Killeen Ford

Very well treated from the time I walked until until I drove my new car off the lot! Well pleased! I will recommend to all! drove my new car off the lot! Well pleased! I will recommend to all! More

Very helpful and professional staff especially Mr. Lovell Levy who was attentive and kind and ensured that the whole process from start to finish was smooth and worry-free. Lovell Levy who was attentive and kind and ensured that the whole process from start to finish was smooth and worry-free. More

If you purchase from this dealership, read over the information carefully! I ordered a 2021 Bronco from Keith in the summer of 2021. Because Bronco production was slow, my reservation was pushed to 202 information carefully! I ordered a 2021 Bronco from Keith in the summer of 2021. Because Bronco production was slow, my reservation was pushed to 2022. I made the necessary edits to my order, which was pushed through. Keith communicated well and did a pretty good job overall. Unfortunately, he works for a sales manager and dealership that is greedy and dishonest. I received notification that my Bronco was being delivered in mid-July 2022. Mind you; I’d waited over a year for my order. Because I was paying cash, I asked Keith to send me the final numbers on the Bronco so I could bring a cashier's check when I signed the papers. Immediately, I was told that Killeen Ford now automatically adds on items to “every” vehicle they sell. $1,899 - GPS Theft Protection $999 - Windshield Protection $999 - Tire and Wheel $699 - Paint and Interior Protection $699 - Paintless Dent Repair I immediately responded to the price sheet and asked for the items to be removed as I did not want them. I’ve purchased many new vehicles, and I’ve never been required to buy the scams. I then got an email from Craig Brown, the Sale Manager, stating that he’d revised the numbers but “typically the C-bond windshield protection and GPS are installed at the time of pre-delivery process.” He’d removed everything but the APEX GPS because it’s a “hard add and will be installed at said time.” He follows that up with, “If I can’t earn your business, I completely understand.” Now, I’ve waited over a year for my Bronco, so to walk away because we can’t make a deal isn’t an option, and he knew it. He also would have loved for me to walk because he would have put my Bronco on his lot and sold it the same day for at least $20K more than MSRP as their previous Broncos sold on the lot were listed at $15-$20K over recommended value. On the day of signing, we show up, and of course, Craig is nowhere to be seen. I’d called out how greedy Killeen Ford was and how they, and other dealers, should be ashamed of taking advantage of consumers to make an extra buck. The finance person comes out, introduces himself, and calls us back for signing several minutes later. Because it’s a cash deal, it should be simple, right? Wrong… Killeen Ford still needed to make some money off me since I was paying MSRP, AND APEX GPS, which was a scam. When I handed him the check, he acknowledged that the amount of the check didn’t match his numbers. He then typed on his computer and told the guy he was training that he’d “fixed it, see?” I then asked what he’d changed to make the numbers match. He began to stutter and beat around the bush. I then found out through his lies that he’d changed the MSRP so that the taxes matched as the tax amount Craig told me was higher than it should have been. Rather than charging me the proper tax amount, he increased the MSRP so that the tax amount would match, and my check matched their system. While there was only a $10.86 difference, I was pissed that he’d move numbers around to make the extra $10.86 rather than refund the amount to me. I told him that since he’s finance, his numbers are what should be accurate. I understand mistakes happen but to deliberately change numbers without me knowing is entirely unethical. After calling it out, he began to panic and make excuses. Ten minutes later, I finally got him to acknowledge his actions. I then told him that the numbers had to match and that if I owed more or less than what I should be paying, I expected that to match what the deal should have reflected. He finally asked his supervisor, and they’d have to cut a check and mail it with a refund. Whether it’s Killeen Ford or another dealership, read EVERYTHING, and don’t let them intimidate you into buying crap you don’t want. While I shouldn’t have paid for the APEX GPS junk, I wasn’t going to give up the year I’d waited on my Bronco, and I xxxx sure wasn’t going to allow Craig to make money off of my car because he’s greedy and dishonest. GO SOMEWHERE ELSE! More

We love the welcome atmosphere that everyone expresses and willing to help fit a customer with a vehicle they could love. and willing to help fit a customer with a vehicle they could love. More

The team was outstanding and very acknowledged. Nate help us getting our new ford truck. Nate help us getting our new ford truck. More

Well I was hoping that this dealership would be somewhat better than Johnson Brothers in Temple but I was told by the service department that they would not work on my truck even though it is under warranty better than Johnson Brothers in Temple but I was told by the service department that they would not work on my truck even though it is under warranty because it's too old my truck's a 2007 Ford F-150 with transmission problems but because I guess I'm not paying out of pocket for this the warranties paying for it they don't want to do the work so what is the problem Mr Crow what is that big shop down there for, do you not have mechanics actually working in that shop or do all they do is oil changes seems like a lot of Overkill to me. Of course this is after they lost my truck took him 2 weeks to find my truck in the parking lot for them to tell me to go get all these receipts from the work I had Johnson Brothers do which was a $4,500 transmission job and another $8,000 motor replacement were they Johnson Brothers couldn't even swap the motor mounts out is there any good Ford dealerships in this area I'm starting to think that the ford people are getting screwed and that's our military primarily way to go ford. And thank you Mr Crow Ford Killeen service department thanks for taking that extra time to have me do all that running around for nothing 4 weeks you've had my truck you having so much as lift up your finger to call me not one time I'll be damned if I ever come back here have a nice day More

Good sales team and finance manager! They found me the best car, which was loaded with excellent features. They found me the best car, which was loaded with excellent features. More

I have a 2012 Ford Focus with that transmission. You know the one. Anyway, it failed again and I was having a bumpy time determining who should pay for it. Fortunately, they changed the Service M You know the one. Anyway, it failed again and I was having a bumpy time determining who should pay for it. Fortunately, they changed the Service Manager on my case to Chris Wunderlich. Chris reasoned with me - he didn't demand payment, he explained Killeen Ford's position and provided additional information I didn't have previously. He was patient while I worked with Ford Corporate to find a way to get Corporate to pay for the repair. In the end, I found Chris to be a reasonable, patient, okay-persistent, Service Manager. He wasn't insulting, condescending, or pushy. He handled this situation very well. If you are working with Killeen Ford's service department, you would do well to ask for Chris. I'm not related to him, I just think he is a great guy to work with. More

Very courteous and professional staff. Finance team was great to deal with too. I would recommend buying from Killeen ford. Finance team was great to deal with too. I would recommend buying from Killeen ford. More

Great service and amazing car buying experience. Really know how to take care of their customers Really know how to take care of their customers More