Killeen Ford

I had a 9 am appointment. I was checked in by Shawn Lilley at 9:05 with "Wait" on the service ticket. An estimate of $200. was given in writing. A lube and oil change, tire I was checked in by Shawn Lilley at 9:05 with "Wait" on the service ticket. An estimate of $200. was given in writing. A lube and oil change, tire rotation along with a front end alignment was requested and completed. No phone call, text, or notification by calling by name was received. After waiting 3 1/2 hours I went to the service desk. My service adviser was not available, the supervisor said " I have your ticket right here"!!!!!! Who knows how long I was sitting there waiting when I had other things to do. Obviously my time is not important. Maybe I should request a refund of "my time". My bill was $70. over the estimate. More

I’ve bought several vehicle from this dealer Al ways had a good experience thsnkyou a good experience thsnkyou More

Patient, professional, and courteous employees. Recommended a few friends to go who are shopping for new vehicles. Recommended a few friends to go who are shopping for new vehicles. More

Very professional staff. Sean Knox was outstanding and helped us out every step of the way. Sean Knox was outstanding and helped us out every step of the way. More

This was my second vehicle purchased from Killeen Ford and once again happy with my purchase and grateful that Aaron McCray was my salesman. Aaron professional demeanor and dedication to make sure I was s and once again happy with my purchase and grateful that Aaron McCray was my salesman. Aaron professional demeanor and dedication to make sure I was satisfied pretty much secured my business indefinitely. I will purchase from Killeen Ford again. See you all soon. Timothy Wright More

I went to the dealership to look at a vehicle advertised for under $27 K. I was informed that the internet price was only valid if I used their financing. I still can't find this listed on their web site. for under $27 K. I was informed that the internet price was only valid if I used their financing. I still can't find this listed on their web site. Long story short the salesperson talked to the "Sales Manager and came back with an offer of $35k after taxes and a paid off trade in. Needless to say I said no and asked for my keys. The salesperson left to get my keys but returned with a counter offer of $30k (A $5K difference but still very high.) At this point I instructed the salesperson to retrieve my keys or I would go get them, she complied. I feel sorry for the salesperson as she was young and obviously not aware of how sleezy their process is. On the way to my car, I contacted another dealer I had visited earlier and told them I would be by the next day to pick up the car I was looking at. The car I purchased was advertised for $26k and after tax, title and trade of the same car I offered Killeen ford my out the door price was $23929.00. Moral of the story is you don't have to deal with shady dealers that add on addendums to raise the price of advertised vehicles. All I can really say about Killen ford is Caveat Emptor (Let the buyer beware) More

My salesperson Sean made sure my entire experience was top notch. He is knowledgeable, patient and personable. top notch. He is knowledgeable, patient and personable. More

Excellent service across the board from all departments! Highly recommend this dealership. There was no pressure and they were committed to earning my business. Highly recommend this dealership. There was no pressure and they were committed to earning my business. More

Killeen Ford provided me with excellent professional service during the trade-in and purchase of a new vehicle. Friendly and courteous environment. service during the trade-in and purchase of a new vehicle. Friendly and courteous environment. More

Second vehicle in kess than six months. Wouldn't go anywhere else to purchase a vehicle. My experience with Aaron was great. Wouldn't go anywhere else to purchase a vehicle. My experience with Aaron was great. More