Killeen Ford

My wife set an appointment to look at a Ford Explorer on November 11. She already had financing ready. We test drove the explorer and it was going great at that point and the salesman even verified the pri November 11. She already had financing ready. We test drove the explorer and it was going great at that point and the salesman even verified the price which was as listed on the internet. When we sat down after the test drive they added about 4k onto the price. We told them that we didn't want the extras. They then informed us that the extras were already added on the explorer and could not be removed. This would by definition be part of the vehicle, which would make this a bate and switch or false advertising. This is really bad business practice. The finance manager met with us and we expressed our concerns and he went to speak with the GM and was told that nothing could be done to honor the original price that was advertised (which would make this false advertisement). They wasted about 2 hours of our time with an hour drive time one way to the dealership. More

My wife set an appointment to look at an explorer. She already had financing ready. We test drove the explorer and it was going great at that point and the salesman even verified the price which was She already had financing ready. We test drove the explorer and it was going great at that point and the salesman even verified the price which was as listed on the internet. When we sat down after the test drive they added about 4k onto the price. We told them that we didn't want the extras. They then informed us that the extras were already added on the explorer and could not be removed. This would by definition be part of the vehicle, which would make this a bate and switch or false advertising. This is really bad business practice. The finance manager met with us and we expressed our concerns and he went to speak with the GM and was told that nothing could be done to honor the original price that was advertised (which would make this false advertisement). They wasted about 2 hours of our time with an hour drive time one way to the dealership. More

I've always had a GREAT buying experience! Likely to refer family and friends! I really appreciate all the hard work that was put into getting me into what I wanted. Likely to refer family and friends! I really appreciate all the hard work that was put into getting me into what I wanted. More

My truck made it in and Killeen Ford were awesome keeping me updated while waiting. Nate was an excellent sales person! I would certainly go back to Killeen Ford and Nate! me updated while waiting. Nate was an excellent sales person! I would certainly go back to Killeen Ford and Nate! More

Customer service and attention to the customers needs was and has always been top-notch. We are repeat customers from when it was AutoMax up until now where it has become Killeen Ford. and has always been top-notch. We are repeat customers from when it was AutoMax up until now where it has become Killeen Ford. More

Job well done. I was looking for good car this one was good for me and I am happy. I was looking for good car this one was good for me and I am happy. More

Buyer Beware! Before test driving, we were told the vehicle was $33K. As soon as we were invited inside after the test drive, we were told that vehicle was $34K Before test driving, we were told the vehicle was $33K. As soon as we were invited inside after the test drive, we were told that vehicle was $34K. They acted like this was a mistake and said, “they would check the online price.” We said we would like to talk about purchasing and would not need their financing- that we would either pay cash or get our own financing. Terrance went and got someone who said he was a financing manager, even though we did not need financing. He said his name is Jaryl. He came out with a formal paper trying to get us to use their in house financing, though we had already declined this, and suddenly the truck was priced at $40K with all sorts of warranties that we did not need nor want. First Jaryl said that only 2 of these items could be taken off. I clearly said we wanted to pay cash but was not interested in any add- ons, we just were looking to purchase the truck. Jeryl would not clarify what items could and could not be taken off. They had asked us before about a trade-in and we said we would consider trading in our 2010 Dodge Ram IF the price was right. At this time I asked how long a quote would take and we were told just 15 minutes. They asked to take our truck keys but did not say or ask permission to drive our truck. 40 minutes later I was mad and ready to leave, when they finally came to us and said they would only offer $2750. Jeryl asked what I was thinking and I said with an offer that low I wouldn’t debate trading in our truck at all and said we were on two separate ball fields. After Jeryl offered us just $2750 I said look, show us what it would cost us to pay cash for this truck tonight without any add-ons, without a trade- in with a cash payment. Jeryl disappeared again and came back in 5 minutes with a single sheet of paper with a new price on it. That price was a whopping $43,032.53. These two men claimed that that 1) they cannot show us any sort of formal paperwork because that is “not allowed” and 2) that tax, title, and licensing costs $10,032.53 Then they claimed “the current market” is to blame. (How did I get that figure? $43,032.53 – 33,000= $10,032.53) At this time our truck keys were with someone unknown and our truck had been driven, moved, and was now surrounded by other unoccupied vehicles. After leaving the dealership After leaving this location I did two quote searches at Kelly Blue book one for our truck per it’s vin in good used condition, and a second search of the truck in very good used condition. I also noted that the dealership said our miles were 140,00 when our actual miles, after driving home said 128,920 miles. The first Kelly blue book search said that our truck in just “good” condition, should range from a trade-in range of $4,514- $6,751. In a search for our same truck in “very good” condition, a trade-in value should be $5,579- $7,946. I am glad that I turned down their truly un honest trade- in offer. The truck can currently be found on their website: https://www.killeencertified.com/auto/used-2022-ford-maverick-xl-killeen-tx/70120832/?store=KLC76543&utm_source=MaxConnect&utm_medium=Shopping&utm_content=AUI&utm_campaign=MaxConnect_VLA&gclid=CjwKCAjw7p6aBhBiEiwA83fGuoASLcGxjwH-GhKUCOcCR8lLbdrXooZu8x0_apyltVl4WAJ30uKgRRoCaE4QAvD_BwE Mileage 574 Trim XL Stock # NRA73441S VIN 3FTTW8E32NRA73441 The clearly listed price on their website is $33,998 and they’re saying they are giving $1,00 trade in “bonus”, which was not offered to us Our advice? RUN AWAY Don't Buy Here- these are not trustworthy people or practices More

Good service they should lower the addendum s around what used to be.good people used to be.good people More

Very attentive and professional service, representative was very knowledgeable and so easy to talk to was very knowledgeable and so easy to talk to More