Killeen Ford

2000 f 150 I had my 2000 f 150 Towed here with a brand nea pcm for programming over a week and a half ago tha service dept called told me the pcm was no good , I had my 2000 f 150 Towed here with a brand nea pcm for programming over a week and a half ago tha service dept called told me the pcm was no good , so I let them replace it again . Last week they called needed hours to find a problem with something else go ahead the guy assured me it would be done last Friday that was on wed. The15th apr. we called Friday multiple timed only to be hung up on three separate times our service guy wasn’t there .according to a different service man we talked to .this is Tuesday the 21 apr . He told us our service guy needed to talk to us but was not there today .xxx . Now it’s over 2 weeks you have my truck .its not fixed yet I’m sure if he calls today he is going to want more time still to do the programming it was about 200 dollars mow the pcm oh another 600 or so now 2;more hours another 250 oh another 2 hours 250 anyway so far we are at 1800.00 plus and not even a call from them for now 6 days ... Olen meiske . How much is a 2000 f150 worth anyway. I’ll tell you the rest after they call today if they do . More

Went to Automax - a one hour drive -because they had the truck with the EXACT options I was looking for. Did not know they were the highest rated dealership in Central Texas but discovered that over the cou truck with the EXACT options I was looking for. Did not know they were the highest rated dealership in Central Texas but discovered that over the course of my purchase. Salesman Terry J was outstanding - Everytime we had a question or wanted to play with the numbers on my deal - his response was "too easy" and "no problem" - and it was!! Everyone throughout the process made me feel important and respected and that they were there to help me! Have heard about car buying experiences like that but - at almost 50 years old and something like 15 purchases I have never had an experience like I did at Automax! AND - the experience continued after the sale with follow up! Amazing dealership, amazing customer service and one very happy customer! Again - thank you to my exceptional salesman Terry J! More

Worst service department I have ever been to in my life. I brought my 2016 mustang with only 33000 milesthat’s still under the limited power train warranty for a check engine light that couldn’t be read at I brought my 2016 mustang with only 33000 milesthat’s still under the limited power train warranty for a check engine light that couldn’t be read at Autozone or o’Reillys Autoparts. It ended up being a simple purge valve that was 33$ but they wanted to charge me 480. They also said my connector was broke. When I asked how it was broke being so new they said they didn’t know. They obviously broke it during trouble shooting. They still charged me 150$ for a diagnostic check and broke my connector. The service rep was rude and disrespectful. Over priced and crap service. I will never go back. More

Took my diesel truck in for a oil leak and to get my sunroof fixed Automax put me in a loaner and fixed everything that was broke and brought a few other things to my attention as well that needed to be sunroof fixed Automax put me in a loaner and fixed everything that was broke and brought a few other things to my attention as well that needed to be done, I highly recommend ServiceMax for your vehicle repair. More

They make a mistake and instead of owning up to it and make it right, they want to make you feel dumb and have you pay for it. The Owner has gotten so complacent at the fact that He/She have big bucks, th make it right, they want to make you feel dumb and have you pay for it. The Owner has gotten so complacent at the fact that He/She have big bucks, that they could care less about what goes on in there business. If a situation arises and you ask the General Manager to speak to the owners just know that they are always either on vacation, visiting someone at a hospital or at a funeral ( at least those were the excuses given to me). And you will never get anything except a “I spoke to the owners, and there is so much I can do”. Incompetence at it’s best!!!! It was a better place to purchase when it was smaller. After so many years I will definitely take my business elsewhere. I encourage EVERYONE to either do the same or at minimum do your own research about the vehicle you want BEFORE you get here and trust NOONE!!!! Although I have been purchasing my vehicles here since 2011 and believed I could trust them; I realize that the more they expand, the less they care about the customer! Too bad couldn’t give it Zero stars... More

We bought a 2020 Hyundai Elantra We had the pleasure of working with Mr Julio Hinkson. He by far was the best car salesman I have ever had the pleasure of meeting. He was knowledgeab We had the pleasure of working with Mr Julio Hinkson. He by far was the best car salesman I have ever had the pleasure of meeting. He was knowledgeable & made sure I received exactly what I wanted. He was friendly and treated us with the upmost respect. Thank you for all your help Julio !! More

Asked to look at a VW Tiguan, was told car was being funded at the time. Looked at a few other SUVs asked about the Tiguan, I was told it had not been funded but was available. We looked at the car coul funded at the time. Looked at a few other SUVs asked about the Tiguan, I was told it had not been funded but was available. We looked at the car could not drive it secondary to unable to get the key until its funded. We made an appointment to come back and purchase the car when it was funded. I was called 3 hours before we were going for our set appointment to be told the vehicle was sold! We spoke to the car sales men, the manager and a sales person from the VW with 3 different stories why the car was sold...This place is completely unorganized and unprofessional! I will never purchase from them. BEWARE! More

very helpful Max was hands down the best cars salesman my family and I have been with. Very helpful and quick with getting things done. thanks to him i walked away Max was hands down the best cars salesman my family and I have been with. Very helpful and quick with getting things done. thanks to him i walked away with a new car. More

Salesman rating and review When going to select a new car, the salesman, Michael Wilkins was more than extremely helpful. He made sure we were shown the amenities of this new v When going to select a new car, the salesman, Michael Wilkins was more than extremely helpful. He made sure we were shown the amenities of this new vehicle and the features. The salesperson went above and beyond what most sales personnel would go. More

Polite professional This associate was great very polite and respectful his manager wasn’t the nicest person really pushy to buy a vehicle and get me to sign fast but joh This associate was great very polite and respectful his manager wasn’t the nicest person really pushy to buy a vehicle and get me to sign fast but johny was great. More