King Acura
Hoover, AL
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Dealer refused to honor deal AFTER arrival for purchase Apparently negative numbers are not available for review, otherwise I would have rated it so. After coming to an agreement on a lease for a 2019 RDX, Apparently negative numbers are not available for review, otherwise I would have rated it so. After coming to an agreement on a lease for a 2019 RDX, I had my husband drive me 1.25 hours to the dealership to take possession on 7/5/18. After waiting in the showroom for 2.5 hours I began questioning what was taking so long. I was then informed that they had determined the deal they agreed to had them losing money (I was told $467) and they would not honor the deal. I asked how I was supposed to get home since my husband left shortly after dropping me off. I was told they would give me a loaner to drive home. So instead of driving home in a 2019 RDX I drove home in a 2013 CRV which they came and picked up the next day. No offer was made whatsoever for my time and trouble due solely to their error. They agreed to this deal via phone/text prior to my ever going down there. Horrible display of professionalism. I would never, ever recommend this dealership to anyone in the future. More
Deliberately provided wrong information to get the sale I read so many reviews and even heard from them how upstanding and trustworthy this organization is...Christian values the sales manager said. My expe I read so many reviews and even heard from them how upstanding and trustworthy this organization is...Christian values the sales manager said. My experience, however, was the exact opposite. These guys used lies and deception from beginning to end - from an inaccurate insurance assessment based on wrong mileage info to lying about the credit score and telling me what I already had from my own reports was inaccurate. The general manager wouldn't even speak with me when I came in to resolve the issues - guessing my $30k wasn't enough money to get his attention. I would never purchase another vehicle from these people, nor would I recommend them. The only thing I can say is that as surely as they mistreat and cheat others, the same will be done to them times ten. More
Great service John Stanton was extremely knowledgeable & friendly. He answered all of our questions with honesty & went out of his way to make our purchase a posit John Stanton was extremely knowledgeable & friendly. He answered all of our questions with honesty & went out of his way to make our purchase a positive experience. Each of the people we dealt with were friendly & easy to work with, we would definitely purchase from them again as well as recommend them to other people. More
Amazing experience! Vincent T. helped me get the EXACT car I wanted for a price I could afford! I love going to this dealership for service-I always feel so respected and Vincent T. helped me get the EXACT car I wanted for a price I could afford! I love going to this dealership for service-I always feel so respected and important. I would recommend King Acura to ANYONE looking to buy a new vehicle!! More
OVERALL PLEASANT EXPERIENCE EVERYONE WITH WHOM I DEALT WERE KNOWLEDGEABLE AND COURTEOUS. THE TIME INVOLVED TO CONSUMMATE THE TRANSACTION WAS REASONABLE. I AM VERY PLEASED WITH EVERYONE WITH WHOM I DEALT WERE KNOWLEDGEABLE AND COURTEOUS. THE TIME INVOLVED TO CONSUMMATE THE TRANSACTION WAS REASONABLE. I AM VERY PLEASED WITH MY CAR. More
The King Experience John Stanton is an honest and sincere salesman. However, anyone on staff treats us like royalty. Service department is excellent. I highly recommend John Stanton is an honest and sincere salesman. However, anyone on staff treats us like royalty. Service department is excellent. I highly recommend this dealership. More
Leases I started by looking up dealership and completing an interest questionnaire I received a call less than 12 hours later and set up an appointment. Jo I started by looking up dealership and completing an interest questionnaire I received a call less than 12 hours later and set up an appointment. John greeted me and had several cars for me to look at. I leased an MDX which I later bought and sold to my son. I then leased a RDX. Dealership, especially John, had always been responsive to my questions and needs. More
Treated Like A King! Ask for John Stanton when you visit King Acura. We visited King Acura to buy my 16-year-old son, Sam, a used car and John made Sam and me feel right Ask for John Stanton when you visit King Acura. We visited King Acura to buy my 16-year-old son, Sam, a used car and John made Sam and me feel right at home. The entire purchase process was quick and easy, and all of my questions were answered. John still follows up every now and then to check on how Sam is enjoying his car and Sam will never forget that experience, not because it was his first car, but because of how John and the rest of the Acura team treated him! More
Professional, awesome experience I purchased a new 2016 MDX earlier this year....trading in a 2013 MDX purchased new in Nashville. John Stanton worked with me ...first to find the rig I purchased a new 2016 MDX earlier this year....trading in a 2013 MDX purchased new in Nashville. John Stanton worked with me ...first to find the right car..and then right deal. John was referred to me by my daughter who previously had purchased 3 Cars/SUV's with his assistance. John is awesome...and highly recommend. While I have yet to use the Service Department with my new vehicle, the 2013 was in this Service Depaertment on several occasions..and each time was repaired in a timely fashion...and each time performed like new . This is an AWESOME dealership, it is sparkling clean, and the employees are all extremely PROFESSIONAL...and qualified. Being a Vestavia resident, the location and convenience can't be beat...the Acura MDX is a wonderful automobile...the dealership is welcoming..and John Stanton most helpful. All in all...a very pleasant purchase ...and service ...experience!! More
AWESOME car shopping experience!! Wow! An Awesome staff!! A family atmosphere with upmost care for everyone! We were blessed to buy our new RDX from King Acura!!! We will return aga Wow! An Awesome staff!! A family atmosphere with upmost care for everyone! We were blessed to buy our new RDX from King Acura!!! We will return again!! More