Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Kia of Wilmington

Wilmington, DE

Overview
Employees
Reviews
Vehicles
4.7
346 Reviews
Kia of Wilmington was originally founded in 1916 as Delaware Motor Sales. In 1982, the current ownership assumed control of our AutoTeam Delaware dealer group, with Kia of Wilmington being added in 2009. We consistently earn Customer Satisfaction Ratings above Regional and National Levels, and we offer a great selection of services and amenities for both Sales and Service that we like to refer to as our Kia-Guarant-ia! Vehicle Purchase Kia Gurant-ia: A Personalized Sales Experience ** Great Vehicle Pricing ** Over 175 New, Certified, & Pre-Owned Kia Vehicles to choose from - In Stock, In Transit, and In Build Status ** "Start My Deal" online Payment Tool - Customize Your Payments including Tax, Checkout with PayPal ** Finance & Credit Experts ** Home Delivery Vehicle Purchases ** We Support Our Local Community!!! Service Visit Kia Gurant-ia: Available Valet Pick-Up and Drop-Off ** Free Loaner Vehicles ** Free Shuttle Service ** Free Multi-Point Vehicle Inspections ** Free Car Wash ** Competitive Service, Parts, & Accessory Pricing ** Free In-Dealership Amenities for Wait Services ** Kia Factory Trained Technicians ** Genuine Kia Parts & Accessories!
Contact Dealership
View Awards

1603 Pennsylvania Avenue

Wilmington, DE

19806

Directions

By Type

Showing 346 reviews

March 08, 2022

Friendly service, straight forward answers to questions, comfortable waiting areas, good coffee/water, phone charging, and an all around courteous experience. I felt valued as a customer and treated well as More

by JMCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Maddox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Hutson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 23, 2022

Hello this is Dave Johnson I bought a 22 telluride and Al was a big help to me. Receiving my new car I have some extra things done to my telluride 2022 from the service department and the technicians did a f More

by David N. Johnson Jr.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Maddox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Waychunas
Jeremy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimberly Ellsworth, Shawne Watson
Report | Print
January 15, 2022

Al Waychunas treated me poorly and was angry even before I walked in. As a result he provided horrible service to me which has resulted in an inconvenience to my car. Even before. I confronted Al, he was ru More

by Detacarze
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Al Waychunas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2022 -

Detacarze responded

You guys delete negative comments then block the people who made them. There is nothing you can do to rectify this. I will be completing services elsewhere, where I know it isn’t just about money to you guys.

Jan 15, 2022 -

Kia of Wilmington responded

We sincerely apologize for your poor experience. We would like the opportunity to contact you to discuss further. Please contact Greg Ritter, our Service Director: 302-656-3100.

Jan 15, 2022 -

Detacarze responded

I usually don’t call back on places I don’t intend on returning to, but i did today. And Greg is nowhere to be found. Shows how much he cares for this business. Pathetic incompetence in its most obvious form. Good riddance

Jan 15, 2022 -

Kia of Wilmington responded

Greg will be available at 7:30 am on Monday.

Jan 15, 2022 -

Detacarze responded

Well its too late. Flopped. Al Waychunas ruined any opportunity of rectification. With the way Al treated me and treats other human beings, Greg should be available on weekends. Complete bullying and nasty & inappropriate behavior. Al had no ability to comprehend complexities, you really need to hire intellectually capable service managers. Its even worse he has a terrible attitude. I will instead be spreading the word and filing complaints with Kia and other proper channels. Al will be the reason your dealership closes and Kia continues to hemorrhage money. I will be going to Martin, as they know how to provide sufficent service and aren't incompetent leeches like you guys. Al Waychunas has ruined by experience so bad, I will actually not be purchasing another Kia after this one dies. I will be looking into German vehicles. Even with their level of expenses, I will always be saved the mental taxation that Al forces customers to expend.

Jan 15, 2022 -

Detacarze responded

It was simple, all Al had to do was know how to treat people and have actual automotive knowledge and I would have been on my way. Instead, all he has brought was bad publicity, poor service, and a lost customer. And I know if he is still employed, I will not be the last. I mean look at the historical reviews. Al has a terrible track record and no rectification has been put in place. Maybe its a collective look you guys need to take and maybe revaluate what you want to do with your professional lives. We need people who care, not this. Best of luck.

Jan 17, 2022 -

Kia of Wilmington responded

The primary issue is this: You had your vehicle diagnosed by another dealer, but did not proceed with the repairs at that facility. You then requested our service department fix the issue, but refused for our technicians to confirm and re-diagnose the issue. The bottom line is that we don't simply fix issues pointed out by other dealerships. Vehicles are complex mechanically, therefore, our policy is to diagnose an issue prior to repair. There is a cost to that. That is how we do business. That is as transparent, up front, and clear a business policy as we can state. Additionally, all Kia dealerships in our local area are independently owned. Therefore, a diagnosis of a service issue at one dealership does not carry over to another dealership even though the brand of the vehicle is the same. We certainly apologize for your frustrating interaction with Al. If you want to discuss this further we are available by phone. Our Service Director has attempted to contact you on the phone. We've kindly asked for your return call.

Jan 17, 2022 -

Detacarze responded

If you're going to lie about what happened in order to try and devalue my experience then you're really exposing yourselves now. Al is also one of the main issues here that you refuse to address. You can wax eloquently all day, but you've still lost and will continue to lose customers. Your business practices are not clear, nor are they practical for consumers. Martin Kia does not have this problem, they provide complete transparency and even have taken in other diagnostics. So I will be going back to them. Again, there is nothing you can do to resolve this issue as Al already dropped the ball. The damage to my Kia now that it has delayed service has been already been done. Want this to not happen again? Do some house cleaning, maybe take courses on professionalism. Word will continue to be spread. It starts with Al Waychunas. Goodbye.

September 04, 2021

Curtis and Josh were awesome. They made the buying experience fast and easy. I would recommend them to anyone who wants to purchase a car. More

by Jade
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Hutson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Fitts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2021 -

Kia of Wilmington responded

Thank you so much for the five-star review!

August 30, 2021

The entire crew was amazing!!!! I’m from Nj and I was serious about buying the car so they came down, picked me up and I drove away in my 2022 telluride! My entire experience was excellent! I’m sure they More

by Porschrogers4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Fitts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Spence
Report | Print
Sep 17, 2021 -

Kia of Wilmington responded

Thank you so much for the five-star review!

May 17, 2021

Kia of Wilmington provide a very high quality sales and service experience. The staff are friendly and appear to get along great with each other. The showroom is also very clean and professional looking. T More

by KiaOwner2021
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2021 -

Kia of Wilmington responded

Thank you for the five-star review!

April 25, 2021

This dealership is a FRAUD!!!The sticker price shown on This dealership is a FRAUD!!! The sticker price shown on the internet one day changes overnight and they add bogus charges to inflate the MSRP like More

by rjferranti
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Jamie Connell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Sessoms
Report | Print
Apr 26, 2021 -

Kia of Wilmington responded

We apologize for the miscommunication. On some vehicles we do install dealer-added accessories. A better explanation of the accessories should have been offered; which often include items like mud guards, wheel locks, all weather floor mats, and can additionally include paint-sealant protection coatings. Regardless of these accessories, we missed the opportunity to discuss this with you. If you did not wish to have these accessories included on the vehicle of your choice, THAT should have been the only conversation. Our General Sales Manager will try reach out to you.

Apr 26, 2021 -

rjferranti responded

Got a call back from Kia of Wilmington GM He apologized for all the problems and offered us a new dealer and offered to deliver the vehicle to NJ. That makes amends for the poor treatment at the dealership with their personnel. Richard Ferranti

April 16, 2021

Would not recommend doing business with this dealership. Dealt with a yo yo financing deal and had a nightmare of a situation. Definitely do your due diligence before giving them your business. More

by Duffya2008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Drew Baker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Sessoms, Don Shrewsbury, Christine Jenkins
Report | Print
Apr 18, 2021 -

Kia of Wilmington responded

1. We are NOT the bank. 2. YOUR personal credit determines the banks approval. 3. YOUR personal financial details that you provided to the bank was what was questioned in the funding process by the bank. We do our best to accommodate all of our clients. Our primary objective is to sell and deliver cars and have completely satisfied clients. It is only in very rare circumstances that these types of situations occur. We are VERY sorry for the poor experience, but at in the end, it was the bank's funding department that determined the outcome.

Apr 18, 2021 -

Duffya2008 responded

Lies. You should have had everything finalized before I took the car off the lot. You should have never told me I was approved for financing and had me sign a contract when I left. There’s nothing in that contract that says the deal was contingent....

Apr 19, 2021 -

Kia of Wilmington responded

It is to our discretion to release a vehicle contingent upon any bank's funding department giving final approval once they receive ALL paperwork, including the bank contract you signed. As an industry, we offer this as a courtesy. However, we are not the bank, and if the bank's funding department refuses to fund a contract, then the alternative is to either pay cash or return the car. In this instance, you graciously returned the vehicle. We empathize with your frustration. However, your ultimate frustration must be upon the parameters with which the bank declined to fund the contract, not with our dealership. If you have any further questions or concerns, please contact Don Shrewsbury, our General Sales Manager, or Lee Asher, our General Manager.

Apr 19, 2021 -

Duffya2008 responded

And this is what’s called a yo yo sale, call it what it is.

February 08, 2021

The worst service. My 2017 Kia Sportage has engine issues. The same issues that created a class action lawsuit against kia. There are over 100 complaints of 2017 kia sportage and the engine. We took More

by 2017 Kia Sportage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Karen Millar
Other Employees : Al , Mike Matteo, Kimberly Ellsworth, Lisa Bingham
Report | Print
Feb 09, 2021 -

Kia of Wilmington responded

Hi, We are terribly sorry for the poor experience. Unfortunately, this is between Kia (The manufacturer) and yourselves. We did not build the engine. Please contact Kia Customer Service at 1-800-333-4542. We're sorry we could not be more helpful.

Feb 10, 2021 -

2017 Kia Sportage responded

No you did not build the engine but you are in charge of fixing it. But you lied about the issue, the paperwork proves that and your crappy attitude and customer service proves this is by far the worst service department. But like i said before, you are just putting the blame on someone else. Thank you for proving that also. Thats all i needed.

December 01, 2020

Had a great experience and Drew was quick and got the job done. Very efficient and helpful! Will use again and recommend to others. Got the very car i wanted and am very happy! More

by Emalascalza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2020 -

Kia of Wilmington responded

Thank you so much for the five-star review!

1
2
3
4
...
35