Killeen Certified

This is the worst dealership I’ve ever been to! ! They advertise a “starting” price then add about 5,000 dollars in warranties that aren’t even needed! ! They advertise a “starting” price then add about 5,000 dollars in warranties that aren’t even needed! More

Horrible service and management . Do not buy here . Went in and paid cash for a car and they didn't not hold up to their end of the deal. Ignored phone calls and texts and were rude Do not buy here . Went in and paid cash for a car and they didn't not hold up to their end of the deal. Ignored phone calls and texts and were rude . More

Went in to buy a truck. By the time they added up all the mandatory dealer fees, I couldn’t afford the vehicle. They low balled my 2021 trade as well. When it came to financ By the time they added up all the mandatory dealer fees, I couldn’t afford the vehicle. They low balled my 2021 trade as well. When it came to financing the vehicle, I told them that I had my own financing. They mumbled under their breath that because we didn’t use them for financing, it was another $2,000 charge. Put it this way, I went to buy a truck for $68,000. When they got done “doing the numbers”, it turned into a $77,000 vehicle. The vehicle is probably worth $77,000, but don’t tell me you’re asking $68,000 for it. Tell me the truth. Everyone there was super friendly, but they stick it to you with the dealer fees. When I told them to give me my keys, I was not paying the fees, they came back with discounted fees. I totally lost my cool at that point. I did get my keys back and we left. More

Don't conform to the "new normal" in car sales. This dealership promised the listed price. I asked for list price & TT&L only to close the deal. Was told protection package (paint, windshield, G This dealership promised the listed price. I asked for list price & TT&L only to close the deal. Was told protection package (paint, windshield, GPS & reconditioning) "fee" (aka dealer mark-up) was mandatory. I stated it was not and to remove the charge. They tried to say I'll get you the "discounted" price for the package which to them = $3983. I asked for documentation that said package was completed on the vehicle = nothing. I asked for the original price of the package $9883. No original documentation, just the price sheet where they can play with the numbers all day. More

This dealership runs a bait and switch scam. They tried adding a $3000 mandatory protection package that was not included in the advertised price nor mentioned in the listing. Deal fell through They tried adding a $3000 mandatory protection package that was not included in the advertised price nor mentioned in the listing. Deal fell through because they refused to remove it. Please be aware that you will pay $2k-$5k more here than the price they advertise. More

Trust worthy and will try to get the deal with you and let you know that you have a great opportunity to What you want. let you know that you have a great opportunity to What you want. More

Salesman Austin Thomas was very helpful in taking more pictures of the vehicle I was interested in. Also used FaceTime on my iPhone with him and it made it a more personalized experience. I could intera pictures of the vehicle I was interested in. Also used FaceTime on my iPhone with him and it made it a more personalized experience. I could interact with him and see the condition of the vehicle as if I was there. Virtual reality car shopping at it’s best. More

Have been in contact with a sales representative for the past four days. Scheduled an appointment today to see and test drive the vehicle. Low and behold when I arrive said sales person is off. Passed aroun past four days. Scheduled an appointment today to see and test drive the vehicle. Low and behold when I arrive said sales person is off. Passed around to a manager and then another sales person just to find out the truck is still in presale inspection. One would think that over a four day period that someone would have made sure the truck is ready. Didn't happen just like the sale that didn't happen. More