Killeen Ford

Job well done. I was looking for good car this one was good for me and I am happy. I was looking for good car this one was good for me and I am happy. More

Buyer Beware! Before test driving, we were told the vehicle was $33K. As soon as we were invited inside after the test drive, we were told that vehicle was $34K Before test driving, we were told the vehicle was $33K. As soon as we were invited inside after the test drive, we were told that vehicle was $34K. They acted like this was a mistake and said, “they would check the online price.” We said we would like to talk about purchasing and would not need their financing- that we would either pay cash or get our own financing. Terrance went and got someone who said he was a financing manager, even though we did not need financing. He said his name is Jaryl. He came out with a formal paper trying to get us to use their in house financing, though we had already declined this, and suddenly the truck was priced at $40K with all sorts of warranties that we did not need nor want. First Jaryl said that only 2 of these items could be taken off. I clearly said we wanted to pay cash but was not interested in any add- ons, we just were looking to purchase the truck. Jeryl would not clarify what items could and could not be taken off. They had asked us before about a trade-in and we said we would consider trading in our 2010 Dodge Ram IF the price was right. At this time I asked how long a quote would take and we were told just 15 minutes. They asked to take our truck keys but did not say or ask permission to drive our truck. 40 minutes later I was mad and ready to leave, when they finally came to us and said they would only offer $2750. Jeryl asked what I was thinking and I said with an offer that low I wouldn’t debate trading in our truck at all and said we were on two separate ball fields. After Jeryl offered us just $2750 I said look, show us what it would cost us to pay cash for this truck tonight without any add-ons, without a trade- in with a cash payment. Jeryl disappeared again and came back in 5 minutes with a single sheet of paper with a new price on it. That price was a whopping $43,032.53. These two men claimed that that 1) they cannot show us any sort of formal paperwork because that is “not allowed” and 2) that tax, title, and licensing costs $10,032.53 Then they claimed “the current market” is to blame. (How did I get that figure? $43,032.53 – 33,000= $10,032.53) At this time our truck keys were with someone unknown and our truck had been driven, moved, and was now surrounded by other unoccupied vehicles. After leaving the dealership After leaving this location I did two quote searches at Kelly Blue book one for our truck per it’s vin in good used condition, and a second search of the truck in very good used condition. I also noted that the dealership said our miles were 140,00 when our actual miles, after driving home said 128,920 miles. The first Kelly blue book search said that our truck in just “good” condition, should range from a trade-in range of $4,514- $6,751. In a search for our same truck in “very good” condition, a trade-in value should be $5,579- $7,946. I am glad that I turned down their truly un honest trade- in offer. The truck can currently be found on their website: https://www.killeencertified.com/auto/used-2022-ford-maverick-xl-killeen-tx/70120832/?store=KLC76543&utm_source=MaxConnect&utm_medium=Shopping&utm_content=AUI&utm_campaign=MaxConnect_VLA&gclid=CjwKCAjw7p6aBhBiEiwA83fGuoASLcGxjwH-GhKUCOcCR8lLbdrXooZu8x0_apyltVl4WAJ30uKgRRoCaE4QAvD_BwE Mileage 574 Trim XL Stock # NRA73441S VIN 3FTTW8E32NRA73441 The clearly listed price on their website is $33,998 and they’re saying they are giving $1,00 trade in “bonus”, which was not offered to us Our advice? RUN AWAY Don't Buy Here- these are not trustworthy people or practices More

Good service they should lower the addendum s around what used to be.good people used to be.good people More

Very attentive and professional service, representative was very knowledgeable and so easy to talk to was very knowledgeable and so easy to talk to More

Excellent customer service. They worked with me to find the right car at the right price. They worked with me to find the right car at the right price. More

Paul was amazing! Everyone else we met seemed nice too. All the buildings were clean. Everyone else we met seemed nice too. All the buildings were clean. More

Arianna was amazing the whole time. She pulled up multiple vehicles for me to look at. She was so polite and friendly. She interacted with my 3 yr old and included him. He loved her. She pulled up multiple vehicles for me to look at. She was so polite and friendly. She interacted with my 3 yr old and included him. He loved her. More

This was my first experience at Killeen Ford. I have to say that I had an excellent experience from beginning to end. My salespeople were Terrance and Natascha were so professional and personable I have to say that I had an excellent experience from beginning to end. My salespeople were Terrance and Natascha were so professional and personable. They both were knowledgeable and helpful. I have bought many many cars before, and Terrance was the very best. More

I would recommend Killeen Ford to other potential buyers. Everyone went above and beyond to to make the sale the way I wanted it. Everyone went above and beyond to to make the sale the way I wanted it. More

It was a pleasure dealing with everyone at Killeen Ford. I will recommend others to Killeen Ford. I will recommend others to Killeen Ford. More