Killeen Ford

Great Experience, Salesperson and management made the process easy and quick! Helped picked out the perfect vehicle at a GREAT PRICE. process easy and quick! Helped picked out the perfect vehicle at a GREAT PRICE. More

Very refreshing in the no pressure sales model. Nate was very accommodating and professional. We will definitely be recommending Killeen Ford to others. Nate was very accommodating and professional. We will definitely be recommending Killeen Ford to others. More

Great customer experience from the sales team to Finance. Very comfortable environment, very hospitable! Would definitely recommend this dealership to others! Very comfortable environment, very hospitable! Would definitely recommend this dealership to others! More

I was pleased with my experience and the purchase of my Kia Sportage. Both Aaron and Gerald were kind and helpful. Thank you to you both Kia Sportage. Both Aaron and Gerald were kind and helpful. Thank you to you both More

Very well treated from the time I walked until until I drove my new car off the lot! Well pleased! I will recommend to all! drove my new car off the lot! Well pleased! I will recommend to all! More

Very helpful and professional staff especially Mr. Lovell Levy who was attentive and kind and ensured that the whole process from start to finish was smooth and worry-free. Lovell Levy who was attentive and kind and ensured that the whole process from start to finish was smooth and worry-free. More

If you purchase from this dealership, read over the information carefully! I ordered a 2021 Bronco from Keith in the summer of 2021. Because Bronco production was slow, my reservation was pushed to 202 information carefully! I ordered a 2021 Bronco from Keith in the summer of 2021. Because Bronco production was slow, my reservation was pushed to 2022. I made the necessary edits to my order, which was pushed through. Keith communicated well and did a pretty good job overall. Unfortunately, he works for a sales manager and dealership that is greedy and dishonest. I received notification that my Bronco was being delivered in mid-July 2022. Mind you; I’d waited over a year for my order. Because I was paying cash, I asked Keith to send me the final numbers on the Bronco so I could bring a cashier's check when I signed the papers. Immediately, I was told that Killeen Ford now automatically adds on items to “every” vehicle they sell. $1,899 - GPS Theft Protection $999 - Windshield Protection $999 - Tire and Wheel $699 - Paint and Interior Protection $699 - Paintless Dent Repair I immediately responded to the price sheet and asked for the items to be removed as I did not want them. I’ve purchased many new vehicles, and I’ve never been required to buy the scams. I then got an email from Craig Brown, the Sale Manager, stating that he’d revised the numbers but “typically the C-bond windshield protection and GPS are installed at the time of pre-delivery process.” He’d removed everything but the APEX GPS because it’s a “hard add and will be installed at said time.” He follows that up with, “If I can’t earn your business, I completely understand.” Now, I’ve waited over a year for my Bronco, so to walk away because we can’t make a deal isn’t an option, and he knew it. He also would have loved for me to walk because he would have put my Bronco on his lot and sold it the same day for at least $20K more than MSRP as their previous Broncos sold on the lot were listed at $15-$20K over recommended value. On the day of signing, we show up, and of course, Craig is nowhere to be seen. I’d called out how greedy Killeen Ford was and how they, and other dealers, should be ashamed of taking advantage of consumers to make an extra buck. The finance person comes out, introduces himself, and calls us back for signing several minutes later. Because it’s a cash deal, it should be simple, right? Wrong… Killeen Ford still needed to make some money off me since I was paying MSRP, AND APEX GPS, which was a scam. When I handed him the check, he acknowledged that the amount of the check didn’t match his numbers. He then typed on his computer and told the guy he was training that he’d “fixed it, see?” I then asked what he’d changed to make the numbers match. He began to stutter and beat around the bush. I then found out through his lies that he’d changed the MSRP so that the taxes matched as the tax amount Craig told me was higher than it should have been. Rather than charging me the proper tax amount, he increased the MSRP so that the tax amount would match, and my check matched their system. While there was only a $10.86 difference, I was pissed that he’d move numbers around to make the extra $10.86 rather than refund the amount to me. I told him that since he’s finance, his numbers are what should be accurate. I understand mistakes happen but to deliberately change numbers without me knowing is entirely unethical. After calling it out, he began to panic and make excuses. Ten minutes later, I finally got him to acknowledge his actions. I then told him that the numbers had to match and that if I owed more or less than what I should be paying, I expected that to match what the deal should have reflected. He finally asked his supervisor, and they’d have to cut a check and mail it with a refund. Whether it’s Killeen Ford or another dealership, read EVERYTHING, and don’t let them intimidate you into buying crap you don’t want. While I shouldn’t have paid for the APEX GPS junk, I wasn’t going to give up the year I’d waited on my Bronco, and I xxxx sure wasn’t going to allow Craig to make money off of my car because he’s greedy and dishonest. GO SOMEWHERE ELSE! More

We love the welcome atmosphere that everyone expresses and willing to help fit a customer with a vehicle they could love. and willing to help fit a customer with a vehicle they could love. More

The team was outstanding and very acknowledged. Nate help us getting our new ford truck. Nate help us getting our new ford truck. More

Good sales team and finance manager! They found me the best car, which was loaded with excellent features. They found me the best car, which was loaded with excellent features. More