Kia of West Chester

Lots of folks giving this dealer a bad shake. I'm more positive. Purchased a 2012 Optima Hybrid. I had an overall enjoyable experience. I may have gone in a little more prepared and with a different min positive. Purchased a 2012 Optima Hybrid. I had an overall enjoyable experience. I may have gone in a little more prepared and with a different mindset/preparedness than others. I used my own bank to finance and had an autodraft. Their rates were better than Kia advertised. This kept me from the whole "what payments are you looking for" and "how much are you looking to spend". I said right off the bat that those things didn't matter....because....I had researched the going rates at other local dealers, the KBB value, and the invoice price for the model and had them with me. I knew what I needed to pay, ballpark on trade ins and tax/tag implications. I was also doing a two-for-one trade in. One car was a late model car with more than the standard amount of miles and the other was olderand in fair condition with over 160k miles on it. I took the newer car to a few dealers to sell to them prior to my visit to get a fair price. Kia, although I begged to give me a little more than what I had received at others, was at least able to match. I believe the price I received on the older car was fair. Additionally, I was looking at two models, both the 2012 Hybrid and the standard 2013 EX with similar package. As they were "eager" to let go of the 2012 Hybrid, I thought the number they came back with was good, and I was able to negfotiate with them a bit further. As far as I could tell from my research, I paid below invoice price. I didn't feel I got the run-around on either car and they quoted me prices off of MSRP. I did not opt for any additional packages. Car is sharp, well complemented and performs as told by salesman. More

This is the second time we visited this dealer for a new car purchase. This is the second time I received the same sort of treatment with their sales tactics. The first visit I just blew off thinking it was car purchase. This is the second time I received the same sort of treatment with their sales tactics. The first visit I just blew off thinking it was just a bad salesman or he was having a bad day. After the second visit, I am convinced this is their sales tactic. First, trade-in, all other dealers quote "Blue book" value as a basis. This dealer quotes the auto auctions and when questioned about it, the salesmen say, That blue book value is good for you to know but we give auction value. Second, new car value. The don't budge off MSRP price, minus any manufacturer discounts. Each time back to the sales managers office results in just another way of twisting the numbers to make it look like they are working with you but they still are asking for MSRP. I'll never waste my time there again. I'll travel the extra 10 miles to another dealer. More

This service department does lousy electrical work the harness caught fire and they wont fix it it caught fire the day the warranty expired... the district service manager was notified and made the dicisi harness caught fire and they wont fix it it caught fire the day the warranty expired... the district service manager was notified and made the dicision not to fix the car with out talking talking to me I find that very suspious. More

This was the 4th KIA I went to and Paul Rutt and the manager gave me what I thought was the best deal. Salesmen Paul and Manager had the car ready in 30 Minutes. manager gave me what I thought was the best deal. Salesmen Paul and Manager had the car ready in 30 Minutes. More

I had an wonderful time dealing with the sales person and sales manager. They were informative, concerned about my budget, and listened to my needs. I bought the new Sorento I always wanted and left with it sales manager. They were informative, concerned about my budget, and listened to my needs. I bought the new Sorento I always wanted and left with it the same day. So far, I've had the vehicle for 3 months and the follow up with Chris was helpful, and my first oil change is scheduled for next week. More

Purchasing a new Kia from here may not be as bad as what i have gone through. Let me start this off by saying that some of the issues may have been on my end. I bought a 2006 VW gli about 304 months ago and i have gone through. Let me start this off by saying that some of the issues may have been on my end. I bought a 2006 VW gli about 304 months ago and thought it was going to be a great purchase, Looking up the value on KBB Kia dealership seemed to be right on with the pricing from what i could tell. the two people i dealth with Chris burke and Dennis were excelent to deal with, I would have no issues dealing with them again if i wanted to buy a new kia. Or if a family member wanted to buy a new car. But unfortunately this was not the case for me. Once i drove the car home i noticed alot of things that were wrong with the car physically that i didnt notice when sold the car. The liner of the cars interior is ripped, the gas tank lid didnt shut properly, different areas of the silver paint has chipped off. These issues all would fall under my own fault because i should have noticed them, but i think it would be nice if something was that screwed up that they would atleast try to fix it. Here is where the problem really started. After realizing that the issues on the inside of the car can be overlooked by compairing it to the xxx i drove before. i decided to forget about them and just enjoy the car for what it is. Then a few days after the purchase the CEL came one. This seemed strange because they said they had worked on it when i bought the car and it should drive like brand new. This of course was not true and if it was true then what comes next means they have no idea how to work on anything other then a KIA (which i suppose is fine sine i bought a VW at a kia dealer). The Check Engine light was originally came up as a Coil Pack error. Which VW actually had a Recall on so that seems interesting that it wouldent have been fixed when they worked on the car. So i brought in the car and they stated that it was probably due to the fact that someone had used the wrong type of Spark plug in the car and that was setting off the CEL, another thing that one would think would have been noticed when they "worked on the car". They gave me back the car and within a few days it came back on and i brought it back in. They looked at the car for about 2 weeks aimlessly trying to figure out what was wrong with it untill finally they decided that they had no idea and brought it to YBH (which if you live in the area and want a VW, i would recommend them 100 percent). At YBH they replaced the wireing to the coil pack and gave it back to kia, then they called me and said to come pick up my car and so i came to get it, Once i got into the shop area they came up to me and told me that it infact had the CEL on once again and would need to take it back to YBH. took it back and it turned out to be a Fuel Injector that went bad. After they fixed that issue i came and picked up my car and they said they would send out the paperwork to my address (which i still havent received). That brings me to about the 3rd month of owning a car that the Dealership had longer then i have. I drive around for a few days and i notice that the car starts to smell of gas when i drive. A smell that really doesnt do it for me as it probably doesnt for many people so i give the dealership a call and let them know this, They told me to come in and they would take a look at it. Apparently they thought that it was because when they redid the fuel injector gas got onto the airfilter and that was the smell. so they cleaned off the engine and replaced the airfilter. I drove it for a few more days and the smell kept coming. Then my best friend the CEL came back on again so i took it into the shop one more time at which point i was told that they could not help me and that i should take it to a VW dealer and it should be covered under warrenty (which it wasnt under the one that i had). Now to be fair nothing has cost me a penny up untill this point and they gave me a loaner kia for the 4 weeks they had my car. So i remained calm when they pretty much xx'ed thier way through my issues. I called YBH (which i stll would recommend, Excelent service, Decent pricing, and if a recall does show up, they do not hesitate resolving the issue for you). and tell them the issue. no more then 2 minutes after i tell them that it smells like gas in my car they tell me to bring it in right away, something that the KIA dealer just kinda pushed off and had me drive a week while the smell ran through my car. I took it into them and they found that it was a Fuel Evap Pump that was the issue and i had to pay 500 for the part and installation. I would never buy a used car from KIA of West Chester again, and it would be darn difficult to try to even recommend them to anyone else. More

Be very cautious of the deal they are currently offering - No Payments til July. They would not disclose the name of the bank and interest rate until I agreed on a monthly payment. Bad feeling about the dea - No Payments til July. They would not disclose the name of the bank and interest rate until I agreed on a monthly payment. Bad feeling about the deal I was offered. Suspect the final offer came back higher than what I was willing to pay just to get me out of there. It worked. More

I received an email that ALL Kias were being sold below invoice prices, and that they were offing 120% value for trade-ins. But the price for the car I was interested in they wanted full MSRP! For trade invoice prices, and that they were offing 120% value for trade-ins. But the price for the car I was interested in they wanted full MSRP! For trade value they only offered me 90% of KBB value (and my car is in excellent condition, with low miles). The email specifically said that new models of the vehicle I was interested in have arrived just in time for invoice sale. I guess since my salesman was the guy in the commercials they thought I would pay more. Prices everywhere else were $1,000 less. Their commercials are such BULL! all lies! This place is CRA-ZY, if they think I was going to pay MSRP. More

I went to KIA of West Chester for about 3 years. The service was impeccably done when Charlie was supervising the work or doing the work himself. Unfortunately Charlie took a leave of absence and I had service was impeccably done when Charlie was supervising the work or doing the work himself. Unfortunately Charlie took a leave of absence and I had the bad idea to let them change my timing belt. The belt was never correctly adjusted. I called them to make an appointment but they wanted me to leave the car for a couple days. 6 months later the belt and the axis broke. Do not go there unless Charlie is present. The rest of the technicians are useless. More

Went to purchase a new car. Spent hours at dealership, in negotiations and test drive. Agent went to sales manager to get revised price..after 20 minutes of waiting..again...I noticed all the sales agents ha negotiations and test drive. Agent went to sales manager to get revised price..after 20 minutes of waiting..again...I noticed all the sales agents had left all customers in showroom while yucking it up with sales manager in his office. Tey were looking at something on his PC and all laughing. Disgraceful! My time is valuable and didn't appreciate them goofing off when I was there to purchase a car. I walked out. Was chased after by another agent..was told they were watching a motivational sales presentation...first of all shouldn't this be done when there are no customers. Second of all..they weren't watching a sales motivational presentation. More