Killeen Ford

For a 2021 Mustang Shelby GT500 Base they're charging $25K OVER MSRP which is ridiculous in my book!!! $25K OVER MSRP which is ridiculous in my book!!! More

Very bad in the service department. On the day before Thanksgiving the check engine light came on. I own a 2021 Ford F150 that I purchases from Automax in April. The vehicle has 13800 miles. I met with m Thanksgiving the check engine light came on. I own a 2021 Ford F150 that I purchases from Automax in April. The vehicle has 13800 miles. I met with my service advisor and he told me it would be 7 days before the vehicle could be looked at. The day after Thanksgiving I took it to the Ford dealer in Lampasas. I was there 30 minutes. The technician diagnosed the problem and ordered the part that was needed More

John Cuellar quoted the price of a truck on a text with all the vehicle information attached. I drove from Ft. Worth. Test drove the truck. I was ready to put down a deposit. I told him I was pre-approve all the vehicle information attached. I drove from Ft. Worth. Test drove the truck. I was ready to put down a deposit. I told him I was pre-approved from my bank. He then said he mis-quoted the price of the truck. He raised the price from 42,500 to 55,000. From then on, it was lies and B.S. He talked about how honest, humble, and how he had over 3000 happy customers. Wonder how many unhappy customers never wrote a review or just did not do business with him? I called to talk to the General Manager, Jessie, at 9 am this morning, It's 2;45 pm, he hasn't returned my call. More

I inquired about purchasing a 2014 Jeep Wrangler. The salesman at Automax Ford stated they service their used cars prior to offering for sale. l was promised a 120 point inspection would be completed an salesman at Automax Ford stated they service their used cars prior to offering for sale. l was promised a 120 point inspection would be completed and the tires would be in perfect road trip condition upon purchasing. I explained l was purchasing from out of town and stated exactly what l was concerned regarding maintenance being reformed on the vehicle and the condition of the tires. Upon purchasing the vehicle it was delivered in the dark. The first thing l did was inspect the tire tread. Sure enough there was less then 20 % of the tread left on each tire, l verified this against the brand new spare tire that matched the mounted tires. The vehicle is not even safe to drive on the streets with such a poor amount of tread left. The salesman told me the tires should be replaced and not to worry. Then after the paperwork was signed l asked when the tires would be replaced so the vehicle could be shipped. He recanted and said I’m not a mechanic, the tires were actually in great condition. The photos l sent the dealership the evening they delivered the vehicle proved otherwise. Typical bait and switch tactics. l have requested they make it right and replace the tires as they should have. As of now the tires have not been replaced but l have reached out to a local attorney to assist with the matter. More

Over the last week, I have called the Automax parts department 20 times, without any answer. The service department also did not answer. I finally had to call the sales number to get an answer. Lina tr department 20 times, without any answer. The service department also did not answer. I finally had to call the sales number to get an answer. Lina tried six times with no success, and had to walk over just to get a response. I've been waiting on a part for a week, with very real impacts to my life, and Automax can't even pick up the phone. Their excuse... "We're shorthanded." I never even received any notice that my part arrived, or was even ordered. I'm not getting paid to waste my time calling you. I'm not sure what your staff is getting paid for, since they are clearly not doing their jobs. My next stop after this experience is Google is reviews to let others know that they shouldn't expect any service at Automax. Entirely aggravated, More

Keith assisted us today, he was awesome!! Thank you Keith More

I will never purchase a vehicle or allow anyone I know to purchase a vehicle from this company. We had a leased vehicle that we traded into another dealership. Fast forward 4 months later and with us still purchase a vehicle from this company. We had a leased vehicle that we traded into another dealership. Fast forward 4 months later and with us still having to make payments the vehicle is paid off yet our money has not been returned for the difference of the payoff at the time of our contract. DO NOT BUY HERE!!!! More