Killeen Ford

Well I was hoping that this dealership would be somewhat better than Johnson Brothers in Temple but I was told by the service department that they would not work on my truck even though it is under warranty better than Johnson Brothers in Temple but I was told by the service department that they would not work on my truck even though it is under warranty because it's too old my truck's a 2007 Ford F-150 with transmission problems but because I guess I'm not paying out of pocket for this the warranties paying for it they don't want to do the work so what is the problem Mr Crow what is that big shop down there for, do you not have mechanics actually working in that shop or do all they do is oil changes seems like a lot of Overkill to me. Of course this is after they lost my truck took him 2 weeks to find my truck in the parking lot for them to tell me to go get all these receipts from the work I had Johnson Brothers do which was a $4,500 transmission job and another $8,000 motor replacement were they Johnson Brothers couldn't even swap the motor mounts out is there any good Ford dealerships in this area I'm starting to think that the ford people are getting screwed and that's our military primarily way to go ford. And thank you Mr Crow Ford Killeen service department thanks for taking that extra time to have me do all that running around for nothing 4 weeks you've had my truck you having so much as lift up your finger to call me not one time I'll be damned if I ever come back here have a nice day More

I have a 2012 Ford Focus with that transmission. You know the one. Anyway, it failed again and I was having a bumpy time determining who should pay for it. Fortunately, they changed the Service M You know the one. Anyway, it failed again and I was having a bumpy time determining who should pay for it. Fortunately, they changed the Service Manager on my case to Chris Wunderlich. Chris reasoned with me - he didn't demand payment, he explained Killeen Ford's position and provided additional information I didn't have previously. He was patient while I worked with Ford Corporate to find a way to get Corporate to pay for the repair. In the end, I found Chris to be a reasonable, patient, okay-persistent, Service Manager. He wasn't insulting, condescending, or pushy. He handled this situation very well. If you are working with Killeen Ford's service department, you would do well to ask for Chris. I'm not related to him, I just think he is a great guy to work with. More

Very courteous and professional staff. Finance team was great to deal with too. I would recommend buying from Killeen ford. Finance team was great to deal with too. I would recommend buying from Killeen ford. More

Great service and amazing car buying experience. Really know how to take care of their customers Really know how to take care of their customers More

The personnel were knowledgeable ensured if one person did not have the correct information another person was there to assist. did not have the correct information another person was there to assist. More

Talked with Angel about trading in a vehicle. I asked lots of questions to which his response was "that's irrelevant", he was very rude, wouldn't make eye contact and wouldn't answer my questions I asked lots of questions to which his response was "that's irrelevant", he was very rude, wouldn't make eye contact and wouldn't answer my questions. Finally, he said are you going to buy this truck or not? I've bought several cars from this dealership over the years. This was the rudest person I have ever worked with. I didn't buy the vehicle, largely based on his rude behavior. I won't be back. I drove to Waco and purchased there. More

Killeen Ford was easy to deal with and has earned our business. Our salesman, Ranfi, was great. He is from New York but don’t hold that against him. Finance was top notch and wonderful to work with. We business. Our salesman, Ranfi, was great. He is from New York but don’t hold that against him. Finance was top notch and wonderful to work with. We enjoyed Tyna, too. More

Very easy to work with the team. Helpful yet not too pushy. I got a good deal. Helpful yet not too pushy. I got a good deal. More

Absolutely horrendous. Just want to point out that I did not purchase a vehicle from them. They increased the price of the vehicle I wanted by adding 2500 in protection Just want to point out that I did not purchase a vehicle from them. They increased the price of the vehicle I wanted by adding 2500 in protection crap that I specifically told them I did not want. Such as GPS protection. Paint protection and interior protection. Even if I did want it that price is absolutely ridiculous. The vehicle was already way over msrp and i was okay with that but then to ignore the customer and put protection on the quote that you don't want is crazy and it just disgusts me. Then on top of that they low balled the quote for my trade in and said they pay auction prices. They weren't even close to the trade in KBB price for trade in value and were over 15k less than what they actually sell for. I will never do any business with them and don't think anyone should. The experience with the salesman was great but with the manager and money guy was disgusting. More

I got surprised on how welcoming. From the entrance to the inside of the store nice and clean. From the entrance to the inside of the store nice and clean. More