Killeen Volkswagen

Looking for a vehicle? Go to Volkswagen in killeen and ask for Danielle Billhimer! She GOT YOU! I love her! 10+. She will make sure you're straight for sure. ask for Danielle Billhimer! She GOT YOU! I love her! 10+. She will make sure you're straight for sure. More

Absolutely the WORST service EVER! We went in on Thursday THE VEHICLE WAS IN STOCK, noone could find it... then all of a sudden it was in service.. called a salesman.... NEVER HOT BACK TO ME and sold said THE VEHICLE WAS IN STOCK, noone could find it... then all of a sudden it was in service.. called a salesman.... NEVER HOT BACK TO ME and sold said vehicle 2 days later... bad bad bad service More

Great Experience Great job from Dennis helping find the right vehicle for me. Shout out to Bobby for getting my paperwork right and making sure I’m satisfied with my p Great job from Dennis helping find the right vehicle for me. Shout out to Bobby for getting my paperwork right and making sure I’m satisfied with my purchase!!! More

Paid a lot of money but PROBLEM was not repaired Took my 99 VW rialto to automax VW because I wanted to make sure this got done even though I would spend more money to get it fixed. instrument cluste Took my 99 VW rialto to automax VW because I wanted to make sure this got done even though I would spend more money to get it fixed. instrument cluster not working, You tube videos show what is most likely wrong and how to fix. They would not fix it just replace the whole unit but they no longer make them. Heater not working. lots of foam coming out of vents. You tube videos show that the foam is from the blender doors which is a rectangular piece of metal with a lot of quarter sized holes like Swiss cheese. this is covered with a foam to make the doors solid and over time the foam comes off leaving the door with holes. several quick fixes are to cover with muffler tape etc. also videos show that over time the heater core gets clogged and needs to be flushed out unclogging it. I explained all this to the service writer. nearly 700 dollars later I find that they will not attempt to re[air the instrument cluster as I described and will only replace the whole unit which I can't because they don't make them anymore. they said my serpentine belt needed to be replaced but just had it replaced like 7 months ago and have not put more than a 100 to 150 miles on the vehicle since. They then said the coolant hose is leaking and needs to be replaced which is why I have no heat. I reminded them about what I pointed out before and they said it was the hose. Although I was not low on coolant before I took it to them and have never noticed a leak, I let them change it and it did not fix the heat problem. they suggested changing the heater core. the paperwork they gave me said the blend doors foam had come off and suggest replacing the blower unit that has the blend doors and that the heater core was partially clogged and recommended replacing the whole unit. Not once would they attempt to remedy the issues without just replacing the whole unit. They make less money if they had done what I asked and they would also be known as a repair facility that bends over backwards for the customer to get their vehicle back on the road whether it be conventionally or unconventionally and what hurts the costumers pocketbook the least. All that money spent knowing what was wrong and how to fix it and my vehicle is still not repaired. I will go to the place I have always gone from now on for all my repair needs since in the past they always did what they could to get me back on the road even if it was a temp fix with the understanding of no warranty. I gave 1 star because I could not give any less in this review. I WILL NEVER USE THIS PLACE AGAIN. TOTAL RIP OFF. More

Extra Mile Sales department overall is excellent, there was no pressure from anyone to buy the vehicle. The salesman who worked with me was very knowlegable, the Sales department overall is excellent, there was no pressure from anyone to buy the vehicle. The salesman who worked with me was very knowlegable, there was nothing he doesn't know about vehicles we're looking at. We are extremely happy with the vehicle we brought, follow up call to insure we're still happy and if we have any questions with functionality. More

Purchased a new 2017 Jetta Bought car in December of 2017, I had a really great buying experience! Everyone was friendly and went out of way to work with me. Bought car in December of 2017, I had a really great buying experience! Everyone was friendly and went out of way to work with me. More

From great to worst How can you go from great to worst. By not been faithful to their returning customers. Returning customers are the ones that have the most value to yo How can you go from great to worst. By not been faithful to their returning customers. Returning customers are the ones that have the most value to you specially for those that shop locally. If you tell a customer that you are going to call them back, you better call them back. USAA should really back out from doing business with AUTOMAX, specially when most of your customers are either active military, retire or veterans. If you read this review, please shop outside where you will get better services and a much better deal. More

Happy ending to a rough start!!! Thank you to Mr Michael Rodriguez (Internet Director, Automax Killeen TX) for following up with me and your efforts to resolve the issues from my prev Thank you to Mr Michael Rodriguez (Internet Director, Automax Killeen TX) for following up with me and your efforts to resolve the issues from my previous (negative) visit. Mr Rodriguez was very patient in taking the time to listen to my concerns, he made me feel like a person not just another name on a file folder! So I returned to the dealership on Friday, Jan 12th around 1pm to give it another chance. I was greeted by salesman Dennis who was very gracious and welcoming. Dennis went the extra mile to take care of the small details related to my new deal - he had a positive spirit and made me feel comfortable which helped to calm the mini melt down I experienced at the start of our visit lol. Mr Charles Kenneaster, very professional, extremely nice man, made the final signing process a no pressure, comfortable experience!! Thank you all for taking care of me and restoring my faith in the car buying process. I am happy I returned and I am very happy with my new truck!! More