Killeen Hyundai

Great Sales Guy I flew all the way from Maryland to purchase a vehicle from James Billelo after hearing how great he was from my parents who purchased a car with him I flew all the way from Maryland to purchase a vehicle from James Billelo after hearing how great he was from my parents who purchased a car with him just a few weeks prior. After dealing with rude salesmen and horribly overpriced inventory in Maryland, I decided what did I have to lose? So I called James and told him exactly what I wanted. He said come on down. I flew down within 12hrs and about 15min later at the dealership, he had already found exactly what I wanted. He did not pressure me into something more expensive and honestly got me a fantastic deal. He was SO knowledgeable about the inventory. He could tell me anything I wanted to know about any car I pointed out. He went way above and beyond what his job requires of him to make me happy. It was obvious that he was actually honest with me about my concerns. And he valued the well fair of his customer over the sale which speaks volumes! We will be purchasing a second vehicle in a year or so and plan on flying down again just so James can help us. He was the best person we could have hoped to work with. I can't praise him enough. We didn't feel like we were working with a car salesman, but rather a friendly family member. The finance guy on the other hand was very rude, pushy, and unprofessional. His name was Stacy. I felt he was not entirely honest and thankfully James and I had done our homework, otherwise I think he'd have ripped me off. Stacy also tried to force me and my elderly mother to stay late to complete the sale rather than letting us come back in the morning. It was nearly 10pm and I had been up since 4am traveling. We were all exhausted. After numerous attempts at asking if I could sign a buyer's agreement and return the following morning, I finally called James who called his manager. Stacy was VERY rude and acted as though we were a huge inconvenience. I will not work with him again. But I'm very thankful for James as he did advocate for us, the customers, and finally we were able to go home. Stacy needs some serious lessons on what it means to be professional as he also dropped the f word a couple of times. But all in all, James was so great. Which is why we will be returning customers. He even contacted me to make sure I made it home safely. The kid goes above and beyond his job to make sure the customer is happy. And having that prioritized over the sale makes the customer feel valued and respected. That is what makes James an impeccable staff member. I hope he is given the appreciation and recognition he well deserves. More

Purchase experience Salesperson personable, knowledgeable, did not waste time trying to sell me something else. Showed me the selections available, took test drive and d Salesperson personable, knowledgeable, did not waste time trying to sell me something else. Showed me the selections available, took test drive and discussed deal. Helped me take advantage of all the discounts available. Would recommend experience to others. More

Car purchase experience Julio is a terrific salesperson with a low key personality. He is very interested in the right sale. Stacey, who was in finance, gave me all of the Julio is a terrific salesperson with a low key personality. He is very interested in the right sale. Stacey, who was in finance, gave me all of the options and details of my financing. They were both extremely honest with me during the entire process. Rob, Julio's manager, was conscientious and very friendly. We enjoyed everyone at the dealership. More

A good sales experience Get the car that I wanted at the price that I wanted they didn't bug me about financing even though I already have my own financing didn't try to take Get the car that I wanted at the price that I wanted they didn't bug me about financing even though I already have my own financing didn't try to take advantage of me very good sales experience More

Great experience! Firstly, as I recall Inventory Control is a real problem with this dealership, the day I purchased a vehicle (not the one I started looking at), the s Firstly, as I recall Inventory Control is a real problem with this dealership, the day I purchased a vehicle (not the one I started looking at), the salesman and I walked the entire 40 acres of sales lot looking for 2 specific models the inventory database said there were 2, it was pretty close to 95 degree day (Texas), we found one but never located the other, while on foot; made it back to the dealership and grabbed a working loaner car to explore the "far overflow lot" and that's where we found the one card I did test drive and eventually purchased. That being said - the sales experience was top notch, had I known how much my trade-in was going to bring to the table, I'm certain I would have chosen a more expensive model as I knew going in that I would have to carry some of my current note onto the new vehicle I was hesitant to make the "bill" any bigger without knowing how much I was going to carry. The boast by Sales Management that they "could put heated seats in anything" definitely sealed the deal for me. With heated seats on a low setting my back muscles do not stiffen up over a long period of driving and I drive some miles make no mistake. This installation was just performed 2 days ago and they work great! More

Ok The sales person was awesom but the manger was hard on female buyer for price. The manger need to stop playing with a customer over additional discoun The sales person was awesom but the manger was hard on female buyer for price. The manger need to stop playing with a customer over additional discount for buyer. More

Car buying Had a very nice car buying experience with the Killeen Automax dealership. It's a quality organization with a professional staff. I will recommend buy Had a very nice car buying experience with the Killeen Automax dealership. It's a quality organization with a professional staff. I will recommend buying a car there. I felt it was a hassle free and pressure free event for me. Great job Hyundai! More

Buying new vehicle Couldn't ask for better service. Mr. Turner took all the time my daughter needed to make her decision on her car. And explained it all. Love Automax Couldn't ask for better service. Mr. Turner took all the time my daughter needed to make her decision on her car. And explained it all. Love Automax More

excellent service overall I had a very good experience with this dealer, the persons Mr.Jamil ( sales ) and Mr. Charles (finance) I am very happy thankful with the wor overall I had a very good experience with this dealer, the persons Mr.Jamil ( sales ) and Mr. Charles (finance) I am very happy thankful with the work provided by. More

My first Hyundai This was my first Hyundai purchase. Overall, it was a good experience. I have been driving my Sante Fe for about a month and have not had any issues. This was my first Hyundai purchase. Overall, it was a good experience. I have been driving my Sante Fe for about a month and have not had any issues. I have had to learn how to use the accessories/features on my own though. More