Killeen Ford

Rude, Unfaithful, Deceiving Do not buy a vehicle from Automax Ford Killeen dealership. Read my full review on why? Day 1 I went to look to purchase a vehicle for my business. I w Do not buy a vehicle from Automax Ford Killeen dealership. Read my full review on why? Day 1 I went to look to purchase a vehicle for my business. I was introduced by Alisa the sales agent to help me find a vehicle. She was very thorough and willing to do what it took to make the sale. When it came time for negotiating she was confident that she could get the sales manager to get to my offer. After few times going back and forth, the sales manger went down few hundred dollars but was not close to my price point. I decided to walk out of the deal but Alisa was confidant that she can still work with another manager and get it to my price point. I gave her the benefit of the doubt . After doing more research on the vehicle I noticed it would be a perfect fit for my business. So Day 2, I decided to revisit the dealership to see if they would come down on the price they offered on Day 1. I asked to speak to Alisa and they told me "she does not work here anymore" and her deal that I was making was unassigned, meaning any other sales agent can take her sale. I asked the new sales agent Patrick to pull up the info on the price we worked on from Day 1 and he told me they "destroy" that information for security? How do you destroy something that is considered on going. So the sales department claimed they did not have the negotiated rate documents from Day 1 and were not willing to look for it. I renegotiated with them again and going after few time back and forth we came to an agreement with my trade in vehicle. I asked to show the final numbers and they failed to do so until it was time to do financing. Once they finally showed me the numbers, I realized the offer was $900 more than the Day 1 negotiated offer. When I tried to explain this and since they "destroyed" the proof, the sales manager Craig who was pretty friendly at time of negotiation became very rude when I called him out on the price form Day 1 offer by hinting the financial agent to cut the deal with his hand gesture, by sliding his had by his throat and walked away with frustration. Since I spent all this time on the deal and really wanted the vehicle, I decided to move forward with the purchase. Side note, the financial agent Charles is one of the best person working there. He was a pleasure to work with. Day 3, after purchasing the vehicle, I got a phone call from Alisa congratulating me on my purchase? They told me she was not working there anymore. To show negligence during the sale process, they lied to me about their sale agent and gave her hard work commission to another agent who just fell in at the right place at the right time and while doing a switch and bait on my deal. So the Automax Ford of Killeen, TX is rude, unfaithful, deceiving to their customers and their hard working sale agents as well. This is why they get a 1 star review from me. Even tho they do not deserve any star in my opinion. Few small but important things to note: When asked to see the car fax and get info on the history of the vehicle and owner, they went around in circles and never gave me the information I requested, rather I had to do my own research. I asked for a second key fob, I still have yet to get it. I had less than quarter tank gas left in the vehicle when I drove off their lot. Didn't realize until I got home. Be ready to stand in their show room as your making the deal, no customer courtesy to ask you to sit at a sales agent desk while negotiating especially when someone is purchasing a vehicle at over $40,000. These guys do not negotiate, so if your looking to get a deal and want good customer service where their sales agent are appreciated look elsewhere as I do not recommend anyone buying from Automax Ford Killeen TX. I hope this review will help you avoid what I went threw and know what to expect if you decide to shop at this location. It takes a lot for me to write a bad review as I am in the customer service business myself but this was an easy decision. Not recommended, look elsewhere in the area. More

Outstanding customer service Great customer service it's really appreciated Terry and Charles thanks for the great experience. I came in knowing I wouldn't get approved knowing my Great customer service it's really appreciated Terry and Charles thanks for the great experience. I came in knowing I wouldn't get approved knowing my credit was fair and all around had the look of defeat upon my face. That didn't stop Terry from making things happen I was approved through my bank and was able to leave with a 2017 ford fusion se. Charles made the paperwork fast quick and in a hurry all smiles on both ends. Truly incredible thank you Terry and Charles in assisting me and sharing this wonderful experience. More

Great customer service Pulled up to dealership Freddy was there to serve us. We was in and out in no time. His hospitality was great. Thank you forbour new car! The service Pulled up to dealership Freddy was there to serve us. We was in and out in no time. His hospitality was great. Thank you forbour new car! The service was great the show room was clean. This is the third vehicle we bought from Auto Max. Will be dedicated customers. More

Thank you Automax I purchased a vehicle in August from Automax. Terry Johnson, Bobby Boulanger and Tim Ward were very professional, courteous and answered all my questi I purchased a vehicle in August from Automax. Terry Johnson, Bobby Boulanger and Tim Ward were very professional, courteous and answered all my questions without any problems. I was very pleased with the way the process went and them getting finance options worked out to fall within my budget. This week, I discovered having a bad battery and it needed to be replaced. I contacted Terry Johnson in sales; and with the help of Tim Ward; without hesitation, my battery was replaced. I’ve heard lots of stories about Automax; and as a Veteran I must say I’ve had nothing but great experiences with Automax. For that, I will recommend and continue to do business with them!! Awesome people to see if you’re looking to purchase a vehicle!! More

Great customer service Terrie is serving his customers with a smile and makes sure he gets you the best price I would refer him to all of my friends and family Terrie is serving his customers with a smile and makes sure he gets you the best price I would refer him to all of my friends and family More