Killeen Ford

This is the worst Ford Service Department in the State Of Texas. If you need your vehicle repaired please take to Johnson Brothers ford in Temple. The service department is non responsive. Several of my f Of Texas. If you need your vehicle repaired please take to Johnson Brothers ford in Temple. The service department is non responsive. Several of my friends warned me about taking my Ford Their, will never do it again. They claimed to diagnosed my problem, i kept calling and calling, non-responsive. I finally got a reply back after about two weeks. My issue was still not fixed. I had to take it to one of the local mechanics in Killeen. Never again will i take my vehicle to Killeen Ford. More

Max was very helpful as our sales person and the team as a whole made us feel valued and quick to get us what we wanted and then some! We were very happy to see such great team work!!! Thank you all! Keep u a whole made us feel valued and quick to get us what we wanted and then some! We were very happy to see such great team work!!! Thank you all! Keep up the outstanding efforts to make customers happy! More

I went online and saw an awesome 2018 1500 Chevy Silverado low miles it was listed to sale after contacting the dealership for the total cost of course just like most of the people than written a re Silverado low miles it was listed to sale after contacting the dealership for the total cost of course just like most of the people than written a review here comes VUDOO MATH listed at 39k and some change after the test drive and we started to talk numbers a few things came to light the DEALERSHIP they get a $2000.00 incentive for ever car that is financed with their financing Lenders and if you don't an add $1000.00 goes on to the cost of the vehicle and than all of the adding unwanted adding and is a MANDATORY sales add-on now the to price a tax title licensing abd dealer fee and adding is was now $46K and change and of course you know what I did I walked away after play their game that I have to come into the dealership to get any numbers and couldn't reach a deal over the phone or by eMail.Now the funny part starts as i walk away the salesperson comes out say that they could marketdown to $39k but at that time I wasn't ready to see anymore VUDOO Math for a few days I got test and calls asking me to come back they wanted to put me into the RIDE and of course I asked for real NUMBERS and it stared again i can't give you any numbers over the phone I told them I can't waist my time or gas driving 85 miles . More

Terrible communication with dealership as a whole. Had a somewhat disgruntled customer before us as we were signing paper work. Finance did well until we needed info and paperwork. Over all would not Had a somewhat disgruntled customer before us as we were signing paper work. Finance did well until we needed info and paperwork. Over all would not recommend at all! To future buyers be sure to ask questions!!! More

Overall great customer service. The finance team really worked with us and got us a good payment even with less than good credit. The staff was great! The finance team really worked with us and got us a good payment even with less than good credit. The staff was great! More

Provided exceptional service from the time that I arrived until I drove away as new car owner! until I drove away as new car owner! More

Great staff, great experience! Tour of service department was Amazing! I will recommend others to shop with Killeen Ford! Tour of service department was Amazing! I will recommend others to shop with Killeen Ford! More

I called about a vehicle listed on their website, and was told (by Karlee Hill) that the listed price (which was MSRP from the window sticker) was the actual sales price. I specifically asked if there was a told (by Karlee Hill) that the listed price (which was MSRP from the window sticker) was the actual sales price. I specifically asked if there was any additional dealer markup or market adjustment or "extras" required that would add to the price. She promised me that "the listed price is the sales price" so I drove over an hour to purchase the vehicle. When I got there, they would only sell me the vehicle if I purchased their "protection package" that consisted of a bunch of bogus crap, and was absolutely worthless since it wasn't backed by Ford - only the local dealership. That "required" protection package added about $11,000 to the $36,000 vehicle's price. That's a bit over 30% markup. Needless to say, I walked out of there without purchasing. I would have been OK paying a small additional dealer markup, had they been up-front and honest about it... But no other dealership in the area is demanding 30% above MSRP for their vehicles! If you want a Ford, I would encourage you to drive to either West or Georgetown where you can deal with an honest dealership that won't try to rip you off, or waste your time lying to you. More

Was told by sales associates that I would not be able to order a vehicle without purchasing LoJack, a windshield warranty, and other nonsense that I do not need. Apparently price gouging customers is the no order a vehicle without purchasing LoJack, a windshield warranty, and other nonsense that I do not need. Apparently price gouging customers is the norm for Killeen Ford. More