Kia of West Chester

The dealership is unprofessional and takes advantage of their customers. They lied about vehicles in stock and then presented a vehicle as AWD when in fact it was not!! In the months following the purchase their customers. They lied about vehicles in stock and then presented a vehicle as AWD when in fact it was not!! In the months following the purchase I had been disrespected by the staff and it's nearly impossible to get anyone on the phone to speak with. Once you do they will not answer your questions More

Everything went very smooth. Salesperson was very nice and helpful with the whole experience. She had a great friendly personality and helpful with the whole experience. She had a great friendly personality More

BUYER BEWARE! DO NOT DO BUSINESS AT THIS DEALERSHIP! That sums up the opinion of this 11 year customer of Kia of West Chester. I bought 3 vehicles in that time an DO NOT DO BUSINESS AT THIS DEALERSHIP! That sums up the opinion of this 11 year customer of Kia of West Chester. I bought 3 vehicles in that time and leased my last car 3 years ago. At the signing for this lease the finance agent at the time verbally stated and showed me the exact price I would have to pay if I wanted to keep the car at the end of the lease. Fast forward to the present when my lease term is ending. I decide that I want to keep the car and contact Kia of West Chester for assistance. For 2 weeks I asked for the buyout package to send to my credit union for financing. Finally, when I express my frustration of not getting this paperwork I'm quoted a price $1000 above my contracted buyout price. I'm put in touch with the GM Tom Burrows who tells me that it's Gov. Wolf's fault and that the dealership charges everyone $1000 and it wouldn't be fair to not charge me or to make decisions on a case by case basis. Thanks for valuing my 11 years as your customer! After some research I learned that Gov. Wolf did indeed allow dealerships to add this $1000 to the price of vehicles sold to help them through the covid-19 crisis, but it is voluntary for the dealerships (of course Kia of West Chester jumped on the opportunity to screw over their customers.) Thanks for looking out for the little guy, Gov. Wolf! But that's a topic for another time. I searched on Better Business Bureau website and found out Kia of West Chester has a D- rating. After reading other reviews of Kia of West Chester I guess that D- is well deserved. I searched other dealers and found one with an A+ rating and went there. My salesperson was super! I was treated as a valued customer, even though I was a new customer. They don't charge an extra $1000, but it doesn't matter because I bought a brand new Kia Soul and they have my well maintained, low mileage leased car to sell to another valued customer. I guess I got the last laugh this time, Kia of West Chester! Jim Sapala, you should be ashamed! Your dealership used to be a nice place to buy a car, sadly it is far from that now. BUYER BEWARE! DO YOUR HOMEWORK BEFORE DOING BUSINESS AT KIA OF WEST CHESTER! More

Went through the buying process and got to the numbers. They wanted to charge $5k OVER msrp because the vehicle was in such high demand. They had 10 on the lot. I explained I would never pay over msrp and They wanted to charge $5k OVER msrp because the vehicle was in such high demand. They had 10 on the lot. I explained I would never pay over msrp and left the dealership. Got 1 minute down the road and received a call that they would eliminate the $5k premium. Struck a deal with them on the phone and got the finance guy to start crunching numbers as we went to pick up our son from sports practice. Picked up our son and called the dealership back to talk to the finance guy. Spoke to Kelly (Sales Manager) on the phone. He informed us he would no longer honor the deal we struck and would not be selling us the car. Asked to speak to the General Manager. Kelly kept us on hold for over 5 minutes while he “tried to get the GM for us. In the meantime, we called the salesman (who was great) and he told us the GM wasn’t even in that night. Finally spoke to Kelly again who told us the GM was busy and would call us back the next morning. We called the GM the next morning and never received a call back from him. You cannot trust this organization. It’s pretty clear they have poor business practices and should be avoided. More

HORRIBLE HORRIBLE CUSTOMER SERVICE.... You would have thought I went in and asked for a free vehicle, throughout the process I was given attitude and rushed, I was upfront with my salesman about shopping thought I went in and asked for a free vehicle, throughout the process I was given attitude and rushed, I was upfront with my salesman about shopping but unbeknownst to him I had a check in my pocket ready to go but I didn’t want to give that info up. I was literally about to sign paperwork but stopped my salesman Chris and Manager Jacob briefly to call my son to consult about figures. The entire atmosphere changed when he asked about how the dealership came to it’s price and what rebates or interest they used. The sales manager instead of trying to soft close my deal flat out says in a rude manner “What are you doing here today you wanna buy our car or somebody else’s” ... my son questioned whom he was asking that and next thing I know the fake professional is arguing on the phone with my son. I’m utterly appalled at the level of service received here, I guess when the owners son is a manager he can say whatever he likes without penalty and the general manager Tom refused to mention and reprimanding and attempted to brush it off, maybe because I’m a woman or they didn’t think I could qualify or pay but I’ve been rubbed entirely the wrong way and warn people before visiting this abomination. More