Killeen Ford

Dropped off truck to get it fixed under warranty. When I went to pick it up the girl at the service desk was very rude like I was getting on her nerves. I went to the cashier and had my daughter with me. I went to pick it up the girl at the service desk was very rude like I was getting on her nerves. I went to the cashier and had my daughter with me. I checked out and went outside to wait for my vehicle. I stood there for twenty minutes and wasn’t helped by anyone. Awful customer service! More

Angel was very helpful and knowledgeable, he took the time to answer all our questions and made sure we found the perfect car. I would definitely recommend Angel and automax if you are looking for a new time to answer all our questions and made sure we found the perfect car. I would definitely recommend Angel and automax if you are looking for a new or used vehicle More

I bought my 2021 Ford F-150 truck at Automax Ford and had the best customer service. I found the truck I wanted on their website, I was emailed my credit application and then drove 3 hours to do the rest of the best customer service. I found the truck I wanted on their website, I was emailed my credit application and then drove 3 hours to do the rest of the paperwork to purchase my truck. It was the best vehicle purchasing experience I have ever had. This is hands down the best Ford dealership I have worked with. Thank you Keith Sanders and Brian Smith. More

I bought my truck a month ago from the used car lot 2 weeks afterwards created a major oil leak it's been in the shop for over a week no response no calls and no answers to why it's taking so long I will weeks afterwards created a major oil leak it's been in the shop for over a week no response no calls and no answers to why it's taking so long I will probably never buy another vehicle or take anything back to them again and next week I will be picking it up whether it's fixed or it's not and I'll take it somewhere else so much for a 3-year extended warranty More

My wife and I drove three hours to Automax and was greeted by Keith and he was very kind and helpful. He asked what we was looking for and within five minutes he had just what I wanted picked out or e greeted by Keith and he was very kind and helpful. He asked what we was looking for and within five minutes he had just what I wanted picked out or even better. Not only that, he had an amazing deal to go with it. He was so down to earth and we felt comfortable and trusting around him. He made our experience there amazing. Thank You Keith for helping us have a great experience, and a trusting and beautiful car. The other staff was also very kind and explained things very well. IAnd once I got my Hyundai we had a young man explain the details of the car and he was very informative and polite. it was an all around great experience and I would recommend anyone to this car lot. They are great !!! More

As busy as they were today I have no complaints. Eric was helping me says he’s only been there 3 weeks. Excellent service. He was swamped but never once showed frustration with me. He communicated well and d helping me says he’s only been there 3 weeks. Excellent service. He was swamped but never once showed frustration with me. He communicated well and didn’t leave me in the dark or wondering about my car being serviced. I hope we get him every time. More

This dealer does not post window stickers in most of their cars, including the Dealer added options. Buyer beware. In my case there were $1395 of Dealer options added I did not know about until after th their cars, including the Dealer added options. Buyer beware. In my case there were $1395 of Dealer options added I did not know about until after the sale. This is added in after the dealer discounts etc... Then I followed up with them to make it right and they half way tried by offering some other stuff but could not deliver on all these. I waited to write my review for them until I saw how they were going to treat me after the sale. If you do go there, Ask to see all the Window stickers including the Dealer Added stuff. By law the dealers can charge whatever they want for these items and they charge way too much for them. For example: $499 to tint the FRONT windows (they tell you they tint all but if the car had factory rear tint, they do not). $199 for Nitrogen? $399 for Pin stripping that nobody wants these days. This is their trick and I've seen other dealers do it too. However, as consumers, we can ask that all that stuff be removed. Just tell them, I do not want that stuff and it's no deal unless you take it all off. I wish I would have checked the BBB website before going here. They do not have a good rating. Just in case... A word about Factory tint. Factory tint is not the same as window film tint. Window film tint is better as it filters out UV rays, factory does not filter out UV nor have any heat rejection like window tint film does. My sales Rep (Lyn) was fine, her manager (Jesse) was a not even friendly. More

Took my vehicle in yesterday because the low tire pressure warning came on. The vehicle was taken in to be checked. The service advisor floated around and after quite a wait I asked about the status pressure warning came on. The vehicle was taken in to be checked. The service advisor floated around and after quite a wait I asked about the status of the vehicle. He came back saying that we need a new tire, they don't have one and it needs to be ordered. I said ok because I need my vehicle fixed. He said it would be here today. They supposedly had aired up the faulty tire so I could take the car home. That wasn't done and I had to go get that service advisor again. Someone was supposed to get the vehicle and air that tire up. Didn't happen. An employee walked by and asked if we needed help. We explained our situation and he took care of us immediately. In the meantime the service advisor showed up with some other guy. To make a long story short, that service advisor said he would call us today as soon as the tire was in. Knowing how that goes at Automax, I called around noon to find out that the tire wasn't ordered and there was a remark that we declined to order the tire. This is outrageous! That service advisor claimed he had a hectic day yesterday. That is what he told us yesterday. Well, I watched him the 2 hrs I was there. If that was hectic I must have the wrong definition of hectic. Most of the time they were just standing around talking to each other. So, since nobody in this place seems to care about the customer I will have to take my vehicle somewhere else. I will have to take it there for the warranty work because the other dealership is just too far, but for services I am responsible to pay for, I will not take my car there again. One thing I deeply despise is incompetence. The other is being lied to. He accomplished both yesterday. They have a tremendous "service advisor" turn over. Doesn't shed a good light on the business. More

We unfortunately needed a vehicle and fast. We went to several other dealerships and were getting discouraged. We came in and Tim O helped us with a great experience. We came in, went over what we wanted several other dealerships and were getting discouraged. We came in and Tim O helped us with a great experience. We came in, went over what we wanted and had chosen a vehicle within an hour. More

Gilbert helped me get the car I want and more he is a great Salesman I will recommend him for the job on any of your vehicle needs!! great Salesman I will recommend him for the job on any of your vehicle needs!! More