Killeen Volkswagen

Horrible service!!! Bunch of liars!!! I purchased a brand new car, the car was supposed to come with some accessories. The managers claimed they would called me back to fix the issue, they I purchased a brand new car, the car was supposed to come with some accessories. The managers claimed they would called me back to fix the issue, they never did!!!!! They even hunged up on me once. The General manager still hasn't called me back. At this point I wished I would never purchased from Automax... Round Rock location is way better!!!! I wished I would of gone there. More

Amazing Stephanie Terry was so helpful it was a blessing to have her help me find the better car I was looking for!! I'm very thankful for her Stephanie Terry was so helpful it was a blessing to have her help me find the better car I was looking for!! I'm very thankful for her More

Excellent!! Stephanie Terry was awesome!! When I first met her, she was very friendly and nice. She was also very helpful throughout the process of buying my dau Stephanie Terry was awesome!! When I first met her, she was very friendly and nice. She was also very helpful throughout the process of buying my daughter her first car. She has a very loving and kind spirit. Once again, thanks for all your help. The staff at Volkswagen was awesome as well. They were very nice to me and my mom. Thanks, Stacy White More

EXCELLENT! I have purchased a couple of cars here before and this has been the best experience so far. The dealership has always been of the highest quality to I have purchased a couple of cars here before and this has been the best experience so far. The dealership has always been of the highest quality to me and they continue to perform well with outstanding people . Thank you Stephanie Terry ( salesperson) and Lambert Borgandt ( closer) Appreciate you and the bang-up job More

Awesome Everybody was so nice and helped us out a lot. They did everything they said they would. I love my new car. Thank you so much for all your help. Everybody was so nice and helped us out a lot. They did everything they said they would. I love my new car. Thank you so much for all your help. More

Sweet lady Me and my husband bought two cars from a salesperson at Volkswagen. We both were able to leave that same day with our vehicles. I bought a 2014 Ford F Me and my husband bought two cars from a salesperson at Volkswagen. We both were able to leave that same day with our vehicles. I bought a 2014 Ford Fiesta with a co- signer, my mom Ilka Perreira. She didn't rush me and she was very patient and everything went very smooth considering my co signer was not physically present. More

Outstanding experience My experience with Stephanie Terry was outstanding! She has such a beautiful spirit! She is an awesome person! I originally came in only for an oil ch My experience with Stephanie Terry was outstanding! She has such a beautiful spirit! She is an awesome person! I originally came in only for an oil change, and left with another vehicle. I told her what I wanted and she didn't stop until I was satisfied. This was the best experience I have ever had at a dealership. Her customer service was impeccable! Thanks for everything! I found my new love, 2016 Chrysler Town & Country! More

Great experience I was very pleased with my salesman, Derek. He was very patient with me and enthusiastic about the product he represented which goes a long way in sa I was very pleased with my salesman, Derek. He was very patient with me and enthusiastic about the product he represented which goes a long way in sales. He was very knowledgeable and helped me tremendously when deciding on the right vehicle for me. I highly recommend him! More

World Class Sales and Service! WOW!! Not a place that would have come to mind when you think of a car dealership! No wonder why they get business! I literally had the most amazing e WOW!! Not a place that would have come to mind when you think of a car dealership! No wonder why they get business! I literally had the most amazing experience for buying a car, AT THIS STORE. I found out about all the amazing deals they had for any car that matched your preference, the sales personnel were Super knowledgeable about their cars, and service recommendations. And even the finance department was helpful. The things I liked the most about this store was that they educated me on the cars , the sales process was fast and streamlined, but still at my own pace; I never felt rushed or pressured, one bit. And the finance department had everything out in the open, by showed me everything and explained everything. I never once had to feel like there were shady things going on behind the curtain. This is a very "new school" dealership. You can tell it's completely crafted around the customer 360 degrees. The service center is very knowledgeable and friendly which is how I originally found the place. I'm in the Army so I had just moved to Killeen Texas (Fort Hood) and I needed a service center for my VW Jetta. They helped me make sure I had everything I needed without spending extra money. And then a salesman by the name of Daniel Phinney came to educate me on the new Tiguan I wanted to get. This salesman Daniel and the finance manager Lambert are the sole reasons why I had such an exclusive experience at getting a car! My old car was appraised honorably as my trade, and my test drive on the new Tiguan was smooth and informative. I never felt like I had to haggle, I saw both my buying and leasing options which were fully in my control. I got hooked up with a great deal on a maintenance plan as well and knew about everything I was signing. No buyers remorse here. They provided food while I waited for my car to be ready for delivery. And I'm giving this review 5 stars because I know it's not just my experience! I have 2 friends who also went there and told me they had an amazing experience buying cars as well. They both bought used cars so I know the quality customer service worked both ways! I ended up getting two cars total from this place since I've been here! Im telling you, there's a lot of people in this town, a lot of dealerships too, I'm sure there's other good places out there but this is by far THE BEST. Don't settle, if you end up shopping somewhere else, then you played yourself. Hard! I will most definitely come back to get another car from these people, new or used! Automax Volkswagen is the spot. More

Fast and Easy Theo found us the car we ended up loving, and we had no payments for two months!! the whole process was easy, Once again ill recommend to all my frien Theo found us the car we ended up loving, and we had no payments for two months!! the whole process was easy, Once again ill recommend to all my friends and family. Thanks Lambert and Theo More