Killeen Ford

Excellent Sales I recieved excellent service at Automax Ford in Killeen Texas. The facility was designed for the customers convenience and the staff were helpful a I recieved excellent service at Automax Ford in Killeen Texas. The facility was designed for the customers convenience and the staff were helpful and friendly. More

Max Dalouche is highly recommended for a great experience We would highly recommend Max Dalouche at Automax Ford in Killeen, TX for all of your vehicle needs. He went above and beyond to get us the vehicle w We would highly recommend Max Dalouche at Automax Ford in Killeen, TX for all of your vehicle needs. He went above and beyond to get us the vehicle we were looking for and made our transaction as easy as possible. Thank you Max for all of your efforts. We love our new Raptor! More

AutoMax -- Max Dalouche My family has bought 4 (new) cars now from AutoMax of Killeen, and my family has been very satisfied with their purchases. Max always ensures that if My family has bought 4 (new) cars now from AutoMax of Killeen, and my family has been very satisfied with their purchases. Max always ensures that if we don't see what we like or what might fall into our price range that he helps us find what will. He provides several options to fit our needs. The entire team makes us feel important and valued as AutoMax customers. I mean, we even have the snack waiting areas to sit in while we wait. Our last visit we had Raymond and Travis make our visit especially superb. We plan on the purchase of 2 more vehicles over the next year and we will be using AutoMax for our purchase needs. They are military friendly, try to get any discount possible for you, work with you on any trade in (whether you still owe on it or not), and work towards personally handing you your keys to your new vehicle. I have not been disappointed by Max or this dealership thus far, and I do recommend it to anyone seeking a great deal with superior customer service. Thank you Max for helping us achieve peace of mind with each purchase we've made :) More

Finance Department I purchased my new truck on the 22nd of February with the trade in of my older truck and as of today 17 March my trade in has yet been paid off. I hav I purchased my new truck on the 22nd of February with the trade in of my older truck and as of today 17 March my trade in has yet been paid off. I have tried calling to see what was taken so long but didn’t get answers and my 2017 is already on sale at the dealership also I will have to pay another note on my older truck if not paid off before the 23rd of March. More

Excellent Service I chose to go to Automax because I’ve always had great crustomer service. I was able to work with Mr. Reggie and Mr. Gentles when looking for and fin I chose to go to Automax because I’ve always had great crustomer service. I was able to work with Mr. Reggie and Mr. Gentles when looking for and financing a used vehicle. They made the boring, business process simple, quick and enjoyable. I’d recommend Automax and working with these two when looking for your next vehicle. 😄 More

Great service took care of my needs I did not even buy from this dealership but they help me out with my warranty provided me a loaner vehicle had it done in a short period time my ser I did not even buy from this dealership but they help me out with my warranty provided me a loaner vehicle had it done in a short period time my service advisor Mike Delgado is just awesome did whatever he could to make my experience most excellent I would recommend him to help anybody who needs service at this dealership More

Awesome I’m from midland Texas, and the sunroof on my truck broke and I was able to get it to Automax on Friday evening and while the sunroof was being repair I’m from midland Texas, and the sunroof on my truck broke and I was able to get it to Automax on Friday evening and while the sunroof was being repaired apparently some else was found to be wrong with rocker arms , they repaired that and still had the truck ready by evening. Apparently remote start list it’s program and I called today and was told to set up an appointment so I wouldn’t have to wait. Ben Butler kept me informed of the repairs. Awesome service dept!!! More

Experience at Automax Ford My experience at Automax Ford was nothing short of awesome. These two individuals along with the Financial manager were very informative and profess My experience at Automax Ford was nothing short of awesome. These two individuals along with the Financial manager were very informative and professional throughout the entire process. They knew what I was looking for and met my need. I will without doubt highly recommend this company and these individuals to everyone I know looking to buy a vehicle. Thank You for and very pleasant experience. More

Great place Terry Jbis the best. Knows what you are going to ask before you even think it! Finance James and Michelle were so easy and great. Terry Jbis the best. Knows what you are going to ask before you even think it! Finance James and Michelle were so easy and great. More

New 2018 Expedition Max Platinum Nightmare UPDATE; My husband and I went into dealership and talked to 2 of the General Managers, Tim Ward and Jesse Garcia and once they saw all the documentat UPDATE; My husband and I went into dealership and talked to 2 of the General Managers, Tim Ward and Jesse Garcia and once they saw all the documentation on my issue with my car, they were very helpful and my salesman showed me the new 2019 version of my vehicle which was cheaper that what my vehicle was. They signed it out to me for two weeks while they try to show FORD what my issue is. I told them I didn't think ANYONE should be sold that vehicle due to it's unreliability!! They assured me that they will work it all out! I will update on the outcome! My first issue with this dealership is went in to buy my son a car (which took 6 hours) and was persuaded to buy myself a new SUV. (yes, we bought 2 cars from them in one week!!) I traded in a 2016 Lincoln Navigator that I leased from Johnson Brothers Ford in Temple/Belton. The first issue was that I had to resign my paperwork several times due to the finance department getting the paperwork wrong a few times. Then I get notice from Ford that they never paid off my trade in and I had a late payment on my credit!! It decreased my credit score over 50 points!! I don't have a single late payment on any of my bills!!! They fixed it and Ford took the late payment off of my credit but the score has never completely rebounded!! Second is the service issue I have had with the car/truck. My SUV has gone into DEEP SLEEP MODE 8 times and has to be jumped by a high powered battery. I have been stranded at the lake on a 105 degree day in which the Ford Road Side Assistance stated they couldn't come help me for 1 hour and 45 minutes and the service department at Automax said they didn't have anyone to send, another time at the lake where my husband had the jump the car, at a convenience store out by the lake after my husband had left to go to work, once in my garage at my home and at my office 3 times!! Each time it's been an physically and emotionally exhausting experience. It's been in the shop 4 times. The first 3 times they checked EVERYTHING and said that there was nothing wrong with my car....This time, when I told them that I just couldn't take back a vehicle that stranded me like that, they changed the battery and now want me to pick it up again!! Ford won't take my car back under the lemon law due to the dealership claiming there is nothing wrong with my car!! I am so overwhelmed by this!! I just want the money I put down on it and get a different model. My salesman, Harvey has been wonderful but I can't seem to get the General Manager and the Owner to understand what this is doing to me and my family!! More