my GMC Acadia to this dealership ! More
by Colombia13
Employees Worked With
Gary Barber
October 23, 2018
Awesome experience Sales staff and reception was excellent. Very friendly and knowledgeable of products. This was my second trip to the showroom. After comparison suv Sales staff and reception was excellent. Very friendly and knowledgeable of products. This was my second trip to the showroom. After comparison suv shopping, this was the best deal. I love my new GMC Terrain! More
by MyTerrain
Employees Worked With
Manager, Phil Wood
October 22, 2018
Fixing car not starting Very efficient and friendly service. I was very, very pleased with Craig Glover's help. However, when I got home, only one of the key pads would ope Very efficient and friendly service. I was very, very pleased with Craig Glover's help. However, when I got home, only one of the key pads would operate the car. The workers should have examined both key pads for proper operation More
by RICHARDGILBERT
Employees Worked With
Craig Glover
October 22, 2018
Experience I had a great experience! I was really impressed. The staff was extremely nice. I think the service was top notch. Thank you so much! I had a great experience! I was really impressed. The staff was extremely nice. I think the service was top notch. Thank you so much! More
by NONE3
Employees Worked With
Kevin Markowski
October 22, 2018
Rude and Unprofessional The service advisor Marty Carr never calls. You always have to call him to get an update on your vehicle. Had my vehicle 10 days prior and did not rep The service advisor Marty Carr never calls. You always have to call him to get an update on your vehicle. Had my vehicle 10 days prior and did not replace a part that needed to be replaced then and wanted to charge me double labor to replace it after the fact. Service manager Kevin proceeded to try and charge me for a rental car when my car wasn’t fixed right the first time. Then argued with me on the phone about the length of the rental when his advisor never called me and didn’t even know my car was there for 4 days. Finally worked with me but only because I am in the same business as a service advisor and I knew how a customer should be treated. They clearly did not want to do the right thing until I complained. More
by 12GMCXLDenali
Employees Worked With
Marty Carr, Kevin Markowski
October 16, 2018
Excellent Service Had the windshield replaced on my new truck. Professional job well-executed and delivered on the promised schedule. Friendly and capable service team. Had the windshield replaced on my new truck. Professional job well-executed and delivered on the promised schedule. Friendly and capable service team. Great job all around! More
by EHACKETT2
Employees Worked With
Bob Benson
October 15, 2018
Quick and almost sweet I brought my Encore in for an oil change at 8:30am and dropped it off with Dave Goggins. The great thing is my car was ready within 90 minutes. There I brought my Encore in for an oil change at 8:30am and dropped it off with Dave Goggins. The great thing is my car was ready within 90 minutes. There were a couple of weird things that occurred though. One of my rims were cleaned and polished to be super shiny and the other three were not. Did someone not finish the job of cleaning my car/wheels or was it not supposed to happen at all? Also, when I came to pick up my car I went to where my service rep, Dave Goggins was sitting and told him I was there to pick up my car. I was immediately passed off to another service person whose name I did not catch to get my paperwork and collect my keys. While he was looking for my paperwork, another gentleman who I assumed worked at the service dept came over with another customer to ask Dave something while I was still standing there and didn’t even excuse himself for potentially interrupting us, so that was rude. I hope this isn’t the norm at King Buick GMC. More
by Berri
Employees Worked With
Dave Goggins
