Kimberly Car City

Scheduled my jeep for an oil change and tire rotation by speaking to a service advisor last week. I arrived today 10 minutes early for my appointment. The people checking in my vehicle seemed to be inexpe speaking to a service advisor last week. I arrived today 10 minutes early for my appointment. The people checking in my vehicle seemed to be inexperienced and disorganized. They were unable to find my appointment in the computer. They brought my vehicle in and got me checked in. I was asked if I intended on waiting on my vehicle to which I informed them that I did. I was informed that the wait time would be at least two hours and asked 'is that ok with you'? I stated that no that is not ok. Two hours for an oil change and tire rotation is not acceptable. So I was handed my keys and left the dealership. I had had my vehicle serviced there many times and have purchased a vehicle from the BMW side previously. They have lost this customer and didn't seem to care. More

I had my 1989 325i serviced in August of 2023. This car has 45000 miles and in mint condition. I picked my car up approximately 2 weeks later which was not a problem. When i turned on the radio it This car has 45000 miles and in mint condition. I picked my car up approximately 2 weeks later which was not a problem. When i turned on the radio it prompted me to enter the code. After a couple of failed attempts I went back inside and had the service tech try to enter my code, he could not get it to work either. The tech wanted me to take it home and try it again and if it does not work, bring it back he says. I bring it back the next day and then thats when the circus starts. Three weeks go by with no contact from the service department. I call them and the service manager says " Oh, we had your radio fixed in two days", I said then why didnt you call me to come pick it up? After his stumbling around for words to come out of his mouth, he tells me that somebody jacked up my car and stole my driver side rear tire and rim!!! I nearly jumped out of my seat! I go to the dealership and they now have my car inside (where it was suppose to be in the first place) with my spare in place. He tells me they found a rim in Texas and they are going to have it shipped to them as soon as possible. I said ok and to keep me apprised about the progress. A month goes by and no word from the service department. I call again and am told they are still waiting to receive the rim. Another month goes by and nothing about this rim arriving. I am starting to lose my patience. I go to the service department and get the run around about where this rim is, its still in Texas! December 29 I finally pick my car up, approximately 4 months after taking it there in the first place. Everything looks good with the rim and the 4 new tires they had to put on since they couldnt match the stolen one. Service manager comes out as he sees me looking the car over. I said to him that this whole situation could of been avoided if you would of called me after my radio was fixed. He says, ( "No, your tire was stolen on the night you dropped it off".) They had my car for 3 weeks after my wheel was stolen and nobody had the nerve or xxxxx to call me and tell me!! Absolutely unbelievable. This is the kind of customer service a customer should expect from a supposed high-end dealership (BMW)? Not only no communication with me but absolutely , I mean absolutely, NO APOLOGIES WHATSOEVER!!!! You cant make this stuff up, I am furious at this point. I decide to go back to this dealership the next day, Dec.30, and ask to speak with the dealership manager or the dealership owner. I am introduced to the BMW sales manager and I proceed to tell him my story. He listened patiently and appeared interested in my ordeal. I told him that I understood that stuff happens and that what i was most upset about was that nobody said we are sorry about this whole debacle and nobody bothered to look me in the eye, shake my hand and tell me how sorry they were that this happened to me. I guess Im asking for some simple common courtesy and sincerity. I told him they have lost me as a customer and he asked me what he could do to keep me as a customer. I said its too late and i will not be back. He gave me his card and asked if I wanted a free mug. Laughable. And still no, (We are sorry for your troubles, no apologies, no hey, your next oil change is on us, nothing.) Unreal. I am also convinced they were trying to locate a rim fast and put it on with a new tire and not tell me about the theft. Why else would they not call me and tell me about this theft? More

I'm still working at maybe buying a vehicle off them, So I can't say too much for the dealership itself. But the person that is helping me name Kyle, He seems to be focused on all business He could be a lit I can't say too much for the dealership itself. But the person that is helping me name Kyle, He seems to be focused on all business He could be a little more friendlier and not so pushy, More

Thank you very much for all your help and patience . Tucker was knowledgeable, courteous, and personable. Tucker was knowledgeable, courteous, and personable. More

They the best around that’s forsure, and Jenifer and Brandon are the best they gets the job done and excellent service!!! Nice work 👍🏽👍🏽😃 Brandon are the best they gets the job done and excellent service!!! Nice work 👍🏽👍🏽😃 More

The knowledgeable and friendly sales and business team made the purchase as frictionless as possible. I bought a complicated car, and the staff insured I had all the knowledge I needed for a smooth transi made the purchase as frictionless as possible. I bought a complicated car, and the staff insured I had all the knowledge I needed for a smooth transition into the car. More

Contacted me about a2013 Toyota Tacoma we’re very polite & although I bought from a private owner we’re still courteous & asked to keep them in mind for any future purchases & although I bought from a private owner we’re still courteous & asked to keep them in mind for any future purchases More

If I could give a zero I would. We came and looked at a vehicle, offered to come back the same night to purchase in full and were told to wait until the following morning. Filled o We came and looked at a vehicle, offered to come back the same night to purchase in full and were told to wait until the following morning. Filled out all the necessary paperwork, messages proving the deal only to be told as we were driving there our vehicle had been sold from underneath us. Completely unethical business with no regard for following up or through for anyone. DON"T PURCHASE ANYTHING FROM THIS COMPANY. Their 'managers' are snakes in the grass, who throw their salesmen to the wolves to have to take the heat for the managers poor excuse of business. More

Kimberly BMW provided a relaxed atmosphere during price negotiation and subsequent purchase of the car. Sales department seemed to care about me as a customer, negotiated fairly, without the grudging attit negotiation and subsequent purchase of the car. Sales department seemed to care about me as a customer, negotiated fairly, without the grudging attitude I've gotten from sales persons at other BMW locations. More

The purchase of the car was very easy to make, professionalism with the sales staff and financing staff. I’ve purchased the last three jeeps At this dealership using the same staff. Very satisfied professionalism with the sales staff and financing staff. I’ve purchased the last three jeeps At this dealership using the same staff. Very satisfied with everything More