Kia of West Chester

I had to give this review especially due to rejected loan application . I didn't have a good credit and I had to go through a loan adviser website , and based on the approval odds Kia of west Chester gav application . I didn't have a good credit and I had to go through a loan adviser website , and based on the approval odds Kia of west Chester gave me a call back . The sales person said he is confident that I would get approved and that is why based on the soft credit pull I got the call back . After many rounds of discussions I have decided to go ahead with a model and I went and submitted my consent for CC. Immediately after check they have asked me for a co signer . I got shocked after hearing that I got rejected due to the min score requirement (Which is against what was initially discussed) I did ask this question many times about credit and I got positive response , if they cannot take my score they would have outright said that .The only thing I end up was one more hard hit to my credit and couple of visits and many phones emails . I will not recommend this place to anyone , More

Get ready for a slimy experience The sleaziest business I've ever went into. They send out these scratch off fliers showing you won a TV. I knew there was a catch but was curious. The sleaziest business I've ever went into. They send out these scratch off fliers showing you won a TV. I knew there was a catch but was curious. After they collect your details they try to fit you in to a used car. When you aren't a fit, they break the news that your promo code had to match against two on display in the store. This is alluded to very ambiguously in the fine print which is still difficult interpret. Seriously, never do business there. I feel like I need a shower after leaving. If they can stoop to this level of marketing, imagine their level of honesty regarding other aspects of their business. More

lack of ethics in business - complete scam Hello Everyone, I would like to share my recent experience with Kia West Chester in Pennsylvania. March 18th I reached out to Kia West Chester Hello Everyone, I would like to share my recent experience with Kia West Chester in Pennsylvania. March 18th I reached out to Kia West Chester regarding a Telluride SX with Prestige package, and Internet Sales guy – Matt point me to one of the floor salesperson – “Joe”. March 19th - Joe Confirmed by email they had the car available, and sent me pricing and conditions via email transcript below: “Riccardo, Good afternoon I sent a a email last night not sure if your received it. Lease price on Kia Telluride SX with 2000 down and 15kmiles a year 579.91 and we will make and additional payment of 579.91 first payment will be in 60 days? The vehicle will is bound and should be here today. Give me a call with any questions or to schedule a time to come in and do paperwork before you leave for business tonight.” March 20th – Joe told me that someone else sold the car, but another unit with exactly same configuration would be arriving by end of the week (03/22) and I should put a $500 deposit to ensure the car would no be sold to anyone else. He advised that in case I changed my mind and decided not to buy the car, they would refund my deposit. I agreed, made the deposit, and we moved forward locking the deal. Making a very long, unpleasant, and exhausting story short, we have been going back and forth since 03/22 with promises of delivering a car the “following” week, next month, and etc. until last week. All conversations were documented by text messages and emails. June 20th – Joe texted me asking when I would like to do the paperwork as the car would be delivered by end of the month. I told him I would like to avoid busy days at the dealership, and agreed that starting all paperwork done Tuesday or Wednesday would be easier. June 25th – I texted Joe to follow up on a time that would work for him, and we set the appointment to get everything done. When I showed up at the dealership Joe presented me a completely different deal and tried to charge me $5196 in markups. The overall leasing deal was over $8000 more expensive than presented via email. Summarizing the appointment and the discussion, he yelled at a me (customer), said I should be thankful I would be one of the 3500 fortunate Kia customers driving a Telluride SX Prestige this year and just pay the markup. He said the market changed and the dealership would no honor pricing agreed upon deposit. Even after I told him I would not pay one penny over MSRP and available incentives, he kept insisting that I should just buy the car. No manager, or any other employee present at the dealership intervened to amend the situation at the occasion, or called to apologize on behalf of the leadership or Kia. My thoughts: 1. Market may change, but you have to honor whatever you agreed with your customer, especially when you ask a deposit to lock the deal and reserve the car. Even if you sell with a loss which is not the case you must honor the deal. 2. Even after 3 months in touch and having agreed on a deal back them he didn’t have any historical information (emails and etc) handy when I arrived at the dealership. I would expect him to be prepared, have all the info handy and know exactly what was discussed since day 1. 3. I could be wrong but you never yelled at a customer. I am extremely disappointed and frustrated with the customer service from Kia, their dealership, and how (DO NOT) appreciate a customer that has been patiently waiting for 3 months. I will recommend everyone I know to stay away from Kia, specially Kia of West Chester as they have such bad business ethics and customer services skills. Regards. #kia #kiamotorsamerica #kiamotorsworldwide #kiatelluride More

New car Great service very helpful, great pricing and very friendly. Great communication skills, one of the best services i have ever experienced with purchas Great service very helpful, great pricing and very friendly. Great communication skills, one of the best services i have ever experienced with purchasing a car. More

KIA Has Done It Again!! As a previous owner of a KIA, I already knew I was not going to be disappointed. I made one single call to Anthony “BEEP” Wilson of what I wanted and As a previous owner of a KIA, I already knew I was not going to be disappointed. I made one single call to Anthony “BEEP” Wilson of what I wanted and he made things happen as promised!!!! The whole process was smooth, my options were laid out and explained in full detail so I could make the best option for me from beginning to end! I am totally LOVING my 2020 Moss Green Telluride... that thang is “craaaaaazzzzy”!! More

Working with Victor at Kia of West Chester Victor was extremely helpful and knowledgeable when it came to my questions I had when leasing my car. It was a simple process and he was easy to work Victor was extremely helpful and knowledgeable when it came to my questions I had when leasing my car. It was a simple process and he was easy to work with. I had a nice experience working with him and recommend him to anyone looking for a car in the area. More

Amazing service This place is top notch. Kias are even better. Been working with Beep for almost 10 years. No need to go anywhere else, process is easy as can be. This place is top notch. Kias are even better. Been working with Beep for almost 10 years. No need to go anywhere else, process is easy as can be. More

New Car Harry was a great help! We had a great experience at Kia of West Chester! I would definitely recommend it to anyone looking for a car! Harry was a great help! We had a great experience at Kia of West Chester! I would definitely recommend it to anyone looking for a car! More

They do what they say and great customer service! I was contacted by the dealership after filling out an online credit application. Brandon called me and went over the information and started the pro I was contacted by the dealership after filling out an online credit application. Brandon called me and went over the information and started the process. He set up an appointment for me on the weekend, which was great. I showed up early and was met by a young salesman named Harry. He pulled up the information I had already sent in and got me started looking at vehicles. I had an idea on what I wanted but because my credit score was low, I wasn't sure what I would be able to get. The 1st car he showed me was a 2012 Soul!+. It was in great shape and low mileage. The price was below blue book. After I decided, I met Tom, the general manager. He and Harry made sure I was well taken care of and answered any questions that came up. Everytime I was waiting for something to come up, they assured me everything was good. I left a few hours later with my car and couldn't have been happier! These guys really mean it when they say they will work with any credit situation! I highly recommend them if you are looking for a great car at a great price! More

Amazing Service and Amazing Staff KIA of West Chester was the best car buying experience I have seen. They truly listen to what you need and what fits your financial shift. Our Sales p KIA of West Chester was the best car buying experience I have seen. They truly listen to what you need and what fits your financial shift. Our Sales person Harry, is very professional but makes the process that much better by the fun he can have. 100% recommend Kia, Harry, and Sharif to anyone looking for a new/used car. More