Kimberly Car City

Outstanding! Have been looking for a nice Z4 for few months. Found this 2015 at a great price and low mileage. Dealt with Patrick through emails at first to get Have been looking for a nice Z4 for few months. Found this 2015 at a great price and low mileage. Dealt with Patrick through emails at first to get it all scheduled and then phone to finalize all. He was super helpful, easy to deal with and very knowledgeable about the workings of the car. It was a 150 mike drive for us to get the car, but definitely well worth the drive. Thanks for a smooth and hassle free transaction More

Great service, professional, and awesome car! Patrick made the buying experience hassle free, fast, and provided amazing service, thank you! It was the easiest and most pleasurable car being exper Patrick made the buying experience hassle free, fast, and provided amazing service, thank you! It was the easiest and most pleasurable car being experience to date. Couldn't be happier! More

Bad experience Purchased 2015 dodge charger,month later they say need new tires,was supposed to be certified, ha, took in for oil change they tell me i need a new ai Purchased 2015 dodge charger,month later they say need new tires,was supposed to be certified, ha, took in for oil change they tell me i need a new air filter,just replaced day before,wow, have purchased 3 vehicles from kimberly and will be buying new charger but will never ever buy from here again! More

Simply amazing and simply simple. Thank you Patrick for making the car buying process so easy! It was a pleasure to work with you and the rest of your team! Thank you Patrick for making the car buying process so easy! It was a pleasure to work with you and the rest of your team! More

Our Expirience at Kimberly BMW Patrick, our Sales Consultant exceeded a 5 Star review as well at Kimberly BMW. The car buying processes was stress free, easy and literally under an Patrick, our Sales Consultant exceeded a 5 Star review as well at Kimberly BMW. The car buying processes was stress free, easy and literally under an hour! Thank you so much for the convenience and luxurious experience while at the dealership and away from the dealership! I highly recommend considering Kimberly BMW and asking for Patrick for any future purchase. Thanks again Patrick! More

The Ultimate Driving Machine We were on our way to look at a used BMW at Kimberly BMW. We thought we’d better look at local dealership as we would not have to go out of town for m We were on our way to look at a used BMW at Kimberly BMW. We thought we’d better look at local dealership as we would not have to go out of town for maintenance. We found a nice Cadillac with low miles and thought we would pleased with our purchase. After having the vehicle for six months neither me or my wife was happy with the vehicle. After we returned from vacation, we found a nicer vehicle with lower miles that fit our price range. Hindsite is 20/20 and we should have replaced our 2005 X3 with a newer X3 to begin with. BMW is truly the Ultimate Driving Machine. More

thanks took a while but we got our car fixed, Lon was great. thanks for all your help answering my questions, have a great day Lon took a while but we got our car fixed, Lon was great. thanks for all your help answering my questions, have a great day Lon More

Always the Best This is the 3rd vehicle I have purchased at the dealership. Patrick and Dan Fox's team are always the best in knowing what I want and making the proc This is the 3rd vehicle I have purchased at the dealership. Patrick and Dan Fox's team are always the best in knowing what I want and making the process simple. BMW of Davenport is the way to go. More

Great personal service Have purchased several vehicles from Kimberly and they offer top notch, personal service. Easy to contact and took their time with the showing the fe Have purchased several vehicles from Kimberly and they offer top notch, personal service. Easy to contact and took their time with the showing the features of the vehicle. More

The opposite of a customer-oriented/satisfaction experience When I walked into the dealership to the used car manager yelling at the top of his lungs at another employee for a sale she had made, I should have k When I walked into the dealership to the used car manager yelling at the top of his lungs at another employee for a sale she had made, I should have known this experience would not be one I would remember fondly. I strongly encourage others away from this dealer as actively as I can, hoping they avoid the same pushy, take-advantage-of-the-customer experience that I had. Several examples besides the aforementioned shouting match between the two employees include: 1. When I was informed of the value of a truck I was trading in, it seemed low compared to the KBB value. When I asked the used car manager, Dave Luciani, if they could possibly go lower on the price of the car I was purchasing, he responded by yelling, "If you want to see a price go down, I can lower the offer on that truck you have!" 2. In addition to the car i bought, I also purchased an extended warranty. However, I received absolutely no paperwork pertaining to that warranty. 3. After purchasing the car and getting it home, I had a case of "buyer's remorse" and called to ask what policy was is place in the case of such an event. I was informed by Mr. Luciani (very loudly) that I was "lucky to get such a nice car for such a low price" and I was "lucky he even took the truck and he shouldn't have even given me as much for it as he did". He also voiced that I should be grateful to him for giving me such a nice car. I was informed there is nothing they would do to help me because I signed the contract and the sale was final. I understand the Iowa state law has no "buyer's remorse" period for car sales, and the KCC does not either. I took the awful deal they offered and that is my own fault, however it does not excuse the way I was treated throughout the entire affair. Between the lack of professionalism and pushy sales pitches, I do not recommend this shady dealership to anyone. I tried to contact the owner/president, Dale Zude, via phone several times to address this situation and was told he "does not take those kind of calls". I sent a letter voicing my concerns and discontent with the way I was treated and the deal I was given to Mr. Zude. The letter has been ignored the same way all the calls were. This dealership claims to pride itself on taking care of it's customers and, directly from their website, they claim "We know our job isn't finished until you're completely satisfied." Obviously, this is the farthest thing from the truth. I will continue to actively encourage those in the Quad City area to do their car shopping elsewhere, at dealerships who take pride in the work they do and the customer care they provide. More