Kia of Wilmington

Very skillful techs Great service from everyone. The tech has a great approach and skill in consulting with customers, having the patience to work with me in evaluating Great service from everyone. The tech has a great approach and skill in consulting with customers, having the patience to work with me in evaluating subtle symptoms, and even riding along with me to diagnose the vibration and steering issues. My Sorento needed an alignment and wheel balance. This was a tremendous learning experience for me, because this is my first vehicle that needed an alignment prior to replacing the front struts. Now my Sorento tracks straight and true again, just like when it was new. And the wheel balance eliminated the vibrations! More

great experience. David Jackson An absolute great experience buying my first car. Friendly and helpful people. Didn't "dick" me around. They tried their best to work with my requirem An absolute great experience buying my first car. Friendly and helpful people. Didn't "dick" me around. They tried their best to work with my requirements. Highly recommend working with David Jackson. More

Don't believe the Internet price Found a 2012 Kia Soul on Web page with an e special price. Contacted Dealer via email and was given same price. Set up test drive appointment and drov Found a 2012 Kia Soul on Web page with an e special price. Contacted Dealer via email and was given same price. Set up test drive appointment and drove an hour to Dealership. Met salesman and took car for test drive. Upon my return to Dealership we sat down to work on deal. I had gotten pre - approval for my loan from my credit union. Low and behold because I was not using Dealership Financing the price of the car was now almost $1000.00 more. Are you kidding me. Needless to say I walked and they are out of a sale of a fully paid for car. There's something wrong with this business practice. Don't believe the E Pricing. More

Bought car Dec 26, 2012. Today is March 25, 2013... still waiting for registration. On Dec 26...Walked out and looked at 2 cars. No test drive yet, but when we returned, there were finance numbers on the t waiting for registration. On Dec 26...Walked out and looked at 2 cars. No test drive yet, but when we returned, there were finance numbers on the table for us. I was told I could not afford the car I wanted. Ummm... I got the car I wanted and paid $200 less then their original quote! (honest) Bought car without extended warranty cause I buy new every 4 years. (We declined this and the service contract with Erin the finance mgr.) But They added ext. warranty anyway As well as a service contract that I said I DID NOT want cause we use Firestone for oil changes. I called the finance mgr as soon I got home... They finally agreed to refund extended warranty. a week goes by and had to call about resigning contract... they said they sent the $ to bank to apply to principal of the car loan. (Really?) Oh and did I mention that this was the 3rd car my family had bought in the last 3 MONTHS from this dealer? (and the last). Demanded they contact the bank and redraw the contract as agreed when we purchased the vehicle. They agreed but it took 3 weeks. Went to resign contract and was told I may have to wait anywhere from 5 minutes to 5 hours cause they would not interrupt the finance manager cause it could upset the customer she is with! (honest) Finally resigned the contract for the correct amount with reduced my payments by $75+ per month. Still waiting for my registration. They had to reissue me t-tags cause mine expired only after I refused to leave with expired tags. (yes they told me that they would pay for any ticket I may receive.) It was only after I demanded that in writing did they magically come up with new t-tags! Disgraceful! Fortunately I absolutely LOVE MY KIA OPTIMA EX!!!! More

Kia of Wilmington is an Excellent place to do business! Kia of Wilmington is an Excellent place to do business! My family has done business with this dealership for many years, and wouldn't go anywhere Kia of Wilmington is an Excellent place to do business! My family has done business with this dealership for many years, and wouldn't go anywhere else! More

Okay, so we went in there on Monday, January 31st, 2011 and asked the first available salesman about the 2011 Kia Optima. He immediately responded that they do not sell the Altimas, and if I want one, I sh and asked the first available salesman about the 2011 Kia Optima. He immediately responded that they do not sell the Altimas, and if I want one, I should go to another dealer instead. Well, Kia has the Optima and Nissan has the Altima, that much is true. Too bad the Kia of Wilmington "salesman" was not told by someone over there that Kia is supposed to be making and selling the Optimas, and not some other car maker. Maybe I should go over to a Nissan dealership next to see if they have the Kia Optimas? There is one other Kia dealership in Northern Delaware, in Newark, so I went over there as well. I was told they have two Kia Optimas (at least they have heard of this new Kia model!!!), but then they said that they had none of them at the dealership, after all, but instead I should go to over Christiana Mall (quite a distance away) and look at the Optimas parked over there at the entrance to the new Target Superstore! I kid you not. I did not go there, obviously, and will in fact drive up to Pennsylvania next to see if these Kia dealers are of the same overall quality there as well. I may go to one or two more Kia dealers, and if this incompetency continues, will simply pick another brand. Too bad for Kia spending so much dough on fancy TV spots on their Optima, when their dealers obviously cannot sell the car. More