Kia of West Chester

This was my first car purchase after being handed down my Grandfather's 1993 Chevy Cavalier. I was hesitant due to its value in my eyes being my Grandfather's; however, my car was on its last legs (the ICU Grandfather's 1993 Chevy Cavalier. I was hesitant due to its value in my eyes being my Grandfather's; however, my car was on its last legs (the ICU of cars if you will). When I contacted KIA of WC I was looking into just getting prices so I could shop around; however, Donny was probably the best--better yet probably the only representative who would have listened and talked to me as much as he did. I no sooner placed a questionnaire into their system and he contacted me within approximately 5 minutes at the most. He asked if I truly needed an SUV or if he could better place me in a smaller car. After we discussed my needs and if I could have anything in the car that I wouldn't necessarily need, he ended up finding me a perfect Sportage which fit my needs. We scheduled for an 8:30am Saturday test drive and when I got there a little early, he pulled around a brand new never been driven before Sportage in Mineral Silver. During the test drive I fell in love with the car and by 9am or so, I was filling out paperwork. I never once felt like a commission to Donny and never got the feeling of being rushed out the door so he could have other appointments. He was confident which made me feel at ease that he was truly helping me in the purchase rather than shooing me out the door in something I may not truly need. While I was getting the paperwork signed Donny was with another individual and once I was done he made sure I had been kept up to speed on the detailing of my car and never once did I feel like I was being taken for a ride. All in all, this is a fantastic car dealership & I couldn't be happier with the help or the representative I had help me! More

I have had difficulty with the dealership since I bought my Sorento. I needed to send the car back three times every time I had to have a repair on a new car. One one occasion, I was told a repair was under my Sorento. I needed to send the car back three times every time I had to have a repair on a new car. One one occasion, I was told a repair was under warranty, then I was charged over a hundred dollars for something I was told would be free. The communication is poor, the quality of work is poor. It has been a bad experience from the start. More

I made a purchase from Kia of West Chester and had the pleasure of working with Zak. I use the term, "working" because it truly was a partnership. Honest and helpful and a great experience. I got a 2012 K pleasure of working with Zak. I use the term, "working" because it truly was a partnership. Honest and helpful and a great experience. I got a 2012 Kia Forte EX from Kia of WC and I am absolutely in love with it. Great car, absolutely gorgeous, amazing gas mileage, and even my favorite feature, a sunroof. Zak really knows how to do his job, as I was in a tough situation. But he put in 150% effort and really pulled through with me, with knowing about my current situation and my need to be able to drive for work reasons. I am so grateful to him and his help. Such a nice guy, easy to talk to and just a great person in general. I've already recommended him and Kia of WC to several friends that have asked where I got my car from. I'm definitely a happy customer and will continue to use them in the future. -Morgan More

I purchased a 2013 KIA Soul from KIA of West Chester on 2/21/13 and Zak Driver was the sales associate I worked with. I cannot express enough how happy I am with my purchase, and even more how much I enjo 2/21/13 and Zak Driver was the sales associate I worked with. I cannot express enough how happy I am with my purchase, and even more how much I enjoyed working with Zak throughout the whole process. For myself in particular, based on a terrible experience I had with another dealer several years ago, I had alot of anxiety and angst about having to go through the process of buying another car. After searching and speaking with a number of different dealerships while searching for a car; not one sales associate was even close to the level of Zak Driver's professionalism and courteousness. Unlike other dealerships I had dealt with previously, Zak never made me feel pressured, unsure, or that I was a bother (I must have asked him 100 questions before, during, and after the sale). This was especially important to me based on how unsettled I was due to the bad experience I had previously. He put me at ease from the beginning, and was a gentleman throughout. He explained everything to me in great detail, helped me find what was affordable for my budget, and worked with me to get the best deal that most benefited my family and I. I usually wouldn't take the time to write such a review, but I felt it was important to share with other people that buying a car does not have to be such a nerve-wracking experience when working with someone such as Zak. I will without a doubt meet with Zak if the need arises for another car in the future, and I highly recommend him as a contact should you be in the market for a Kia (or any car for that matter). Thanks Zak! More

After researching many car manufacturers, I narrowed my choices to Hyundai and Kia. I was pleasantly surprised with the quality, performance, design and price of the "Optima" not to mention the professiona choices to Hyundai and Kia. I was pleasantly surprised with the quality, performance, design and price of the "Optima" not to mention the professionalism of Zak Driver. In fact everyone at this dealership was very friendly. I would highly recommend Kia of West Chester to all my family and friends. Zak truly made this a very pleasant buying experience. More

ALL I can say is YES! I highly recommend this place and the salesman Anthony!!! Give him a call! He was wonderful and we left in a new car. We went in knowing what we needed and got it! Tell him Christine the salesman Anthony!!! Give him a call! He was wonderful and we left in a new car. We went in knowing what we needed and got it! Tell him Christine sent you~ :) More

When I arrived at KIA of West Chester I was immediately greeted by Sales women Julie Thompson she was very professional and knowledgeable and just wonderful. I found the car I Julie and the sales manager greeted by Sales women Julie Thompson she was very professional and knowledgeable and just wonderful. I found the car I Julie and the sales manager worked with me and made it possible for me to now own the vehicle of my dreams. Everyone in the dealership was was very friendly the customer service is excellent. My whole experience with financing was amazing I would recommend all my friends and family to KIA of West Chester. Thank you More

I came in to just inquire about my options about purchasing a car. I went in with the thought that I would never qualify or that the person selling me my car would take advantage. Julie was very n purchasing a car. I went in with the thought that I would never qualify or that the person selling me my car would take advantage. Julie was very nice and helped me match my financial standing with a car I that I was interested in. I am pleased to know that I was her first sale at KIA. :) More

Julie Thompson is a wonderful employee who knows how to treat her customers. She's very knowledgable about the products and we loved our experience with her. She's truely an asset to your company. treat her customers. She's very knowledgable about the products and we loved our experience with her. She's truely an asset to your company. More

I went to West Chester Kia(WCK)to test drive a Sportage. I'd been test driving small SUV's and based on a positive review I saw in a car magazine I wanted to try this SUV out. I made contact with Nick on-li I'd been test driving small SUV's and based on a positive review I saw in a car magazine I wanted to try this SUV out. I made contact with Nick on-line and he was very helpful in answering my questions and we made an appointment for a test drive. I arrived early and spent some time look around. My initial impression was that WCK had a 70's feel to it, and my experience, inside, later, confirmed it. The windows are decorated with different colors of soap like you might see on cars years ago. I was a little surprised to see an old CD in the bushes and what looked like debris from the inside of car. When I walked in, the receptionist was very cordial and she found Nick after a little bit of effort. He was working with another customer but had no problem in helping me out. I had some time to look at the vehicle I'd be testing out while he looked for the keys and copied my license. Nick did a great job of giving me an overview of the Sportage and it is clear that he is knowledgable about the vehicle. He also did well with the test drive but I don't think the course showed off the vehicle as well as it could have. This is no fault of his or WCK. I've test driven cars from other dealerships close by and for some reason they have all chosen the same vanilla course. Afterwards we went inside to exchange information and talk about the ride. I had several questions and comments and found that the general response was one of dismissal. I was not treated poorly but I typically felt as if my questions were being minimized or disregarded. I mentioned their Dealerrater.com ratings and was told that only disgruntled people use it. I've been to three other non-Kia dealerships and never got that feeling at any of them. If anything, I always felt that my business was strongly desired. I know that Nick has been working some very long hours and this may be the reason for this. Of course, as Nick said, the dealership was very crowded that night and that might be part of it as well. As I wrote earlier the dealership is doing things oldschool. Nick told me they won't negotiate over the internet. Also, they won't match pricing on any of the available car pricing websites. If you've decided that a Kia is the car for you this may be the place to go. I did not visit any other Kia dealers but did get many calls and e-mails from them. Nick e-mailed and called me today to check on how my vist eight days ago was. More